Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

1815 Reviews

ReScore Reviews™ (86)

ReScore
Overall Rating 4.6627912/5Overall Rating 4.6627912/5Overall Rating 4.6627912/5Overall Rating 4.6627912/5rating 4.6627912
Original
Overall Rating 2.34884/5Overall Rating 2.34884/5rating 2.34884rating 2.34884rating 2.34884
95% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Wheaton, IL
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Helpful and informative Service staff
Greeted promptly and when the service ran a bit longer than anticipated was told right away.
Chris C., Service Manager from Wilkins Hyundai responded on 09/21/2018

Thank you for the 5 star review!

CHRIS CACCITOLO
Service Manager
630-279-3000

MS
Michlle S.
Maywood, IL
2016 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Excellent customer service
CARL AND CODY AND THE SERVICE CREW ARE GOOD PEOPLE!!!!! ALWAYS RESPECTFUL AND CONCERNED FOR ME AND MY SAFETY!!
Chris C., Service Manager from Wilkins Hyundai responded on 09/21/2018

Thank you for choosing Wilkins.

CHRIS CACCITOLO
Service Manager
630-279-3000

PM
Peter M.
Carol Stream, IL
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Professional
I've bought a few vehicles from Wilkins and the service department is what keeps me coming back. Chris, Cody and Carl are professional and always willing to help. They are by far the best service department I have dealt with, and I have had many other brands.
Chris C., Service Manager from Wilkins Hyundai responded on 09/20/2018

Thank you for the great review! It truly means a lot to us!

CHRIS CACCITOLO
Service Manager
630-279-3000

Verified Customer
La Grange, IL
2014 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Service Dept
Very friendly, efficient and very very clean
Chris C., Service Manager from Wilkins Hyundai responded on 09/20/2018

Thank you for choosing Wilkins! We truly
appreciate it!

CHRIS CACCITOLO
Service Manager
630-279-3000

JF
John F.
Glendale Heights, IL
2018 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
service department
great service department. Purchased my second hyundai in February and continue to use Wilkins service department, six years and counting.
Chris C., Service Manager from Wilkins Hyundai responded on 09/19/2018

Thank you for choosing Wilkins!

CHRIS CACCITOLO
Service Manager
630-279-3000

DF
Debra F.
Villa Park, IL
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Great service
Staff is very friendly and attentive service was great and done quickley
Chris C., Service Manager from Wilkins Hyundai responded on 09/18/2018

We appreciate the five star review!

CHRIS CACCITOLO
Service Manager
630-279-3000

AM
Anthony M.
Westchester, IL
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Customer Service
I came in for a new tire and they replaced but. But I still am leaking air from the tire and it’s the 3rd tire I got from you in a period of about a year. This most recent tire was replaced 4 days ago and my low tire pressure light is on
Chris C., Service Manager from Wilkins Hyundai responded on 09/18/2018

Thank you for your feedback, We will contact you to reinspect that tire issue.

CHRIS CACCITOLO
Service Manager
630-279-3000

LP
Laurie P.
Carol Stream, IL
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Excellent customer service
Wilkins Hyundai service center is a clean,, comfortable, friendly place. The team performed all the services I requested (schedule maintenance and a couple extra checks). I like bringing my vehicle “home” to technicians familiar with Hyundai vehicles.
Chris C., Service Manager from Wilkins Hyundai responded on 09/16/2018

We truly appreciate the great review!

CHRIS CACCITOLO
Service Manager
630-279-3000

PR
Pascal R.
Elmhurst, IL
2016 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Awesome service!
Always takes your car and returns it with a smile!
Chris C., Service Manager from Wilkins Hyundai responded on 09/14/2018

Thank you for choosing Wilkins!

