Overview

Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57

496 Reviews

ReScore Reviews™ (17)

ReScore
Overall Rating 4.1176471/5Overall Rating 4.1176471/5Overall Rating 4.1176471/5Overall Rating 4.1176471/5rating 4.1176471
Original
Overall Rating 2.29412/5Overall Rating 2.29412/5rating 2.29412rating 2.29412rating 2.29412
93% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


IG
Inge G.
Elizabethtown, KY
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
The service is good and fast
They treat me very respectful
Tony D C., Fixed Operations Director from Swope Hyundai responded on 01/17/2019

Inge,
Thank you for the five star rating. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


Verified Customer
Elizabethtown, KY
2015 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Awesome service!
Quick service! Great people!
Tony D C., Fixed Operations Director from Swope Hyundai responded on 01/17/2019

Thank you for the great score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


RW
Roy W.
Elizabethtown, KY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
recalls
At Swope Hyundai, always get attentive prompt service. No one pushes me to buy things I don't need,

Service Advisor Mark Cottingham is always well informed.
Tony D C., Fixed Operations Director from Swope Hyundai responded on 01/16/2019

Roy,
Thank you for the five star rating. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


MD
Melodie D.
Vine Grove, KY
2006 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2019 Category: Service
Knowledgeable and friendly staff
I know my car will be taken care of and the right parts will be used. Your also treated very well.
Tony D C., Fixed Operations Director from Swope Hyundai responded on 01/14/2019

Melodie,
Thank you for your feedback. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


Verified Customer
Sonora, KY
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/08/2019 Category: Service
Scheduled Service
This was a scheduled service. The service was performed as expected.
Tony D C., Fixed Operations Director from Swope Hyundai responded on 01/09/2019

Thank you for your feedback. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


SW
Sandra W.
Elizabethtown, KY
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/08/2019 Category: Service
Very Happy
Thank you Mark Cottingham for taking time to call and explain the issues that came up with my car. I appreciate your attention to my concerns, and making sure I was satisfied with the service that was provided.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/08/2019 Category: Service
Frustrated
They kept finding things needing to be repaired, that weren't there before
Tony D C., Fixed Operations Director from Swope Hyundai responded on 01/10/2019

Sandra,
Thank you for taking the time to write your review. We appreciate your feedback. I am sorry for your frustration during your last visit.
Communication with our customers is very important to us. Your feedback can and will be utilized in helping us improve our skills in this area. We look forward to your next service visit with us.
If you have any concerns in the future, please call me directly.
Thanks,

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Tony D C., Fixed Operations Director from Swope Hyundai responded on 01/11/2019

Sandra,
Thank for the reScore. We appreciate you business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


RW
Ronnie W.
Alvaton, KY
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
They treat. You like family!
Best Hyundai dealership ever!
Tony D C., Fixed Operations Director from Swope Hyundai responded on 01/09/2019

Ronnie,
Thank you for the great score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


SH
Shaimeze H.
Fort Knox, KY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Great Service
Had an issue with a tire light for months now and they fixed my issue!!!
Tony D C., Fixed Operations Director from Swope Hyundai responded on 01/09/2019

Shaimeze,
Thank you for the five star ratinig. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


DC
Dodd C.
Radcliff, KY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
good people.
Junior is super. Best person I have ever worked with. Great person.
Tony D C., Fixed Operations Director from Swope Hyundai responded on 01/09/2019

Dodd,
Thank you for the five star rating and the great comment. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


UB
Upshaw B.
Vine Grove, KY
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Saving My Santa Fe
The service I received was high quality and very timely. I was well pleased. Thank you, Swope team.
Tony D C., Fixed Operations Director from Swope Hyundai responded on 01/09/2019

Upshaw,
Thank you for the feedback and great score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


Verified Customer
Georgetown, IN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019 Category: Service
Very fast service
Service was accurate and precise
Tony D C., Fixed Operations Director from Swope Hyundai responded on 01/02/2019

Thank you for the great score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


