Wes Jackson Automotive Center

Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

251 Reviews

99% Would Recommend
Latest Review 3 months ago

Reviews


JR
Jennifer R.
Limerick, PA
Ford Expedition
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/15/2015 Category: Service
Jennifer said that she had to take her vehicle back to this business because they replaced the alternator but the timing belt they put on was squeaking. She would not recommend this facility due to this experience.
This review was collected via phone interview by Customer Research Inc.
Keith S. from Wes Jackson Automotive Center responded on 07/03/2015

In response to this review, the alternator needed to be replaced on the vehicle, and I also recommended the sepentine belt be replaced at the same time. An improperly working aternator can result in wear on the belt, which then may squeal. In an attempt to service my customer best, I offered to replace the serpentine belt for the cost of the belt only with no charge for labor, which the customer declined. Thus, the customer chose not to complete the service as was suggested, and moreover, this vehicle does not have a timing belt, so one could not have been replaced as customer claimed.

WES JACKSON AUTOMOTIVE

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