ReScore Reviews™ (35)

ReScore
Overall Rating 4.7714283/5Overall Rating 4.7714283/5Overall Rating 4.7714283/5Overall Rating 4.7714283/5rating 4.7714283
Original
Overall Rating 1.94118/5rating 1.94118rating 1.94118rating 1.94118rating 1.94118
90% Would Recommend
100% Business Response
Latest Review about 24 hours ago
Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Customer service was great, and they provide cookies and coffee and tv while you wait! No problems with these guys!
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/17/2017 05:52 PM
Anthony W P. at Stew Hansen Hyundai responded on 10/17/2017

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3039

Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Solid Service"
Always reliable and prompt
Vehicle: 2014 Hyundai Veloster
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/17/2017 01:20 PM
Anthony W P. at Stew Hansen Hyundai responded on 10/17/2017

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3039

Merle M. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People are very courteous."
Work was completed in a timely manner.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/17/2017 01:00 PM
Anthony W P. at Stew Hansen Hyundai responded on 10/17/2017

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3039

John K. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"its ok"
I like my santae
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/17/2017 06:36 AM
Anthony W P. at Stew Hansen Hyundai responded on 10/17/2017

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3039

Nicholas A. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"very professional and relaxing environment. "
I like how polite the workers are. I like the break area, and the food and drinks available to customers. My car was cleaned, and taken care of as well.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/17/2017 06:27 AM
Anthony W P. at Stew Hansen Hyundai responded on 10/17/2017

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3039

Laura S. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service "
Everybody is friendly
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/17/2017 02:03 AM
Anthony W P. at Stew Hansen Hyundai responded on 10/17/2017

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3039

PAULA F. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Paula"
Everyone is friendly and they take time to listen to your concerns and they answer any questions that you have!!
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/16/2017 01:13 PM
Anthony W P. at Stew Hansen Hyundai responded on 10/16/2017

 Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response. 

 

Tony Pelham

Service Manager

515-253-3039

Verified Customer ReScore Review on 10/16/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"John in the service area was great to work with and helped me on a very very tight timeline to get my service scheduled and performed. "
Great Service professional as well as technical mechanic. Got the job done well and on time.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/16/2017 07:29 AM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Outdated facilities and price for service"
Way overpriced for the parts and service delivered.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/16/2017 07:29 AM
Anthony W P. at Stew Hansen Hyundai responded on 10/16/2017

Hello Jerry. I am sorry that you felt that our prices for the alternator replacement was too high. I would like to speak to you regarding this matter. Please call at your earliest convenience. Thank you. 

Tony Pelham
Service Manager
515-253-3039

Verified Customer on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick"
Fast and friendly
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/15/2017 05:13 PM
Anthony W P. at Stew Hansen Hyundai responded on 10/16/2017

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response. 

 

Tony Pelham

Service Manager

515-253-3039

Dotta H. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Owner"
Great
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/14/2017 07:02 PM
Anthony W P. at Stew Hansen Hyundai responded on 10/14/2017

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3039

Verified Customer on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Such a fast and quick job on a recall. Very awesome to work with! Plus they even ran my car thru the car wash with no charge!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/14/2017 11:21 AM
Anthony W P. at Stew Hansen Hyundai responded on 10/14/2017

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3039

RAEANN W. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Lubrication Service "
All staff are very courteous. Appreciated Not being asked or pressured for additional unnecessary services
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/13/2017 10:40 AM
Anthony W P. at Stew Hansen Hyundai responded on 10/14/2017

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3039

Alegria W. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
excellent service as always. I always bring both of my Hyundai here for service.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/13/2017 10:04 AM
Anthony W P. at Stew Hansen Hyundai responded on 10/13/2017

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3039

Marilyn D. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Department"
Service tech was superb. Highly recommended.
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/13/2017 04:27 AM
Anthony W P. at Stew Hansen Hyundai responded on 10/13/2017

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3039

Verified Customer on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Always fast and friendly. It’s clear they truly care about the customer experience
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/12/2017 06:31 PM
Anthony W P. at Stew Hansen Hyundai responded on 10/12/2017

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3039

Verified Customer on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Convenient Service"
I was able to drop my car off and take the shuttle to work. The shuttle driver was very nice. Pick up was fast also.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/12/2017 03:50 PM
Anthony W P. at Stew Hansen Hyundai responded on 10/12/2017

 Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response. 

 

Tony Pelham

Service Manager

515-253-3039

Verified Customer on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Incredibly fast"
I stopped in without an appointment for a minor service issue. I expected to need to leave the car for the day. Instead I waited and my car was done and washed in under 30 minutes!
Vehicle: 2010 Hyundai Genesis Co
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/12/2017 11:19 AM
Anthony W P. at Stew Hansen Hyundai responded on 10/12/2017

 Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response. 

 

Tony Pelham

Service Manager

515-253-3039

Verified Customer on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great car great service"
In for a repair in Record Time. Very nice staff.
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/12/2017 10:40 AM
Anthony W P. at Stew Hansen Hyundai responded on 10/12/2017

 Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response. 

 

Tony Pelham

Service Manager

515-253-3039

Laura D. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Confident"
I always feel well taken care of and confident about my car's reliability.
Vehicle: 2006 Hyundai Elantra
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/12/2017 10:05 AM
Anthony W P. at Stew Hansen Hyundai responded on 10/12/2017

 Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response. 

 

Tony Pelham

Service Manager

515-253-3039

Verified Customer on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service always"
Always a good experience, I have two purchased 2 cars with Stew Hansen in the past 6 years.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/10/2017 04:18 PM
Anthony W P. at Stew Hansen Hyundai responded on 10/11/2017

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3039

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