Overview

Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5rating 4.52

2192 Reviews

ReScore Reviews™ (72)

ReScore
Overall Rating 4.8749969/5Overall Rating 4.8749969/5Overall Rating 4.8749969/5Overall Rating 4.8749969/5rating 4.8749969
Original
Overall Rating 2.23611/5Overall Rating 2.23611/5rating 2.23611rating 2.23611rating 2.23611
91% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


Verified Customer
West Des Moines, IA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Great Service
Brought my car in for its first Advantage Care service and Stephanie took great care of us!

WW
William W.
Ames, IA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
William Woodward
Prompt and courteous service
Tony P. from Stew Hansen Hyundai responded on 11/14/2018

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


SR
Shelly R.
Jefferson, IA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Great customer service
The service department made it easy for me to drop off and pickup!
Tony P. from Stew Hansen Hyundai responded on 11/14/2018

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


Verified Customer
Carlisle, IA
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Qualified advisor, Nick!
Nick is very good at his job, it was a positive experience.
Tony P. from Stew Hansen Hyundai responded on 11/14/2018

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


Verified Customer
Carlisle, IA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Good Service
I have had some bad experiences with Stew Hansen Hyundai's service department. This was the exact opposite. I don't know if anything is changing for the better, but it seems like it is. My last oil change was done on time, and they were very good at communicating with me.
Tony P. from Stew Hansen Hyundai responded on 11/14/2018

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


JC
Jason C.
West Des Moines, IA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Faster then expected.
Only issue is that when you buy a car here they give you three free oil changes. People that drive alot are the only ones that get to use all three because they expire. I only got one free. Kinda got screwed. Still owe me two oil changes.
Tony P. from Stew Hansen Hyundai responded on 11/13/2018

Hello Jason,

I really appreciate the 5 star rating and I am also happy to hear your service went well. I would like to speak to you concerning the time restaints for the oil changes to see if there is something we can do to help you. Please call at your earliest convenience.

Thank you.

Tony Pelham
Service manager
515-253-3000


Verified Customer
Bondurant, IA
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Good service this time.
Good service. Much improved from previous visits. Fixed issue with my vehicle.
Tony P. from Stew Hansen Hyundai responded on 11/13/2018

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


LP
Larry P.
Corydon, IA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Service
Staff was efficient and friendly.
Tony P. from Stew Hansen Hyundai responded on 11/13/2018

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


VM
Vicki M.
Norwalk, IA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Great Service
Good service. Nick was very nice!!!
Tony P. from Stew Hansen Hyundai responded on 11/13/2018

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


CM
Charles M.
West Des Moines, IA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Excellent
The service mgrs. and other employees were very cordial and helpful in addressing the service I needed done. The work got done in less time then I had figured. A great place to service a car!
Tony P. from Stew Hansen Hyundai responded on 11/13/2018

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


Verified Customer
Woodward, IA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Service
Staff were very friendly. Nice waiting area. Had an additional question about towing capability of my Santa Fe and the service personnel answered my question and made sure that my vehicle was equipped with the trailir package.
ANTHONY W P., Fixed Operations Director from Stew Hansen Hyundai responded on 11/12/2018

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


LK
Linda K.
Des Moines, IA
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Great job!
My Service Rep did a great job and was super helpful and friendly!
Tony P. from Stew Hansen Hyundai responded on 11/12/2018

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


CL
Catherine L.
Ankeny, IA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
service
good service - thanks
Tony P. from Stew Hansen Hyundai responded on 11/12/2018

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


Verified Customer
Davis City, IA
2005 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Service Department
Everything was more than satisfactory.
Tony P. from Stew Hansen Hyundai responded on 11/10/2018

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


Verified Customer
Des Moines, IA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Nice People
Very helpful, what out of there way to get my car back to me in one day
Tony P. from Stew Hansen Hyundai responded on 11/10/2018

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


SW
Steve W.
Clive, IA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Hyundai service
The service received at Stew Hansen Hyundai was great given how quickly they responded to me with no appointment and their follow up after the fact. Highly recommend them!!!
Tony P. from Stew Hansen Hyundai responded on 11/10/2018

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


LB
Larry B.
West Des Moines, IA
2013 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Stew Hansen Review
The staff is always so helpful and friendly. I feel like they care about me.
Tony P. from Stew Hansen Hyundai responded on 11/10/2018

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


AS
Allyn S.
Des Moines, IA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
towed
they did great
Tony P. from Stew Hansen Hyundai responded on 11/10/2018

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


BR
Branden R.
Des Moines, IA
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Awesome
Excellent service as always. Thanks guys and Stephanie for getting me the shuttle
Tony P. from Stew Hansen Hyundai responded on 11/10/2018

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000


TP
Thomas P.
Urbandale, IA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Quality
Fantastic people to communicate with as well as those that get the job done
Tony P. from Stew Hansen Hyundai responded on 11/10/2018

Thank you for taking the time to fill out your survey. Your feedback is very important to us to ensure your future visits with Stew Hansen Hyundai Service are the best they can be. We really appreciate the positive rating and hope that in the future we can always provide you a 5 star experience. Once again, thank you for your time and positive response.

 

Tony Pelham

Service Manager

515-253-3000