Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

1912 Reviews

ReScore Reviews™ (91)

ReScore
Overall Rating 4.670329/5Overall Rating 4.670329/5Overall Rating 4.670329/5Overall Rating 4.670329/5rating 4.670329
Original
Overall Rating 2.35556/5Overall Rating 2.35556/5rating 2.35556rating 2.35556rating 2.35556
95% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


JP
Joseph P.
Palos Park, IL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Joe P
Chris and his crew are fantastic...Always a pleasure to work with to solve problems....

AA
Angel A.
Melrose Park, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great customer service
Very friendly people and never had problems making appointment or getting any service done.
Chris C., Service Manager from Wilkins Hyundai responded on 11/16/2018

Thank you for choosing Wilkins!

CHRIS CACCITOLO
Service Manager
630-279-3000

MT
Mario T.
Villa Park, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Best customer service ever
Was very impressed by Carl Chanda ,where can you go for service and the service advisor knows your name. Service as usual was superior.makes you feel like family.love this dealership a customer for life, Mario Terran
Chris C., Service Manager from Wilkins Hyundai responded on 11/16/2018

Thank you for the great review! We truly appreciate it! Happy Holidays!

CHRIS CACCITOLO
Service Manager
630-279-3000

Verified Customer
Wheaton, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Excellent Service
Thank you for the timely car service! It is a pleasure to have the car checked and well-serviced.
Chris C., Service Manager from Wilkins Hyundai responded on 11/16/2018

Thank you Marylin! Happy Holidays!

CHRIS CACCITOLO
Service Manager
630-279-3000

AA
Alice A.
Addison, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2018 Category: Service
Working at the carwash!!! 🚗🚘
Staff is friendly enough and answered my questions. Its not always easy for woman to take their car to a dealer for any kind of service. So its good to be listened to and explain things to us to understand about our cars. Because Most of us are not car techs. ☺
Chris C., Service Manager from Wilkins Hyundai responded on 11/16/2018

Thank you for your feedback.

CHRIS CACCITOLO
Service Manager
630-279-3000

KL
Karen L.
Glendale Heights, IL
2007 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/15/2018 Category: Service
Why make appointment for oil change?
Why make an appointment for an oil change when it should be within the hour but instead takes over 1 1/2 with no update/reason for delay given? Poor service here.
Chris C., Service Manager from Wilkins Hyundai responded on 11/16/2018

Thank you for your feedback, We will contact you today to review your visit.

CHRIS CACCITOLO
Service Manager
630-279-3000

Verified Customer
St. Charles, IL
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Service team
All my concerns have been addressed about the service on my vehicle by Chris. He ALWAYS makes things right. I'll be bringing my vehicle back whenever it needs service.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/14/2018 Category: Service
Service team
Service needs better communication on what repairs were completed on my vehicle. My coupon I provided wasn't calculated correctly off of my bill or explained clearly so I understood what discount was taken.
Chris C., Service Manager from Wilkins Hyundai responded on 11/14/2018

We will contact you today to review your paperwork.

CHRIS CACCITOLO
Service Manager
630-279-3000

SD
Sharon D.
Bloomingdale, IL
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Always good service
Very nice people to deal with
Chris C., Service Manager from Wilkins Hyundai responded on 11/13/2018

Thank you Sharon!

CHRIS CACCITOLO
Service Manager
630-279-3000

WM
William M.
Lombard, IL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Cody is the best
Everything is fine
Chris C., Service Manager from Wilkins Hyundai responded on 11/13/2018

Thank you for choosing Wilkins!

CHRIS CACCITOLO
Service Manager
630-279-3000

AP
Albert P.
Villa Park, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
service
Quick service friendly staff
Chris C., Service Manager from Wilkins Hyundai responded on 11/13/2018

Thank you Al!!

CHRIS CACCITOLO
Service Manager
630-279-3000

KC
Kathryn C.
Leland, IL
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Oil change
The guys were great! They provide great customer service ~ you are out of my way but I will continue to come to this location 😉
Chris C., Service Manager from Wilkins Hyundai responded on 11/12/2018

Thank you for the great review and for choosing Wilkins!

CHRIS CACCITOLO
Service Manager
630-279-3000

RF
Roy F.
Elmhurst, IL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Carl, is very competent and goes out of his way to make your service experience a pleasure. He deserves a raise and to be employee of the month
I definitely have been treated more than fair at your dealership and would recommend you to all my friends.
Chris C., Service Manager from Wilkins Hyundai responded on 11/12/2018

We all appreciate your compliments! Thank you for choosing Wilkins!

CHRIS CACCITOLO
Service Manager
630-279-3000

RW
Robert W.
Brookfield, WI
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Because it is run by Tom Wilkins
Great service,better staff!
Chris C., Service Manager from Wilkins Hyundai responded on 11/12/2018

We truly appreciate the five star review!

CHRIS CACCITOLO
Service Manager
630-279-3000

RS
Ronald S.
Bloomingdale, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
My service experience
Friendly and Honest!
Chris C., Service Manager from Wilkins Hyundai responded on 11/12/2018

Thank you!

CHRIS CACCITOLO
Service Manager
630-279-3000

LA
Linda A.
Bensenville, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Good Service
New building, very clean waiting room. Service technician was great and informative. I’ll be back!
Chris C., Service Manager from Wilkins Hyundai responded on 11/11/2018

Thank you for choosing Wilkins 

CHRIS CACCITOLO
Service Manager
630-279-3000

Verified Customer
Plainfield, IL
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Excellent Service
Always happy with our service at Wilkins!!
Chris C., Service Manager from Wilkins Hyundai responded on 11/09/2018

Thank you for the great review! We truly appreciate it!!

CHRIS CACCITOLO
Service Manager
630-279-3000

CC
Charlene C.
Franklin Park, IL
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Very knowledgeable
Knew what needed to get fixed and keep working for some.
Chris C., Service Manager from Wilkins Hyundai responded on 11/09/2018

Thank you for choosing Wilkins! Happy Holidays!

CHRIS CACCITOLO
Service Manager
630-279-3000

MM
Magda M.
Chicago, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Excellent service as always
both gentleman at the desk are always enjoyable, professional and quick to get you in and out!
Chris C., Service Manager from Wilkins Hyundai responded on 11/08/2018

Thank you for choosing Wilkins!

CHRIS CACCITOLO
Service Manager
630-279-3000

Verified Customer
Oakbrook Terrace, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Great Customer Service
The team exhibit great customer service. Very friendly and highly knowledgeable.
Chris C., Service Manager from Wilkins Hyundai responded on 11/07/2018

We truly appreciate you choosing Wilkins and
the great review!

CHRIS CACCITOLO
Service Manager
630-279-3000

AR
Anthony R.
Chicago, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
service
I buy all my Hyundais from this dealer because of the service department.
Chris C., Service Manager from Wilkins Hyundai responded on 11/07/2018

Thank you Anthony for the years of loyal service
and the great review!

CHRIS CACCITOLO
Service Manager
630-279-3000