Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

147 Reviews

100% Would Recommend
Latest Review 3 days ago

Reviews


KF
Kevin F.
Independence, MO
Chevrolet Uplander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Kevin said he was taken care of.
This review was collected via phone interview by Customer Research Inc.

MH
Marina H.
Lees Summit, MO
Buick LeSabre
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Marina said she likes the way she was treated. The young couple delivered her vehicle to her, because she did not have a ride to the facility. She did not get a receipt. When she called the receptionist, she had already sent it in the mail, so they were on the same page.
This review was collected via phone interview by Customer Research Inc.

DM
Dave M.
Lees Summit, MO
Scion xA
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Dave said the staff were friendly and he was very pleased with the service.
This review was collected via phone interview by Customer Research Inc.

KT
Kristen t.
Lees Summit, MO
Nissan Titan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Kristen said the staff were friendly, speedy, and reasonable.
This review was collected via phone interview by Customer Research Inc.

JO
Janet O.
Missouri
Dodge Grand Caravan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Janet said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

CC
Courtney C.
Missouri
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Courtney said the business did a very good job and the quality of work was good. He also said they always do what they say they will do.
This review was collected via phone interview by Customer Research Inc.

JB
Julian B.
Missouri
Scion tC
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Julian said this business did a very good job.
This review was collected via phone interview by Customer Research Inc.

JM
Jordan M.
Missouri
Mazda Mazda6
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Jordan said the service was really good and the work was done quickly.
This review was collected via phone interview by Customer Research Inc.

JW
Joyce W.
Missouri
Jeep Compass
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Joyce said the staff were honest and did a good job.
This review was collected via phone interview by Customer Research Inc.

MP
Mike P.
Lees Summit, MO
Dodge Stratus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Mike said he goes to this facility because he has never been disappointed there. It is a nice, small business.
This review was collected via phone interview by Customer Research Inc.

JD
John D.
Missouri
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
John said this was his first time dealing with the business. He said staff member, Kim, was great, she was very up-front with him, she promptly got back to him when she said she would, and the cost was within $2 of the estimate. He said he was pleased with the service.
This review was collected via phone interview by Customer Research Inc.

CC
Cameron C.
Kansas City, MO
Subaru Forester
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Cameron said the business provided good work at a good price.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Lees Summit, MO
Toyota Sienna
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018
Fast and Good!
I've never had a bad experience with Royal. Highly recommend.

AB
Alexis B.
Lees Summit, MO
Jeep Liberty
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018 Category: Service
Alexis said she didn't get very many contact calls, and it felt like she had to call the staff often to follow up, in order to stay in touch.
This review was collected via phone interview by Customer Research Inc.

RW
Richard W.
Missouri
Chevrolet Chevy Express
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Richard said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MC
Mark C.
Missouri
Chevrolet S-10
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Mark said the service was good.
This review was collected via phone interview by Customer Research Inc.

KS
Kenny S.
Missouri
Toyota RAV4
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2018 Category: Service
Kenny said the staff accepted him on time and finished the service in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JH
JERRY H.
Lees Summit, MO
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
Great Quality at a fare price
Dealing with shops all over town I've grown to not trust a lot of them. I definitely trust Royal because they do what they say they will do. They will have my business for now on

LM
Laurie M.
Lees Summit, MO
Honda Civic
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Laurie said the mechanics were thorough and honest . The staff did a great job communicating with her. The overall prices were reasonable.
This review was collected via phone interview by Customer Research Inc.

JG
Jeremy G.
Lees Summit, MO
Acura RL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Jeremy said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 147 in total