Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

140 Reviews

97% Would Recommend
Latest Review 10 months ago

Reviews


JC
John C.
Washington
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2015 Category: Service
John said this business was good. They were nice to him and got his vehicle in right away.
This review was collected via phone interview by Customer Research Inc.

SR
Steve R.
La Center, WA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2015 Category: Service
Steve said the pricing at the business was good. They also resolved the issues he had with his vehicle.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Brush Prairie, WA
Kia Spectra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2015 Category: Service
David said his vehicle is running a whole lot better and the work was perfect.
This review was collected via phone interview by Customer Research Inc.

MG
Mike G.
Washington
Chevrolet Blazer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/07/2015 Category: Service
Mike said this business did good work on the vehicle and they kept him informed. The labor was expensive, but other than that the experience was good.
This review was collected via phone interview by Customer Research Inc.

JU
JERRY U.
Vancouver, WA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2015
Fixing my old truck
Did the repairs I asked for and they found other problems that needed to be fixed at the same time (to save me money).

KC
KEVIN and AMY C.
Vancouver, WA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2015
Customer Service
I was in the area and had a minor issue with my brakes. Although they were busy, Mike had his guys squeeze me in end they were able to resolve my brake issue. Thank you True Tech...AGAIN!

SW
Sheku W.
Washington
Mitsubishi Montero Sport
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/25/2015 Category: Service
Sheku said he got some information from the business which turned out not to be good. He would recommend them for small things, like an oil change, but not for any major work.
This review was collected via phone interview by Customer Research Inc.
Mike C. from TrueTech Automotive LLC responded on 03/02/2015

All tests done on our end suggested a blown head gasket, we reccomended pulling the heads and sending them out to be tested. You were present,  with the tech and owner as the test came up suggesting this problem.
We did all this for FREE, charging you nothing for the time we spent.

We apologize for any confusion,

Mike & Heather Clark
Owner
360-571-2302

MG
Melody G.
Washington
Ford Freestar
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2015 Category: Service
Melody said this business did really good work on her vehicle.
This review was collected via phone interview by Customer Research Inc.

DJ
Dan J.
Washington
Ford Explorer
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/21/2015 Category: Service
Dan said he was concerned with pricing. This business had services that were priced higher than his expectations.
This review was collected via phone interview by Customer Research Inc.
Mike C. from TrueTech Automotive LLC responded on 03/02/2015

We are sorry you feel that way.  We did, as always, discuss the pice of this repair up front, before proceeding, so it was not a surprise to you. At the time of quote and approval, and again at the time of payment, you never indicated you had an issue with price.  Next time, please let us know, so we can explain and discuss the costs, and maybe get you to understand the pricing. That way we could avoid being hit with a poor review, for something out of the blue that was never brought to our attention.

We DO appreciate your business, and look forward to serviceing you in the future.  Next time, if you have ANY problem with our service and or pricing, PLEASE....speak up.

Sincerely,

Mike & Heather Clark
Owner
360-571-2302

MC
MARIE C.
La Center, WA
Toyota ECHO
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2015
new battery
Thanks guys, starting the day with a car that won't start is not much fun! Appreciate you getting me right in and fixing the problem! Nice job!

AL
Alicia L.
Washington
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2015 Category: Service
Alicia said the business has really good customer service and they are super fast.
This review was collected via phone interview by Customer Research Inc.

WT
Will T.
Washington
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2015 Category: Service
Will said everything at this business went smoothly. The vehicle was finished on time and it was good.
This review was collected via phone interview by Customer Research Inc.

JS
Jackie S.
Washington
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2015 Category: Service
Jackie said she came to the business right before they were closing. A staff member came out and looked at her vehicle before closing. She appreciated that.
This review was collected via phone interview by Customer Research Inc.

MN
Matt N.
Vancouver, WA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2015 Category: Service
Matt said the business is very friendly and he has always used them.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Vancouver, WA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2015 Category: Service
David said the business has good service.
This review was collected via phone interview by Customer Research Inc.

HW
Hannah W.
Washington
Acura MDX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/09/2015 Category: Service
Hannah said she did not get a call from the business when her vehicle was ready.
This review was collected via phone interview by Customer Research Inc.

PK
Paul K.
Vancouver, WA
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2015 Category: Service
Paul said he uses this business because her son works there.
This review was collected via phone interview by Customer Research Inc.

RG
Raelynn G.
Washington
Mazda MPV
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2015 Category: Service
Raelynn said this business was very competitive in their pricing. She personally knows their mechanic and thinks very highly of his skills.
This review was collected via phone interview by Customer Research Inc.

WW
Walt W.
Vancouver, WA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2015 Category: Service
Walt said he likes the facility's promptness when taking care of the vehicles and they do a good job.
This review was collected via phone interview by Customer Research Inc.

DW
David W.
Yacolt, WA
Chevrolet Aveo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2015 Category: Service
David said the business provided awesome service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 21 - 40 of 140 in total