Unfortunately, their estimate was out of my price range. I will probably do the repair myself.
However, I have a suggestion: think about a more comfortable waiting area for the customers away from the front door traffic.
Price seemed a little high for just two tires.
Tim, I sincerely apologize for our lack of attention to detail. I completly agree with you that it is the little things that make all the difference. I promise this is an area we will be working on and hopefully we can exceed your expectations on your next visit. Thank you for letting us be your guys in the business.
As far as the tire pricing goes, profit margin is very small even when we provide tires and is less when customers bring their own to be mounted and balanced.
Turner Auto Care
As always, we appreciate the opportunity to earn your business every time you come in the door. It is unfortunate that your immobolizer started acting up when you came to pick up your vehicle. I thought it may be time to look for another vehicle because of the condition of this one and the cost of repairing that system could get expensive. From time to time I will suggest customers get work like remote starters (which this problem could be related to) and window tinting done at other shops because they can offer those services at a lower cost than I can. I also remember money was tight and we were able to get the vehicle started consistently, with your help! Lol. In the end I hope you can appreciate our honesty and philosophy that the customer best interests are at the forefront of what we do here.
Again, thank you for the opportunity to be your repair shop and we look forward to seeing you again soon!
Turner Auto Care