Spraggins Auto Repair


Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

642 Reviews

99% Would Recommend
Latest Review 1 day ago
Carol H. on 01/17/2018
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Carol said it was the best experience she has ever had. She was referred to the business to have her check engine light serviced. They checked everything and verified the vehicle needed to be repaired. She plans on taking it back again, next week, to have her valve cover gaskets replaced. What they have fixed, they did a fantastic job on. They also gave her a discount, which she really appreciated. The staff were all the friendliest, nicest, most outgoing people she has met. She would recommend anyone to them, in other words, she had a great experience. They explained everything they were going to do. They were very timely in getting it done.
Vehicle: Nissan Pathfinder
Category: Service
Service Date: 01/11/2018
Review Created: 01/17/2018
This review was collected via phone interview by Customer Research Inc.
Lawrence B. on 01/15/2018
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Lawrence said everything the staff did and said was right on cue.
Vehicle: Jeep Patriot
Category: Service
Service Date: 01/10/2018
Review Created: 01/15/2018
This review was collected via phone interview by Customer Research Inc.
Deanna B. on 01/14/2018
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"Radiator"
Even though my problems were not fixed immediately (radiator problem was inconsistent), I felt like they were trying to be fixed without going to what could be the most expensive cost to me. My second visit repair I wasn't charged (plug). The third visit to replace the radiator; I was called to tell me my hoses looked original and if I wanted to replace them there would not be any additional labor charge. I really appreciated this, both the opportunity to change them and not charging extra (I think other repair shops would have taken advantage of charging extra). And also it was appreciated that after hours were worked to get my truck repaired.
I've already mentioned your store to someone.
Vehicle: Dodge Pickup
Service Date: 01/04/2018
Review Created: 01/14/2018 05:15 AM
Jeff W. on 01/12/2018
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Jeff said the business provides great work.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 01/08/2018
Review Created: 01/12/2018
This review was collected via phone interview by Customer Research Inc.
Ralph B. on 01/06/2018
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"Kept us informed "
Owners are trustworthy and dependable . They stayed in touch daily !
Vehicle: GMC Acadia
Service Date: 01/05/2018
Review Created: 01/06/2018 07:16 AM
Ted S. on 01/06/2018
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Ted said the staff did a great job, and he was happy with the service his vehicle received.
Vehicle: Nissan Titan
Category: Service
Service Date: 01/05/2018
Review Created: 01/06/2018
This review was collected via phone interview by Customer Research Inc.
La J. on 01/06/2018
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Spoke with Karen. She said the employees were wonderful. They provided honest work. Their service was good.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 01/04/2018
Review Created: 01/06/2018
This review was collected via phone interview by Customer Research Inc.
Betty H. on 01/03/2018
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Betty said she likes this business and has been a customer for years.
Vehicle: Mitsubishi Galant
Category: Service
Service Date: 12/27/2017
Review Created: 01/03/2018
This review was collected via phone interview by Customer Research Inc.
Willie H. on 01/03/2018
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Willie said the employees do good work.
Vehicle: Ford Cutaway
Category: Service
Service Date: 12/29/2017
Review Created: 01/03/2018
This review was collected via phone interview by Customer Research Inc.
Annette T. on 12/29/2017
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Annette said this business was great.
Vehicle: Chrysler 300
Category: Service
Service Date: 12/27/2017
Review Created: 12/29/2017
This review was collected via phone interview by Customer Research Inc.
Alex P. on 12/22/2017
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Alex said he had a good experience. The business wasn't able to fix his vehicle because it was such a big problem, but the gentleman up front was helpful.
Vehicle: Subaru Outback
Category: Service
Service Date: 12/15/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
Julie P. on 12/21/2017
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Julie said the staff did a great job.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 12/18/2017
Review Created: 12/21/2017
This review was collected via phone interview by Customer Research Inc.
Bronte E. on 12/21/2017
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Bronte said the owner and staff at this business took pride in what they did. Their quality of work was good and his vehicle was in A1 condition when they were done.
Vehicle: GMC Yukon
Category: Service
Service Date: 12/14/2017
Review Created: 12/21/2017
This review was collected via phone interview by Customer Research Inc.
Dean T. on 12/15/2017
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Dean said he thought paying $420 just for front brakes was being way over charged, even though there was a noise that the mechanic was going to be looking into. That price was way too much, and he will not recommend them because of that.
Vehicle: Plymouth Grand Voyager
Category: Service
Service Date: 12/13/2017
Review Created: 12/15/2017
This review was collected via phone interview by Customer Research Inc.
Tony and Melissa S. at Spraggins Auto Repair responded on 12/26/2017

We are sorry you feel this way.  We did look back at the invoice and saw that you had us check for a popping noise that we discovered was caused by both inner tie rod ends having slack in them.  We also checked for a brake chirping noise for you that revealed the brake pads were down to the wear indicators and the rear drums were full of brake dust.  In response to this, we cleaned and adjusted the rear brakes and changed the front brake pads and resurfaced the rotors.  The front brake job itself was $225.29.  We thought all of these charges were clearly proposed to you before we made the repairs.  If there was any misunderstanding, we apologize.  

Beverly H. on 12/14/2017
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Beverly said the employees got her permission before proceeding with the work. The employees did a very good job.
Vehicle: Dodge Pickup
Category: Service
Service Date: 11/29/2017
Review Created: 12/14/2017
This review was collected via phone interview by Customer Research Inc.
Jerry P. on 12/13/2017
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Jerry said he had no where else to go, but he recommends them for their great service.
Vehicle: Buick Riviera
Category: Service
Service Date: 12/08/2017
Review Created: 12/13/2017
This review was collected via phone interview by Customer Research Inc.
Nikesh P. on 12/07/2017
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Nikeah said the business got the work done quickly and it seems to be working so far.
Vehicle: Ford Police Interceptor
Category: Service
Service Date: 12/04/2017
Review Created: 12/07/2017
This review was collected via phone interview by Customer Research Inc.
Edwin G. on 11/30/2017
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Edwin said he would recommend this business for service. The staff did everything the way he wanted.
Vehicle: Ford F-150
Category: Service
Service Date: 11/09/2017
Review Created: 11/30/2017
This review was collected via phone interview by Customer Research Inc.
Perry P. on 11/30/2017
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Perry said that the business is full of integrity and provided service in a friendly manner.
Vehicle: Oldsmobile Alero
Category: Service
Service Date: 11/03/2017
Review Created: 11/30/2017
This review was collected via phone interview by Customer Research Inc.
Erik B. on 11/29/2017
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Erik said everything was great.
Vehicle: Nissan NV
Category: Service
Service Date: 11/10/2017
Review Created: 11/29/2017
This review was collected via phone interview by Customer Research Inc.
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