CHRIS CACCITOLO
Service Manager
630-279-3000

RI
Richard I.
Elmhurst, IL
2009 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Best Service Department in the area
Service is always great. This is the second car I have purchased here and the service is one of the primary reasons. I cannot say enough about Chris and the staff. They always go the extra mile to be certain you get the service you need. I have recommended this dealer to many.
Chris C., Service Manager from Wilkins Hyundai responded on 09/14/2018

Thank you for the great review, We truly appreciate your kind words!  

CHRIS CACCITOLO
Service Manager
630-279-3000

SB
Stephen B.
Villa Park, IL
2013 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/13/2018 Category: Service
Good People
Quality service by people who know these cars.
Chris C., Service Manager from Wilkins Hyundai responded on 09/14/2018

Thank you for choosing Wilkins!

CHRIS CACCITOLO
Service Manager
630-279-3000

BE
Beverly E.
Bensenville, IL
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
5 star
Great team!
Chris C., Service Manager from Wilkins Hyundai responded on 09/13/2018

Thank you very much for the 5 star review. 

CHRIS CACCITOLO
Service Manager
630-279-3000

Verified Customer
Franklin Park, IL
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Pricy Update
My concerns have been addressed.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/12/2018 Category: Service
Pricy
In a email I sent Susan last Saturday I explained that the service was great, but expressed displeasure concerning the labor cost for the service rendered. I think the hourly labor cost was at least $175 for relatively unskilled labor.
Chris C., Service Manager from Wilkins Hyundai responded on 09/12/2018

We will be reaching out to you

CHRIS CACCITOLO
Service Manager
630-279-3000

Verified Customer
Chicago, IL
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Superior service
Great service from start to finish. The. Guys in service are the best.
Chris C., Service Manager from Wilkins Hyundai responded on 09/11/2018

Thank you for the great review!

CHRIS CACCITOLO
Service Manager
630-279-3000

JH
James H.
Schiller Park, IL
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
none
great team of professionals working for you
Chris C., Service Manager from Wilkins Hyundai responded on 09/11/2018

Thank you Jim for the years of loyal service!

CHRIS CACCITOLO
Service Manager
630-279-3000

RS
Rudolph S.
Melrose Park, IL
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
walked in. got oil change. had a cookie 1 cup of coffee and left no gripes
short and sweet
Chris C., Service Manager from Wilkins Hyundai responded on 09/11/2018

Thank you for choosing Wilkins!

CHRIS CACCITOLO
Service Manager
630-279-3000

GL
George L.
Villa Park, IL
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Great service
When I mentioned to the service technician, Carl, that the car was 2 years old I asked about the 24 month recommended service. He reviewed my mileage and service record and said that would be pretty extensive and that it wasn't necessary at the time, all I needed was the oil change. He said he would have the mechanic see if anything else was necessary. It was just the oil change and he didn't try to recommend service I didn't really need.
Chris C., Service Manager from Wilkins Hyundai responded on 09/11/2018

Thank you for choosing Wilkins!

CHRIS CACCITOLO
Service Manager
630-279-3000

JD
Jerome D.
Elmwood Park, IL
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Always great service
It make me feel like family every time I bring my car in for service everyone greets me by name and ask how I’m doing.
Chris C., Service Manager from Wilkins Hyundai responded on 09/11/2018

Thank you for your great review. We truly appreciate it!

CHRIS CACCITOLO
Service Manager
630-279-3000

BH
Barton H.
Elk Grove Village, IL
2017 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2018 Category: Service
Steering wheel control buttons
Work was fine as usual but took 30 to 45 minutes longer than the 45 to 60 minute estimate. Already commented to the service desk while I was there. Your guys are great.
Chris C., Service Manager from Wilkins Hyundai responded on 09/10/2018

Thank You!

CHRIS CACCITOLO
Service Manager
630-279-3000

Verified Customer
Hanover Park, IL
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Oil change no problem
Got prompt service, needs were addressed
Chris C., Service Manager from Wilkins Hyundai responded on 09/10/2018

Thank you for choosing Wilkins.

CHRIS CACCITOLO
Service Manager
630-279-3000