Thanks Ken for taking the time to review your service with us. We are happy to help you with your Saturn!
Thanks Dick for the great review, we are always happy to help you with all your vehicle repair needs!
Thanks George for taking the time to review your service with us. Happy to hear we have earned your trust, and thank you for the great review!
First thing on Monday, I called Ron’s and Ryan the manager told us he could take it immediately, it couldn’t guarantee that they would get to it today; but he promised to have it looked at by Wednesday. We were flabbergasted that they could take it so soon, and quickly emptied our stuff from it and drove over. When we got there Ryan told us they they would get to it as soon as they could, but no later than Wednesday. True to his word, Ryan called me Wednesday morning with the results and estimate for the repairs. We had blow off the right side exhaust manifold, burned up an oxygen sensor and broken off several mounting studs used to attach the manifold to the engine. He also stated the manifold head was warped and would require grinding to make it flat for remounting. As soon as he mentioned grinding, my butt puckered knowing it was going to be a very costly repair. He also reported that our rear differential was leaking, but that he was sure we could safely drive it home to Arizona. We had previously inquired about an oil change, but he didn’t think at the time they would be able to but said they would to do it now. We agreed to the repair estimate and asked if they could repair the leaking differential too. He said it would take a couple of days to research the manufacturer and order the parts. Since we weren’t scheduled to leave the area, till late the following week, we decided to let them do it; because we lived 45 miles from the nearest RV Service Center in Arizona.
Thursday afternoon, the other manager called us to report the RV repair was done and that they also found the original Workhorse fuel filter was installed and it had never been changed. They had gone ahead and replaced it as I had authorized them to fix anything they found. When I asked for the total amount including labor, I was stunned when he said $1475.81! I honestly expected the grinding alone of the manifold, to be in excess of $2500. But they did all the repairs and oil change with synthetic oil and engine fuel filter kit for under $1500!
I rarely write positive reviews of RV Service Centers as we have been screwed over repeatedly because we were desperate and lived outside the local area. Not only did they not gouge us, they kept their word about when they would troubleshoot the issues and how long it would take to repair. My only regret is Ron’s is not in Tucson, Arizona. They are truly a business with integrity, with kind and helpful staff too. Ron’s Auto and RV Service not only did exceptional work in an expeditious manner, but charged us mere peanuts to do it!
Thanks for taking the time to review our service John. We love to exceed our customers expectations! I am happy we could get your motorhome back on the road and get you home safely! Thank you for trusting us with your RV!