Overview

Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

2875 Reviews

ReScore Reviews™ (96)

ReScore
Overall Rating 4.8958329/5Overall Rating 4.8958329/5Overall Rating 4.8958329/5Overall Rating 4.8958329/5rating 4.8958329
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
92% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


MC
Michael C.
Urbandale, IA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019 Category: Service
Great service
Timely and friendly

Verified Customer
Fairfield, IA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019 Category: Service
Great service
Very supportive staff and gave me better deals than I expected.
Tony P. from Stew Hansen Hyundai responded on 07/22/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


DW
Darrell W.
Nevada, IA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2019 Category: Service
Service
Very happy with them
Tony P. from Stew Hansen Hyundai responded on 07/22/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


MM
Mary M.
Des Moines, IA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
Pleased
I received excellent treatment the other day when I brought my car in for a oil change and a replacement of a headlight. With only 33,000 miles on my car I was disappointed that I had such a large expense of replacement of this headlight. They also rotated my tires and checked other things for me. Very nice and friendly employees!
Tony P. from Stew Hansen Hyundai responded on 07/22/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


Verified Customer
New Virginia, IA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
Great on service!
Stephanie was my service advisor. She is very detailed and kept me up to date on my car. Very service oriented and focused on pleasing the customer.
Tony P. from Stew Hansen Hyundai responded on 07/22/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


JT
John T.
Urbandale, IA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Excellent service
I took the car in for an oil change at the last minute. They got me right in and on my way very quickly.
Tony P. from Stew Hansen Hyundai responded on 07/22/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


MB
Michelle B.
Altoona, IA
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Michele
Efficient and friendly
Tony P. from Stew Hansen Hyundai responded on 07/16/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3000


DA
David A.
Urbandale, IA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Service
Stephanie. The service tech was very helpful and followed up with me as to suggestions for repairs. Had the costs prepared. Communication was excellent as to when my car was ready
Tony P. from Stew Hansen Hyundai responded on 07/16/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3000


IW
Ivan W.
Wdm, IA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
why does this need to be filled in?
why does this need to be filled in?
Tony P. from Stew Hansen Hyundai responded on 07/16/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3000


Verified Customer
Fontanelle, IA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Business Owner
Jordan & Martin Volz are the absolute best at what they do!
Tony P. from Stew Hansen Hyundai responded on 07/16/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3000


Verified Customer
Urbandale, IA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
A+ service
Another quality service experience!
JORDAN D I. from Stew Hansen Hyundai responded on 07/16/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


AH
Andrew H.
Johnston, IA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
They are the best service department I’ve ever been in by far.
This is a model service dept for Hyundai. Everyone is so nice and they were able to answer all my questions and concerns promptly.
Tony P. from Stew Hansen Hyundai responded on 07/16/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3000


Verified Customer
Marshalltown, IA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019 Category: Service
Excellent service
Excellent service by all even when they are busy!
Tony P. from Stew Hansen Hyundai responded on 07/16/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3000


Verified Customer
West Des Moines, IA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Great
Quality service and advisors are friendly and helpful.
Tony P. from Stew Hansen Hyundai responded on 07/16/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

Tony Pelham
Service Manager
515-253-3000


DC
Diane C.
Des Moines, IA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Repair
Completed
Tony P. from Stew Hansen Hyundai responded on 07/12/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


Verified Customer
Des Moines, IA
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/12/2019 Category: Service
Sky high prices
The service was fine but the prices are highway robbery. The only reason I ever take my vehicle to a dealership is due to a recall or warranty. That’s why I was here and thought that as long as it was there I would also have an oil change & tire rotation done which cost more than $70.
Tony P. from Stew Hansen Hyundai responded on 07/12/2019

Good morning,

I wanted to thank you for taking the time to provide your feedback. I am sorry to hear your dissatisfaction with our pricing. We try to provide the best service and value which is why we include an alignment check, car wash, vacuum, shuttle service and comprehensive multi-point inspection with every oil change and tire rotation that is done at our facility. However, your happiness is our number one priority and I want to ensure that for every customer. I would love the opportunity to speak to you about this further and will reach out to you soon. Once again thank you for your feedback.

Sincerely,

Tony Pelham
Service Manager
515-253-3000


LC
Larry C.
Des Moines, IA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
friendly and knowledgeable service manager
easy to make appointments for service
Tony P. from Stew Hansen Hyundai responded on 07/10/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


EC
Eddie C.
Urbandale, IA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Work Done Right
They addressed the problem and fixed it correctly the first time and finished in a timely manner.
Tony P. from Stew Hansen Hyundai responded on 07/10/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


Verified Customer
Clive, IA
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
I have never been disappointed at SH Hyundai.
Jordan & Karly were awesome!
Tony P. from Stew Hansen Hyundai responded on 07/10/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


RL
Rodney L.
Altoona, IA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Very friendly staff members
Very friendly and professional staff members
Tony P. from Stew Hansen Hyundai responded on 07/08/2019

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000