It took very little to get the buzz cut cowboy hat to drop his surface politeness and become verbally abusive and physically threatening when his authority was questioned.
This began Yesterday with a simple inspection. After collecting his fee he told me that the inspection was not passed for rear wiper blade and center brake light. After they declined to fix the issue, my Son and I drove immediately to the Auto Zone and replaced the bulb and the Autozone employee installed the wiper blade (for free). We returned only a few minutes later only to be told the inspector had left and would return in an hour. We went back home, returned in an hour and found the inspector still absent. I politely asked the cowboy if he would call to determine when he would return so I would not make another wasted trip. He said "I'm not doing that!" By now the tax office was about to close. I then asked if he would call when the inspector returned and he agreed. He never called that evening or the next morning. I looked up on the Internet the rules for Texas State inspection, the rear wiper is NOT required and only 2 taillights are required. But in any case, it was all fixed. I called and asked if the inspector was there and was told he was. I drove down to the shop and when in and told the cowboy that he was in error for failing me for the rear wiper and the situation went very ugly very fast. With who I presume the owner at his side he laid into me with an expletive laden and angry lecture about how I was to show him respect. He even came out from behind the counter and got in my face. They refused to pass my vehicle without even looking the the corrections - which he called "a piece of crap." He then refunded my inspection fee and told me I was no longer welcome at his shop to which I READILY agreed. I went to Integrity and passed the inspection where the inspector confirmed that the rear wiper was not a failing inspection point (they were great BTW).
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This began Yesterday with a simple inspection. After collecting his fee he told me that the inspection was not passed for rear wiper blade and center brake light. After they declined to fix the issue, my Son and I drove immediately to the Auto Zone and replaced the bulb and the Autozone employee installed the wiper blade (for free). We returned only a few minutes later only to be told the inspector had left and would return in an hour. We went back home, returned in an hour and found the inspector still absent. I politely asked the cowboy if he would call to determine when he would return so I would not make another wasted trip. He said "I'm not doing that!" By now the tax office was about to close. I then asked if he would call when the inspector returned and he agreed. He never called that evening or the next morning. I looked up on the Internet the rules for Texas State inspection, the rear wiper is NOT required and only 2 taillights are required. But in any case, it was all fixed. I called and asked if the inspector was there and was told he was. I drove down to the shop and when in and told the cowboy that he was in error for failing me for the rear wiper and the situation went very ugly very fast. With who I presume the owner at his side he laid into me with an expletive laden and angry lecture about how I was to show him respect. He even came out from behind the counter and got in my face. They refused to pass my vehicle without even looking the the corrections - which he called "a piece of crap." He then refunded my inspection fee and told me I was no longer welcome at his shop to which I READILY agreed. I went to Integrity and passed the inspection where the inspector confirmed that the rear wiper was not a failing inspection point (they were great BTW).