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Team One Hyundai of Gadsden

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,155 Reviews)
88
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
70
Total ReScores
4.7
ReScore Average
88
Net Promoter Score ®

Business Details

About

At Team One Hyundai of Gadsden we pride ourselves on having Customer Service Second to None!
We are located in Rainbow City, AL, near Birmingham. Our expert Service Technicians are here to help you with all of your maintenance and repair needs. Call us today to
At Team One Hyundai of Gadsden we pride ourselves on having Customer Service Second to None!
We are located in Rainbow City, AL, near Birmingham. Our expert Service Technicians are here to help you with all of your maintenance and repair needs. Call us today to schedule an appointment, or visit the Service Appointment Scheduler on our website. We look forward to seeing you soon.
...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(256) 413-8808

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
closed
Sun
closed
* Central Time (US & Canada)
937 WEST GRAND AVENUE Rainbow City, AL 35906
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,155 Reviews)

JW
gravatar
James W.
Centre, AL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
verified customerVerified Customer
10
Category: Service
The service part was fine.
I had my vehicle at Team One Hyundai. They found four items that needed to be repaired and gave me a quote to repair them. They are listed here.
1. left rear reverse light. Parts and labor was $105.28
2. Cabin filter. Parts and labor was $63.56
3. Valve cover leaking. Parts and labor was $1038.79
4. Replace spark plugs. Parts and labor was $797.60

I don't believe anyone would go home and give a review of these charges and recommend a friend to take their vehicle there for service or repairs, so I gave them a low score on the survey. Justin Green called me and explained the reason for this quote. They were having a problem with the computer program. He explain to me the problem and gave me the quotes I should have and make things right. After getting these quotes and having an understanding of the problem I felt much better about their service and' quote's. Justin was very profesional in solving this problem. The service department was very prompt and helpful.

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/24/2022
Service Type: Maintenance
1
Category: Service
The service part was fine.
Your repair work is unreasonable. Will find somewhere else to do my repair and service.
JUSTIN G. from Team One Hyundai of Gadsden responded on 03/28/2022 12:18 PM

Good after noon,

Mr. Walker this is Justin Green with Team One Hyundai. I would like to speek to you about your recent visit I think
My service advisor made a mistake on the quote we have a new system and she is new as well. If you have just a minute I would like to make things right.  My cell phone number Is 816-590-0841

Justin Green
Service Director
Team One Hyundai

George W. from Team One Hyundai of Gadsden responded on 03/30/2022 11:32 AM

thank you for the feedback....

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