04/24/2019 Category: Service
Stella said this business told her it would be free for them to put on her snow tires, but it was not. Then they told her that she needed a front end alignment, but they were not able to loosen a part. They sent her to a second facility to have them loosen it and then she had to go back to this business to have them finish the alignment. They told her it would take no more than 15 minutes to finish the alignment but she was there for almost 3 hours. She later found out from her regular mechanic that an alignment is only necessary once a year, but this business told her that she needed another one after they put on her new tires when she just had one there 6 months ago. She feels that she was scammed and is telling everybody she knows not to do business with this facility.
This review was collected via phone interview by Customer Research Inc.
Peter T. from Tire Town Repair Center responded on 06/03/2019
Hello Steela! think you have your shops mixed up town fair tire screwed your car us at tire town freed up your tie rods . Peter Thompson tire town