FS
Fredrick S.
Rineyville, KY
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
Drive In Oil Change
Great Service
Tony D C., Fixed Operations Director from Swope Hyundai responded on 12/31/2018

Fredrick,
Thank you for the five star rating. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


Verified Customer
Rineyville, KY
2015 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/25/2018 Category: Service
Friendly
They were friendly but didn’t like that they moved my drivers seat and turned my auto lights off
Tony D C., Fixed Operations Director from Swope Hyundai responded on 12/26/2018

Thank you for your feedback. I am sorry for the inconvenience we created for you during you last service visit.
I can assure you that we have addressed this concern with our staff. We appreciate your business and look forward to your next service visit.
If you need to contact me directly, I can be reached at the number below.
Thanks,

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


Verified Customer
Elizabethtown, KY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2018 Category: Service
Service depatment okay sales not so good
my high rating is only for the service department not for the sales department. The sales department would be a whole different story I tried trading my car in and was only offered 5 thousand dollars when its not paid for. I work very hard taking care of it giving it a wash in the summer time and in winter after driving I use something to get dirt off and i keep it covered so it doesnt stay dirty because i live somewhere that it wont stay clean no time if its not covered. The manager offering me 5 thousand i take as a insult and its a very nice car. My mother on the other wanted try and trade cars well she doesnt wash and clean hers but because she's in a different income bracket i would assume if she had a loan paid off she could have got a newer car and this place was even willing to sell her a brand car. If i did recommend some buy a Hyundai i would tell them go to another location. They make my mom a better offer then me when she doesnt even clean and wax her car and the paint is really bad shape.So if i ever buy another car i'll go somewhere else
Tony D C., Fixed Operations Director from Swope Hyundai responded on 12/26/2018

Jeffrey,
Thank you for the great score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


DH
Derisa H.
Elizabethtown, KY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2018 Category: Service
Easy and convenient
The Swope Hyundai service department makes is easy and convenient to drop my car off and pick it up for service.
Tony D C., Fixed Operations Director from Swope Hyundai responded on 12/26/2018

Derisa,
Thank you for the feedback and the five star rating. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


LD
Larry D.
Vine Grove, KY
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Happy
Any issues I had are resolved!

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/20/2018 Category: Service
Fix it!
Poor communication skills of service writer.
Adding unnecessary products to maintenance services.
Extremely high parts prices.
Tony D C., Fixed Operations Director from Swope Hyundai responded on 12/26/2018

Larry,
Thank you for your feedback. I am sorry for the problems you experienced during your last service visit.
After speaking to you I hope we were able to resolve your concerns. We appreciate your business and look forward to your next service visit.
If you have any questions please contact me directly.
Thanks,

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Tony D C., Fixed Operations Director from Swope Hyundai responded on 12/26/2018

Larry,
Thank you!

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


BB
Beverly B.
Elizabethtown, KY
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2018 Category: Service
Fairly quick and easy
Just went in for an oil change. There was only one person at the desks when I got there, and he was talking to another customer. I didn't mind waiting till he finished, but it would have been nice if he had acknowledged me by giving me a quick "I'll be right with you," since I stood there for several minutes. That's not really a complaint, just a suggestion. When it was my turn he was friendly and personable, and the service on my car was pretty quick. Nice waiting area.
Tony D C., Fixed Operations Director from Swope Hyundai responded on 12/19/2018

Beverly,
Thanks for the five star rating. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


TH
Teresa H.
Hodgenville, KY
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
Service
I like the honesty
Tony D C., Fixed Operations Director from Swope Hyundai responded on 12/19/2018

Teresa,
Thank you for the great score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


KS
Karen S.
Elizabethtown, KY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
Service
Fast and friendly
Tony D C., Fixed Operations Director from Swope Hyundai responded on 12/19/2018

Karen,
Thank you for the five star rating. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


Verified Customer
Elizabethtown, KY
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Excellent
Always prompt and friendly
Tony D C., Fixed Operations Director from Swope Hyundai responded on 12/10/2018

Thank you for the great score. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


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