I needed an oil change and waited >30 min to get my car dropped off (which is more time than other place to finish the oil change).
I apologize for the inconvinience of the wait time to see an advisor. As far as the service, your vehicle was do for an A1 service which is a little more that just an oil change, is what was discussed in detail, and you happily agreed to the time to complete as well as the cost for the service. The vehicle was ready when promised and at the agreed upon service cost. If there is something else that you would like to discuss or I am inacurate with my memory of the transaction, please feel free to contact me via email.
I took the car back, and the diagnosis was rear back oil seal leaked. I had asked to have my gear compression checked, regular oil change, and others before this leak; however, having discovered this leak the next day was too much of a coincidence to consider. I checked & didn't see road check activity after that major service as i had noticed with other previous services. In addition, i didn't have the work order sent to me after taking the car back for almost a week and being explicitly requested.
I've been driven for over 2 weeks now without issue after the last service to fix the leak. The engine is running with high pitched sound that is different from before, and I have been tracking to see for any bad effect yet. For now, i don't feel like to recommend this business to others until no other "coincidence" discovered.
I apologize for the inconvenience. It is not a normal occurance to have a bad tire pressure sensor seal especially after putting on a few new tires. I do see that the leak was corrected and I trust that there are no further issues. If you would like to discuss this in further detail please dont hesitate to give me call.
Thank you,Paul Mendoza
After viewing your service department visit, I see that the repair was a very large job in that the headliner was replaced. These types of repairs are very time consuming. I dont know what type of time estimate was given, but it should have been about 4-5 days to compensate for the unexpected when removing so much of the vehicles interior to perform this type of repair. We are working to train our associates to contact our clientele multiple times a day to be sure you all are kept up to date with the progress of your vehicles. There is no excuse for not keeping in touch with you during the process, but please be assured we are working to correct that immediately. We have added another member to our repair team to make the turn around time for our vehicles much more managable for our clients. Thank you for your understanding and if there is anything I can do personally to help your visit be top notch as we are working to improve, please let me know.
Thank you,Paul Mendoza
If you are having a problem with your vehicle I would ask that we set up an appointment to recheck the vehicle. Especially since the issue was fixed as you stated it "came back." A chance to correct the issue a make another customer happy is all we ask. I look forward to hearing from you soon.
Honda's customer service was much better.