Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

552 Reviews

99% Would Recommend
Latest Review about 2 hours ago

Reviews


SO
Steve O.
Napa, CA
Buick Park Avenue
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2018 Category: Service
Steve said the business is able to take him in pretty quickly. The staff are professional and competent. Their prices are a little higher than other facilities, however, they provide good customer service.
This review was collected via phone interview by Customer Research Inc.

PY
Paul Y.
Yountville, CA
Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2018 Category: Service
Paul said they solved the problem but the prices are high. He said they did a good job.
This review was collected via phone interview by Customer Research Inc.

WJ
WILLIE J.
Napa, CA
Chevrolet Avalanche
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2018
Courteous and thorough!!
When I need auto repair, I immediately think Silver Auto Service. I am a return customer. On each occasion they were thorough, my vehicle was returned to me in a timely manner and something else that was important to me, they did not treat me like they were doing me a favor!!! I will continue to use Silver Auto Service for my auto repair needs!!!
Pat & Jackie S., Owners from Silver Auto Service responded on 04/26/2018

Willie, you're awesome! Thank you for the kind words. 


JH
JAMES H.
Napa, CA
Toyota 4Runner
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2018
Quick Apt
Good job ,But did not disconnect Alarm !

EV
Elizabeth V.
Napa, CA
Mitsubishi Montero Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2018 Category: Service
Elizabeth said there is something leaking out of her vehicle and she is going to call on Monday. Other than the leak they were wonderful.
This review was collected via phone interview by Customer Research Inc.

JD
JEFF D.
Napa, CA
Toyota Tundra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/31/2018
My 2000 Tundra day at the shop
Good job in thoroughly explaining
all that was done to fix my truck!
The desk man, Maui was especially helpful & patient

VE
Vinson E.
California
Mazda 626
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2018 Category: Service
Vinson said he was pretty satisfied with his service. He did not receive further information on what was going on with his vehicle.
This review was collected via phone interview by Customer Research Inc.

BB
Beverly B.
Sheridan, WY
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/30/2017 Category: Service
Beverly said the services provided by this business was good but very expensive.
This review was collected via phone interview by Customer Research Inc.

EB
EDDIE B.
American Canyon, CA
Chrysler PT Cruiser
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/22/2017
Almost 5 stars
Took much longer than estimated time. Would never have waited, but "unexpected" additional work was required. Brakes work very well. Next time I will arrange transportation.

JB
JESSICA B.
Napa, CA
Chevrolet Impala
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2017
Nice people
Got a new starter for my car within the day. Had other repairs from here, always felt taken care of.

JZ
JUAN Z.
Napa, CA
Toyota Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2017
Affordable and quick service
found this place in the Napa Express book. Called to make an appointment and people over the phone were really nice. This shop is affordable and seems to be reliable. First time there and I will continue to take my vehicle for oil service there

KM
Kevin M.
Napa, CA
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2017 Category: Service
Kevin said the service was awesome.
This review was collected via phone interview by Customer Research Inc.

CE
CHARLES E.
Saint Helena, CA
Mercedes-Benz E350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2017
Detailed service, and plenty of information on what work can be done on my car.
Detailed service, and plenty of information on what work can be done on my car.

PY
Paul Y.
Yountville, CA
Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2017 Category: Service
Paul said he trusts the business.
This review was collected via phone interview by Customer Research Inc.

KM
KIRK M.
Napa, CA
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/30/2017
Silver Auto Service
Quality service, quick turn around.

LR
LIZ R.
Napa, CA
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/30/2017
Fast and friendly service
Maui who works in the office was so nice and helpful. He got us an appointment quickly and we had the car back the next day. Unfortunately there were more repairs needed than we were willing to pay for so it looks like we are on the market for a new car since ours was on its last leg.

SJ
Simer J.
Napa, CA
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/17/2017 Category: Service
Simer said this business provided good service.
This review was collected via phone interview by Customer Research Inc.

GG
GEORGE G.
Napa, CA
RAM 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2016
Trustworthy.
Service was completed in good time, Steve and Maui are both very attentive. I will go back.

CY
CHUCK Y.
Napa, CA
Dodge Grand Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/29/2016
van scheduled maint.
prompt friendly service at check in. called by name.

GS
Greg S.
Napa, CA
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/29/2016 Category: Service
Greg said the business is excellent but the service took a few hours longer. He does not remember what caused the delay. Their customer service was great.
This review was collected via phone interview by Customer Research Inc.

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