Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

269 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review over 1 year ago

Reviews


LJ
LORI J.
Reno, NV
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2016
Great experience
Fast and efficient. Excellent work done by all.

DL
Dennis L.
Sparks, NV
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2016 Category: Service
Dennis said the business provided good and thorough service.
This review was collected via phone interview by Customer Research Inc.
Troy Z., President from The Auto Hospital responded on 08/08/2016

Thank you, we appreciate your buisness and allowing us to service your Hyundai. Have a great summer

TROY ZIMMERMAN

PS
Paul S.
Reno, NV
Subaru XV Crosstrek
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2016 Category: Service
Paul said the business took a total of 20 hours to finish his vehicle and it was completely repaired.
This review was collected via phone interview by Customer Research Inc.

JS
Jose S.
Reno, NV
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2016 Category: Service
Jose said he was not too happy with the prices at this business because first they quoted $400 and then the next time, they quoted $500. It was just that one time but their service was good.
This review was collected via phone interview by Customer Research Inc.

JB
JOE B.
Reno, NV
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2016
Good Service
Troy explains things thoroughly and clearly and doesn't pressure you into work you don't want done.

BH
Bob H.
Reno, NV
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2016 Category: Service
Bob said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

DM
Donald M.
Reno, NV
Ford Crown Victoria
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2016 Category: Service
Spoke with Laura. She said she absolutely loves this business and would return for her vehicle needs.
This review was collected via phone interview by Customer Research Inc.
Troy Z., President from The Auto Hospital responded on 05/24/2016

Thank you!, We are happy to be your automotive repair specialists. We appreciate the support and thank you for your buisness.

TROY ZIMMERMAN

CH
CYNDY H.
South Lake Tahoe, CA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2016
Great Honest Service
I have always felt comfortable with Troy's recommendations. As a single woman, it's important for me to be educated, informed and not feel oversold. Troy and his team have gone out of their way to make appropriate recommendations and keep my car running smoothly. Bravo.!!

KB
KIMBERLY B.
Reno, NV
MINI Cooper
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2016
honest
I bring all our cars to Troy I trust him and his crew and I never fell ripped off or over charged.
Troy Z., President from The Auto Hospital responded on 05/24/2016

Thank you Kimberly, hope the Cooper is trouble free for you, we care and are honored to be your shop of choice.

TROY ZIMMERMAN

RB
Russell B.
Sparks, NV
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2016 Category: Service
Russell said the business was very nice. They do good work.
This review was collected via phone interview by Customer Research Inc.

RZ
Roland Z.
Reno, NV
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2016 Category: Service
Roland said this business did a good job and everything was done correctly.
This review was collected via phone interview by Customer Research Inc.

DM
DAVE M.
Reno, NV
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2016
Helpful, knowledgeable and fair pricing.
A smaller business with good pricing and is able to help you with any make of vehicle. We have had nearly all our vehicles there for service and when we have problems with the vehicle and they do a great job of getting it fixed!
Troy Z., President from The Auto Hospital responded on 05/11/2016

Thank you Dave, we appreciate your buisness and are very happy to service your vehicles.  

TROY ZIMMERMAN

DH
Douglas H.
Reno, NV
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2016 Category: Service
Douglas said the business looks over his vehicle when he takes it in for service and if anything needs attention they let him know.
This review was collected via phone interview by Customer Research Inc.
Troy Z., President from The Auto Hospital responded on 05/11/2016

Thanks Doug, we are happy to service you car and truck. I also like our conversations while you are waiting.

TROY ZIMMERMAN

DZ
Doug Z.
Richmond, CA
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2016 Category: Service
Doug said his experience in dealing with this business was great. The service was excellent. They showed him and his wife hospitality. They were accommodating. The work was done in a timely fashion and they did not overcharge him. The entire experience was pleasant.
This review was collected via phone interview by Customer Research Inc.
Troy Z., President from The Auto Hospital responded on 05/11/2016

Thank you Doug, we were happy to look at your BMW, we wish you were here in Reno, we would love to have your family for regular customers.

TROY ZIMMERMAN

MS
Marcia S.
Portland, OR
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2016 Category: Service
Marcia said they did a very professional job.
This review was collected via phone interview by Customer Research Inc.
Troy Z., President from The Auto Hospital responded on 05/11/2016

Thanks Marcia, sorry I missed you this trip. I know you are only in town a few times a year and we appreciate your buisness.

TROY ZIMMERMAN

MO
Mike O.
Reno, NV
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2016 Category: Service
Mike said they fixed what they were supposed to.
This review was collected via phone interview by Customer Research Inc.
Troy Z., President from The Auto Hospital responded on 05/11/2016

Thanks Mike, we are happy we found your noise and were able to repair it. We hope to service your vehicle in the future.
     Thanks, TROY ZIMMERMAN


RO
Ruben O.
Reno, NV
Subaru Impreza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2016 Category: Service
Ruben said the business was helpful and honest.
This review was collected via phone interview by Customer Research Inc.
Troy Z., President from The Auto Hospital responded on 04/25/2016

Thanks for buisness Ruben, it is our pleasure to service your vehicle.

TROY ZIMMERMAN

HB
HOLLY B.
Sparks, NV
Honda Accord Crosstour
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2016
Fast and superior service once again
I brought my Honda in for an oil change and the service was great! Staff is knowledgable and efficient. I would highly recommend this auto shop.

RT
Robert T.
Reno, NV
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2016 Category: Service
Robert said this business was really friendly and they were able to help him out with his vehicle. His only concern was that the seal they put on his vehicle blew after he made a long trip. He liked that they provided an after visit follow up.
This review was collected via phone interview by Customer Research Inc.
Troy Z., President from The Auto Hospital responded on 04/25/2016

Thanks Robert, and I apologize for the gasket failure. In a rare case such as yours we are glad to offer our nation wide warranty program. I am glad to hear it was promptly taken care of in our program affiliates shop. 

TROY ZIMMERMAN

GS
GUY S.
Reno, NV
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2016
My most recent visit to the Auto Hospital
Showed up for my appointment. Troy, Mary and their staff are always friendly and courteous. My car was repaired while I waited and as always I was completely satisfied with the service provided by the Auto Hospital.
Troy Z., President from The Auto Hospital responded on 04/25/2016

Again Guy thank you!

TROY ZIMMERMAN

Displaying Review 81 - 100 of 269 in total