ReScore Reviews™ (3)

ReScore
Overall Rating 4.33333/5Overall Rating 4.33333/5Overall Rating 4.33333/5Overall Rating 4.33333/5rating 4.33333
Original
Overall Rating 2.66667/5Overall Rating 2.66667/5rating 2.66667rating 2.66667rating 2.66667
99% Would Recommend
Latest Review 6 days ago
Susan D. on 04/20/2018
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Susan said they are always really friendly and work hard to get her in. They are courteous and do a good job.
Vehicle: Toyota MR2 Spyder
Category: Service
Service Date: 04/17/2018
Review Created: 04/20/2018
This review was collected via phone interview by Customer Research Inc.
Ed J. on 04/19/2018
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"Car inspection. "
Quick and easy
Vehicle: BMW 5 Series
Service Date: 04/19/2018
Review Created: 04/19/2018 07:54 PM
William [Trip] T. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service & Fair prices !"
As always thanks again !
Vehicle: Chrysler Sebring Sdn
Service Date: 04/18/2018
Review Created: 04/18/2018 07:59 PM
Rodney B. on 04/17/2018
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"Great service and excellent knowledge"
Always a good experience at the Car doctor.
Vehicle: Mercedes-Benz ML350
Service Date: 04/16/2018
Review Created: 04/17/2018 12:24 PM
Alexis L. on 04/14/2018
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Alexis said everything was good. The service was done fast and the price was reasonable.
Vehicle: Toyota Camry
Category: Service
Service Date: 04/12/2018
Review Created: 04/14/2018
This review was collected via phone interview by Customer Research Inc.
Katie P. on 04/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Katie said the staff did a good job.
Vehicle: Volvo XC70
Category: Service
Service Date: 04/12/2018
Review Created: 04/13/2018
This review was collected via phone interview by Customer Research Inc.
Stephen L. on 04/11/2018
Verified badge inactive Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Consistent, quality service over the years"
I have a 30 years old import the Car Doctor(s) has (have) worked on the past few years: Major work (transmission), major headaches (tracing electrical problems), expected repairs (alternator, etc.), and routine maintenance. All this has been done properly and to my satisfaction. On that basis alone, I recommend them strongly.

Most noteworthy is their guarantee policy. Not only do they have and stand by one, they keep track of the work done and inform me when something is under warranty. Most recently, am alternator replaced 7 months ago failed and was replaced promptly. I cannot recommend them highly enough.
Service Date: 04/09/2018
Review Created: 04/11/2018 09:12 AM
Tyler M. on 04/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tyler said everything about the service was great. The staff had great customer service. The service was done in a timely manner and at a great price.
Vehicle: Volvo 245
Category: Service
Service Date: 03/22/2018
Review Created: 04/10/2018
This review was collected via phone interview by Customer Research Inc.
Sean P. on 04/10/2018
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Sean said the staff were all nice. They provided prompt, easy service, and got everything done that was needed in a timely fashion. His vehicle is running very well.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 04/09/2018
Review Created: 04/10/2018
This review was collected via phone interview by Customer Research Inc.
Brenda E. on 04/06/2018
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Brenda said the staff provided excellent service.
Vehicle: Subaru XV Crosstrek
Category: Service
Service Date: 03/26/2018
Review Created: 04/06/2018
This review was collected via phone interview by Customer Research Inc.
Herbert V. ReScore Review on 04/18/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Herbert said there was a misunderstanding about his visit. The employees called him. They took care of the issue.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 03/28/2018
Review Created: 04/06/2018
This review was collected via phone interview by Customer Research Inc.

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Herbert said he was not happy with any of the transaction. The person he requested to work on his vehicle was not there and someone else serviced his vehicle. That person tried to sell him things he didn't need. He would not recommend for reasons stated.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 03/28/2018
Review Created: 04/06/2018
This review was collected via phone interview by Customer Research Inc.
Val R. B. at The Car Doctor responded on 04/11/2018

Mr Herbert The technician you requested to work on your vehiclle called and spoke to you last night inorder to clarify that you are under a misunderstanding of who did repair your trucks oil leak as well as make the reccomendations  on other items to keep mindfull in the near future. Julian( the tech.)told me that you wanted to have the woman who called you inorder to solisit your review in the first place to call you again so that you could offer up a different review based on corrected information .The woman that called you works for a independent company that follows up with our customers after service and we have no idea who she is.The experience here is one of not having the correct information and acting on it before getting answers to your questions.We appreciate the opportunity to service your vehicle in the future . Thank you  Val Boudreau   The Car Doctor

Ken O. on 04/05/2018
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Ken said they do what they say they are going to do.
Vehicle: Jaguar XJ
Category: Service
Service Date: 03/30/2018
Review Created: 04/05/2018
This review was collected via phone interview by Customer Research Inc.
Stan N. on 04/04/2018
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"Long wait"
The work was fine. It seemed to take an awful long time.
Vehicle: Honda CR-V
Service Date: 04/03/2018
Review Created: 04/04/2018 03:19 AM
Jason P. on 04/04/2018
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Jason said the staff does a good job.
Vehicle: FIAT 500
Category: Service
Service Date: 04/02/2018
Review Created: 04/04/2018
This review was collected via phone interview by Customer Research Inc.
David W. on 04/02/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
David said the mechanic has always diagnosed his vehicle correctly and he tells him the price up front.
Vehicle: Toyota Tundra
Category: Service
Service Date: 03/15/2018
Review Created: 04/02/2018
This review was collected via phone interview by Customer Research Inc.
William P. on 03/28/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent experience every time!"
These guys are honest, knowledgeable, and dependable and have saved me money!
Vehicle: BMW X5
Service Date: 03/27/2018
Review Created: 03/28/2018 05:41 AM
David U. on 03/17/2018
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Spoke to Christine. She said the staff were really good about explaining what needed to be done. She really appreciated that they found a less expensive way to solve the problem.
Vehicle: Volvo XC90
Category: Service
Service Date: 03/16/2018
Review Created: 03/17/2018
This review was collected via phone interview by Customer Research Inc.
Tyler C. on 03/16/2018
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Tyler said he didn't have any issues. The staff were very personable and they got things done.
Vehicle: Honda Element
Category: Service
Service Date: 03/15/2018
Review Created: 03/16/2018
This review was collected via phone interview by Customer Research Inc.
Steve G. on 03/15/2018
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Steve said they were friendly and knowledgeable.
Vehicle: Toyota Pickup
Category: Service
Service Date: 03/13/2018
Review Created: 03/15/2018
This review was collected via phone interview by Customer Research Inc.
Amanda H. on 03/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Amanda said the staff always perform a very quick oil change for her, and they always give good advice.
Vehicle: Nissan Versa Note
Category: Service
Service Date: 03/09/2018
Review Created: 03/13/2018
This review was collected via phone interview by Customer Research Inc.
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