Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

432 Reviews

100% Would Recommend
Latest Review 27 days ago

Reviews


GS
GARY S.
Santee, CA
GMC Envoy
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
honest and professional
Steve and Ben listened to my concerns, evaluated the vehicles error codes, thoroughly trouble shot the problems and then discussed them with me. They gave me options, I decided and they did exactly what was agreed to. On time and on budget, just the way it is supposed to be. I will be back.
Steve V. from Van's Automotive

Thanks Gary for your review and continued business!


GB
Gerri B.
El Cajon, CA
Mazda Mazda5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Gerri said the staff was nice and cooperative servicing her vehicle.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive

Thanks for your business & review! Happy Motoring!


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Ron A.
La Mesa, CA
Chevrolet Tahoe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Ron said Steve and the staff were stand up guys. They were honest and legitimate mechanics.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive

Thanks Ron for your review and your business. Gled we could help, see you next time!


WS
Warren S.
La Mesa, CA
Mercedes-Benz 450SL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Warren said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive

Thanks Warren for your review and your business.


JM
James M.
Vista, CA
Chevrolet Tahoe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
James said the business did what he asked them to do in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive

Thanks for your business. Here in Calif. we don't see rust like back east! Boy am I glad. See you next visit.


RB
Richard B.
El Cajon, CA
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Richard said the staff did a very good job. Their labor rate is very fair and they're very honest.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive

THANKS FOR YOUR REVIEW AND YOUR BUSINESS! 


JP
Jaime P.
Ramona, CA
Ford Ranger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018 Category: Service
Jaime said the employees were helpful and quick.
This review was collected via phone interview by Customer Research Inc.

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Roland C.
Boulevard, CA
Honda Accord Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018 Category: Service
Roland said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

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Gordon L.
El Cajon, CA
Chevrolet El Camino
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2018 Category: Service
Gordon said Steve seems to know what he's talking about. He's never caught him in a lie.
This review was collected via phone interview by Customer Research Inc.

RB
Ryan B.
Santee, CA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2018 Category: Service
Spoke with Darcy. She said the staff was attentive and the service was efficient.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive

Thanks for your response and business! See you next visit!


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Ian G.
Lakeside, CA
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018 Category: Service
Ian said this business had the service done faster than they said they would.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive

Thanks for the review! We were able to locate exactly what we needed and ordered the minute we got the apporval. Most of our suppliers have over night service like the source we used and all went together as planned! Thanks for your business.


SW
Sandra W.
Descanso, CA
Toyota Sienna
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2018 Category: Service
Sandra said the staff provided great service. Steve answers all her questions. She's been knowing him for more than 27 years.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive

Thanks for your review. I'm sorry we did not get the opportunity to repair your Toyota. Happy Motoring!


RG
Ron G.
Alpine, CA
Ram 3500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018 Category: Service
Ron said the business always takes good care of him.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive

HAPPY MOTORING RON! SEE YOU NEXT SERVICE.


MM
Marco M.
El Cajon, CA
Chevrolet Tahoe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018 Category: Service
Marco said Steve, at this business, was really amazing. They went through the diagnosis and provided him with good feedback. He stated they felt really personable and professional. They cared about his vehicle.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive

Thanks for your Business! I hope you give us the opportunity to repair your Tahoe!


RO
Rachel O.
Jamul, CA
Nissan Sentra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2018 Category: Service
Rachel said the staff are friendly and honest.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive

Thanks for yor business and review. See you next month so we can "chop" away at your vehicle's needs!


TZ
Tom Z.
El Cajon, CA
BMW 633CSi
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2018 Category: Service
Tom said he's been going to this business for a long time. The staff were honest and the best.
This review was collected via phone interview by Customer Research Inc.

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Leonard M.
Santee, CA
Ford Econoline Cargo Van
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2018 Category: Service
Leonard said he appreciated that the staff did what they said they were going to do. They took good care of his vehicle.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive

As always: Thanks for your business and Happy Motoring in your Prius!


JD
Jeff D.
San Diego, CA
Honda CR-V
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/16/2018 Category: Service
Jeff said this business was more expensive than he thought. They did not call him back about the increase in cost.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive

Jeff: I did talk about the increase in price from the initial $300 estimate. If you recall: the locking lug nuts were replaced by standard lug nuts, we also special order all 3 washer nozzels that were $60 special order as well as we replaced the cabin air filter that had a rat's nest in it. I was sure you were aware of findings as we talked per phone at least twice. Sorry for any confusion. STEVE


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TERRY T.
Ramona, CA
Subaru Outback
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2018
Lots of work done quickly
We had many items to replace or repair and all was done more quickly than expected. Steve always gives me full explanations of the repairs they have made along with computer printouts and this time was no exception.
Steve V. from Van's Automotive

Thanks for your business see you next service🌻


WG
Wallace G.
El Cajon, CA
Toyota Avalon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2018 Category: Service
Wallace said he was very satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

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