I'm so sorry about you bad experience at our shop yesterday. I will make no excuses, and only add my frustration to yours. I do not want this to ever happen again. I thought we had procedures in place to make sure we don't allow issues like yous slip through the cracks. Obviously we still have work to do in that area. I will make the necessary corrections here and while we may have lost you as a customer, at least we will not drop the ball again like we did with you. As you know from your previous visits and from other reviews this is not our SOP. Again, I'm sorry.
Sorry for the bad communication Randy! I am happy to refund the money if you found a deal on a battery you would have taken elseware. I thought we were only talking the $30 diagnostic fee when you picked up the car. Our battery has a nation wide 42 month free replacement. I believe that's the best in the industry and is a little higher on the front end but cheaper in the long run. Again I apologize, no excuse for bad communication. Let me know what you'd like me to do and I will.
Hey Phillip, you never mentioned you wanted a cheaper fix when you approved our quote. The price we quoted was for a factory part purchased from a Ford distributor. We don't shop Amazon for cheap parts that take a long time to get that we can't warranty. So with our higher priced part you're guaranteed 3 things. 1st the right part (if we wait on the Amazon part for 2 days and it's wrong...then what?) and 2nd, quicker repair (you said you needed the car by 1:00) then 3rd, a two year warranty that we can't do with Amazon. However we are perfectly willing to do cheaper, riskier, no warranty work...but that's not what we recommend.
I'm sorry we made a mistake while repairing your transmission. There was no indication after repair that anything was wrong, it drove great. We didn't try to duck or dodge responsibility, we owned up and certainly tried our best to correct our error when the truck came back. We will stand behind our repairs and never leave you "hanging out to dry". My hope is to regain your trust somehow, until then, please accept our apologies.