Ogden, UT 84401
I do apologize for the inconvience. On your hyundai there is 2 options and without the car at our location its impossible to determine which clutch you car requires so we went with the most common application which turned out to be incorrect. I would like to have a chance to win your business back if that sounds like something we can do for you give me a call and let me know.
I got a ride from a friend (for the second time) in hopes of picking up my car. We arrived at 4:00pm and the vehicle was still in the shop with the hood open and several men standing around it with various cables and wires. Cameron told me that he had installed a new alternator and my brand new battery still wasn't taking a charge. He indicated that I "must have big problems elsewhere". He also UNtactfully added "These were horrible cars, that's why the company went out of business."
At that point, one of the mechanics came in and asked Cameron for a "wiring diagram" for the car. They hadn't and couldn't find one in time to fix my car before closing time. I offered to email a copy of all the wiring diagrams for this particular car from my personal Bentley Service Manual. Cameron scribbled an email address down and I have been sending PDF's for the last hour.
In summary, this is a different car than you're use to seeing. I get it. You guys are smarter than me for sure and I respect you for being about to do the work on it that I can't. Perhaps, next time you could respect me, your customer, enough to listen and accept any information that might make things go more smoothly. That way, you don't have to promise me a working car by Saturday afternoon and then leave me hanging until Monday.
In spite of all this, I still trust you guys to make it right. Mistakes do happen, and Saabs are definitely unique (I've had 7 in my short lifetime) But don't add insult to injury by insulting me and my car as I've just scraped up enough money to have the old girl fixed to get me to work on Monday.
This is probably one of the more pithy comments, but like I said, I understand mistakes happening. My car is sitting at Tunex the rest of the weekend waiting for you awesome guys to show her some Swedish love. Please make it happen for me and I will be your biggest advocates ever.
Please re score
I do apologize and I would like to resolve this issue if you are willing to let us handle it I will do what I can to make sure you are a satisfied customer. Contact us if you would like us to resolve this matter. 801-479-5367