Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

510 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


LM
LYNNE M.
Napa, CA
Hyundai Elantra Touring
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018
So awesome!
From the phone call to Maui to arrange an appointment to the day of the service I could not be happier. They are so professional and helpful. What great service. I am so glad we found Silver Auto.

LM
Luis M.
Napa, CA
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Luis said everything went smoothly. The mechanic gave him service suggestions in order of importance.
This review was collected via phone interview by Customer Research Inc.

JC
Joe C.
Napa, CA
Pontiac Vibe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Joe said the staff at this business did everything he asked for his vehicle. They were friendly, courteous, and did the repairs quickly.
This review was collected via phone interview by Customer Research Inc.

SO
Steve O.
Napa, CA
Buick Park Avenue
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2018 Category: Service
Steve said the business is able to take him in pretty quickly. The staff are professional and competent. Their prices are a little higher than other facilities, however, they provide good customer service.
This review was collected via phone interview by Customer Research Inc.

MW
Marina W.
Vallejo, CA
Acura ILX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Service
Marina said the staff are very friendly and honest. She trusts them, they're understanding, and accommodating.
This review was collected via phone interview by Customer Research Inc.

AF
Angie F.
Napa, CA
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Angie said the service was prompt and easy. She received two phone calls, one when the vehicle arrived, and the other when the service was completed.
This review was collected via phone interview by Customer Research Inc.

DO
Daniel O.
Napa, CA
Chrysler 200
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/25/2018 Category: Service
Daniel said he feels like he was taken advantage of at this business. He tried talking to the owner, and he was no help at all.
This review was collected via phone interview by Customer Research Inc.

DM
David M.
Napa, CA
Lexus RX 330
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
David said this business was easy to talk to, and convenient. They were friendly.
This review was collected via phone interview by Customer Research Inc.

CW
Chandra W.
Suisun City, CA
Mazda MPV
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Chandra said it was a very personalized experience. The staff were really awesome and down to earth.
This review was collected via phone interview by Customer Research Inc.

MD
Maria D.
American Canyon, CA
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Maria said the employees exceeded her expectations. They fixed her vehicle right away.
This review was collected via phone interview by Customer Research Inc.

CP
Clint P.
Napa, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Clint said the staff are always helpful and willing to accommodate him.
This review was collected via phone interview by Customer Research Inc.

DW
Doug W.
Napa, CA
Buick Verano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Doug said the staff did a good job. He has no complaints.
This review was collected via phone interview by Customer Research Inc.

AM
Anna M.
Napa, CA
Kia Sportage
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018 Category: Service
Anna said the staff were very kind, they kept the appointment time, they were quick, they diagnosed the vehicle, made a few suggestions, and were very professional.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Napa, CA
Toyota Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018
Great service
The service Silver Auto Service provides is great at an affordable price. They accommodate to your needs and make every effort to get you going ASAP. I highly recommend this auto shop.

CC
Carlos C.
American Canyon, CA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Carlos said the staff explained what was going on with the vehicle. The communication was great.
This review was collected via phone interview by Customer Research Inc.

DB
Diane B.
Napa, CA
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Diane said they were awesome. The customer service and the staff persons were also awesome.
This review was collected via phone interview by Customer Research Inc.

PY
Paul Y.
Yountville, CA
Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2018 Category: Service
Paul said they solved the problem but the prices are high. He said they did a good job.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Saint Helena, CA
Mercedes-Benz E350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018
Understanding employees
The employees were so considerate when I brought my car in for an oil leak. I had it fixed before, yet it was still leaking. It turns out that the leak was just residue from the engine. The real kicker was, I dropped my car off at the beginning of the week, and could not pick it up again until Friday, yet they still did not charge me a dime.

EP
Ed P.
Napa, CA
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Ed said the staff was very communicative, consistent, and performed a thorough diagnosis. They also made time for him, were forthcoming and straightforward.
This review was collected via phone interview by Customer Research Inc.

BH
Brian H.
Napa, CA
Volkswagen Passat
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Brian said this business provided great customer service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 510 in total