Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

269 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review over 1 year ago

Reviews


RT
Richard T.
Sparks, NV
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2017 Category: Service
Spoke with Cheryl. She said the business was good.
This review was collected via phone interview by Customer Research Inc.

RM
Ray M.
Sparks, NV
GMC Sierra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/13/2017 Category: Service
Ray said this business is the best, and he will not go anywhere else. He said the guys at this business are incredible.
This review was collected via phone interview by Customer Research Inc.
Troy Z., President from The Auto Hospital responded on 05/31/2017

Thanks Ray, hope the construction buiz is going good, have a great summer and were here if you need us.

TROY ZIMMERMAN

HT
HANSEN T.
Reno, NV
Toyota Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/22/2017
Great work
Shop was very busy when I first arrived and got off to a ruff start with some poor communication however the owner personally helped me with a very custome and concise exhaust project that other shops didn't want to deal with. He did the work himself to make sure it was perfect. I usually do my own work but didn't have the tools for this project and as a 18 year mechanic I was not disappointed. Don't be fooled they are a busy shop for a reason.
Troy Z., President from The Auto Hospital responded on 05/31/2017

Thanks Tom, glad you were happy

TROY ZIMMERMAN

AT
Amy T.
Reno, NV
Nissan Murano
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2016 Category: Service
Spoke with Brandon. He said the morning after this business' service, the vehicle's warning light came on. They told him the light was on because they forgot to reset the light. However, the following morning the vehicle broke done because it's battery was completely drained. Despite this, he already has recommended others to them.
This review was collected via phone interview by Customer Research Inc.
Troy Z., President from The Auto Hospital responded on 10/27/2016

Thanks Amy for letting us service the Murano, I apologize that they forgot to clear the light before you picked it up. Again thank you and we wish you and your family a happy thanksgiving!

TROY ZIMMERMAN

SF
Sharon F.
Reno, NV
Chevrolet S10 Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2016 Category: Service
Sharon said she likes the business and she will use them again. They have reasonable prices.
This review was collected via phone interview by Customer Research Inc.
Troy Z., President from The Auto Hospital responded on 10/27/2016

Thank you Sharon we appreciate your buisness and we look forward to servicing your vehicles in the future.

TROY ZIMMERMAN

JP
Jerry P.
Reno, NV
Mercury Topaz
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2016 Category: Service
Jerry said they did a good job. He had to wait a little longer, but he expects it was because they were busy. He would recommend them.
This review was collected via phone interview by Customer Research Inc.
Troy Z., President from The Auto Hospital responded on 10/27/2016

Sorry about the wait Jerry we try to accomadate everyone as fast as we can, sometimes jobs have other problems we are not prepared for and are related so the vehicles take more than the alotted time. Again we thank you for your patience and hope you have a happy Thanksgiving

TROY ZIMMERMAN

LR
Luis R.
Reno, NV
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/16/2016 Category: Service
Luis said the mechanic whom he dealt with at the business told him he could not find the problem on his vehicle but he was friendly with him.
This review was collected via phone interview by Customer Research Inc.

JC
JOSE C.
Sun Valley, NV
Mitsubishi Eclipse
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2016
Going the extra mile
I would've liked for them to let me know that the vehicle was smoking and I have a big surprise when I picked up the car. But in the overall we did a great job it was very helpful

ML
MARK L.
Reno, NV
Acura 3.2TL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2016
Great service
Great service
Troy Z., President from The Auto Hospital responded on 08/08/2016

Thanks Mark, taking care of your coolant leak is why were here, we appreciate your buisness as always, and hope the rest of your summer is Great!

TROY ZIMMERMAN

JS
Jose S.
Reno, NV
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2016 Category: Service
Jose said he was not too happy with the prices at this business because first they quoted $400 and then the next time, they quoted $500. It was just that one time but their service was good.
This review was collected via phone interview by Customer Research Inc.

RT
Robert T.
Reno, NV
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2016 Category: Service
Robert said this business was really friendly and they were able to help him out with his vehicle. His only concern was that the seal they put on his vehicle blew after he made a long trip. He liked that they provided an after visit follow up.
This review was collected via phone interview by Customer Research Inc.
Troy Z., President from The Auto Hospital responded on 04/25/2016

Thanks Robert, and I apologize for the gasket failure. In a rare case such as yours we are glad to offer our nation wide warranty program. I am glad to hear it was promptly taken care of in our program affiliates shop. 

TROY ZIMMERMAN

JG
Jody G.
Reno, NV
Ford Fusion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/28/2016 Category: Service
Jody said the business had good service.
This review was collected via phone interview by Customer Research Inc.
Troy Z., President from The Auto Hospital responded on 04/25/2016

Thank you. Were happy to have your buisness Jody.

TROY ZIMMERMAN

BM
BILL M.
Reno, NV
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2016
The Auto Hospital has never dissappointed me.
Same old story: My car had a problem, I took it to the Auto Hospital and they fixed it in a reasonable amount of time and at a price that I could afford.
This time it was a broken wire in the electrical cable to the lift gate that prevented locking the lift gate.
Since I found them I have not taken my car anywhere else for repair.
Troy Z., President from The Auto Hospital responded on 04/25/2016

We love working on your Subaru and your wifes Vw. It is also always a pleasure speaking with you. Thank you for the opportunity to service your vehicles.

TROY ZIMMERMAN

DH
Douglas H.
Reno, NV
Nissan Titan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2015 Category: Service
Douglas said this business is good.
This review was collected via phone interview by Customer Research Inc.

DH
Douglas H.
Reno, NV
Nissan Titan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/20/2015 Category: Service
Douglas said this business provided good service, but the new person behind the counter gets a little over zealous.
This review was collected via phone interview by Customer Research Inc.

RE
Rob E.
Sparks, NV
Cadillac Eldorado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/10/2015 Category: Service
Rob said the business did fine.
This review was collected via phone interview by Customer Research Inc.

MM
Matt M.
Reno, NV
Subaru Legacy
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2012 Category: Service
Matt said he got good service here.
This review was collected via phone interview by Customer Research Inc.

CT
Christy T.
Honda Pilot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/23/2012 Category: Service
Christy said the prices were too high.
This review was collected via phone interview by Customer Research Inc.

AS
Allen S.
Reno, NV
Mazda CX-9
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/27/2012 Category: Service
Allen said everything was fine and he received good service.
This review was collected via phone interview by Customer Research Inc.

DP
Dan P.
Sparks, NV
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/17/2012 Category: Service
Dan said this business did a good job and made sure all the work was done correctly, but it did not get done until the next day and nothing had been filled out. Overall they did a good job, but that was the only issue he had.
This review was collected via phone interview by Customer Research Inc.

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