ReScore Reviews™ (66)

ReScore
Overall Rating 4.6969703/5Overall Rating 4.6969703/5Overall Rating 4.6969703/5Overall Rating 4.6969703/5rating 4.6969703
Original
Overall Rating 2.34848/5Overall Rating 2.34848/5rating 2.34848rating 2.34848rating 2.34848
95% Would Recommend
100% Business Response
Latest Review 30 minutes ago
Aimee S. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service"
This dealership continues to do a quick efficient job.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 09/26/2017
Service Type: Repair
Review Created: 10/18/2017 07:56 AM
Chris C., Service Manager at Wilkins Hyundai responded on 10/18/2017

Thank you Aimee and Rich! We really appreciate it!

CHRIS CACCITOLO
Service Manager
630-279-3000
Cheryl H. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Friendly employees and great service.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/18/2017 05:51 AM
Chris C., Service Manager at Wilkins Hyundai responded on 10/18/2017

Thank you Cheryl for your years of loyal service. We truly
appreciate everything!

CHRIS CACCITOLO
Service Manager
630-279-3000
Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick Oil change"
The service was done rather quickly.
Vehicle: 2012 Hyundai Veloster
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/17/2017 03:33 PM
Chris C., Service Manager at Wilkins Hyundai responded on 10/17/2017

Thank you for choosing Wilkins.  We try to make servicing your vehicle as easy as possible. 

CHRIS CACCITOLO
Service Manager
630-279-3000
Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely service. "
Great service
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 02:56 PM
Chris C., Service Manager at Wilkins Hyundai responded on 10/17/2017

Thank you for the great review and for choosing Wilkins !!

CHRIS CACCITOLO
Service Manager
630-279-3000
Arlene D. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Service done on my car was done satisfactorily.
Vehicle: 2009 Hyundai Elantra
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/17/2017 01:39 PM
Chris C., Service Manager at Wilkins Hyundai responded on 10/17/2017

Thank you for the great review Arlene!

CHRIS CACCITOLO
Service Manager
630-279-3000
Delma W. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service is exceptional."
Excellent
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 11:58 AM
Chris C., Service Manager at Wilkins Hyundai responded on 10/17/2017

Thank you Delma, We truly appreciate you choosing Wilkins! 

CHRIS CACCITOLO
Service Manager
630-279-3000
Patrick M. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wilkins Hyundai"
Wilkins service writers are pros who know the vehicle and treat the customer in a professional way.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/17/2017 10:55 AM
Chris C., Service Manager at Wilkins Hyundai responded on 10/17/2017

Thank you patrick for the excellent review. We truly appreciate it!

CHRIS CACCITOLO
Service Manager
630-279-3000
Mary C. on 10/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"This is a new facility. Very impressive and Service was professional. "
I was satisfied with the overall service experience. I would have given a five-star rating if the billing sheet were better defined in the itemization.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/17/2017 07:18 AM
Chris C., Service Manager at Wilkins Hyundai responded on 10/17/2017

Thank you for your feedback, glad I could help you review your
receipt.

CHRIS CACCITOLO
Service Manager
630-279-3000
Dalia M. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Great service..great people...great price
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/16/2017 11:39 AM
Chris C., Service Manager at Wilkins Hyundai responded on 10/17/2017

Thank you for choosing Wilkins! We truly appreciate it!

CHRIS CACCITOLO
Service Manager
630-279-3000
Verified Customer on 10/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"nice people"
No comment
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/16/2017 06:02 AM
Chris C., Service Manager at Wilkins Hyundai responded on 10/16/2017

Thank You!

CHRIS CACCITOLO
Service Manager
630-279-3000
Verified Customer on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"scheduled service"
Fast efficient and friendly
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/15/2017 02:20 PM
Chris C., Service Manager at Wilkins Hyundai responded on 10/16/2017

Thank you for choosing Wilkins!

CHRIS CACCITOLO
Service Manager
630-279-3000
Theresa N. ReScore Review on 10/16/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome service team"
Great service team that fix only what needs fixing. Highly recommend this dealership for all your Hyundai repairs.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/15/2017 06:16 AM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"The Service folks keep you informed of what needs to be done on your vehicle. "
Great place to ensure the work gets completed correctly the first time.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/15/2017 06:16 AM
Chris C., Service Manager at Wilkins Hyundai responded on 10/16/2017

Thank you for your feedback. We will call you today to review your visit.

CHRIS CACCITOLO
Service Manager
630-279-3000

Barbara B. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
Value the customer
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/14/2017 06:57 PM
Chris C., Service Manager at Wilkins Hyundai responded on 10/16/2017

Thank you for the great review Barbara. We truly appreciate it!

CHRIS CACCITOLO
Service Manager
630-279-3000
Verified Customer on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Car service"
Great service, friendly people, good value.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/13/2017 01:46 PM
Chris C., Service Manager at Wilkins Hyundai responded on 10/13/2017

Thank you for choosing Wilkins!

CHRIS CACCITOLO
Service Manager
630-279-3000
Patricia M. on 10/13/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Tuscon"
Not 5 stars because mechanic should have caught bad part.
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/13/2017 11:09 AM
Chris C., Service Manager at Wilkins Hyundai responded on 10/13/2017

Thank you for your feedback, We will call you to review your visit!

CHRIS CACCITOLO
Service Manager
630-279-3000
Verified Customer on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"JP"
Excellent Service Department...CHRIS IS AN EXCELLENT SERVICE MANAGER
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/13/2017 10:48 AM
Chris C., Service Manager at Wilkins Hyundai responded on 10/13/2017

Thank you for your very kind words and for the great review.
It is truly appreciated!  

CHRIS CACCITOLO
Service Manager
630-279-3000
Verified Customer on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
The shop is very clean. the service person at the front desk kept me informed of the services I needed and let me know how long the service would take.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/13/2017 09:44 AM
Chris C., Service Manager at Wilkins Hyundai responded on 10/13/2017

Thank you for the great review and choosing Wilkins!

CHRIS CACCITOLO
Service Manager
630-279-3000
Richard W. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick, dependable"
Quick, deoendable
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/12/2017 07:35 PM
Chris C., Service Manager at Wilkins Hyundai responded on 10/12/2017

Thank you for the great review!

CHRIS CACCITOLO
Service Manager
630-279-3000
Warren J. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
Great
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/12/2017 12:23 PM
Chris C., Service Manager at Wilkins Hyundai responded on 10/12/2017

Thank you Warren for your years of loyal service!

CHRIS CACCITOLO
Service Manager
630-279-3000
PAUL K. on 10/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"after hours dropoff"
While I appreciate the ability to use after hours drop off/pick up when service is closed, if you are not asked by the service people for any sort of coupon at drop off (not knowing this is required) you cannot use it at pickup (everything is prepared ahead of time and only the cashier is present).
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/11/2017 11:05 AM
Chris C., Service Manager at Wilkins Hyundai responded on 10/11/2017

Thank you for choosing Wilkins.  We will call you to discuss your questions.

CHRIS CACCITOLO
Service Manager
630-279-3000
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