Wilkins Hyundai

Once again the Wilkins service team has provided excellent customer service! I appreciate how they make you feel like family and like your car is the only one they are working on. Carl is always great at keeping me up to date on the status of my car repairs and providing a loaner when needed.
Keep up the great work - it's hard to find this kind of service nowadays.

Well done, no complaints. Thanks for the loaner!

I recently bought a 2019 Hyundai Santa Fe 2.0T. It was my first experience with that dealership. I was very pleased with the purchase experience. Shortly after, that my 2014 Santa Fe 2.0T suffered engine failure. Although I had purchased it at AutoNation, I elected to have the warranty covered replacement at their dealership, probably a mistake. It took several weeks to get the engine,[not their fault] finally it arrived last Thursday. Cody had called when it came in and assured me it would be installed this week. I came by Thursday, nothing has been done, and I was told it “probably” will be done next week. I pointed out Cory’s assurance and was told Hyundai gives the dealers a certain period of time to get it installed once it arrives and it will not be done until most of that time has expired. I pointed out I have been renting a car and now have another week or more of rental cost. Couldn’t care less, service guy said they would take care of me…. right. Total baloney, clearly the representations made to me last week were just sales crap to get me out the door. I have given you high ratings on every surrey, if this is your customer service on maintenance it is not good. The next day I received a call from Hyundai corporate asking me if I was satisfied with repairs since they thought it was done. I returned the call and left a message that they remained uncompleted. Makes me wonder if Wilkins mislead Hyundai also. Have not heard back from them.

As usual good people give you great service, job done right on fist visit.

Place where i bought my vehicle and therefore first option to have services needed done at the same facility.

I have been loyal to Wilkins for many, many years. Never go anywhere else!

the service department -Chris is awesome always friendly and insightful - great advocate for your business- If it wasn't for him i wouldn't have bought 3 more cars at your location.

Everything went great!

Cody was pleasant and set my appointment over the phone with ease. Carl was the representative onsite the day I brought my car in for service.
Carl was also very pleasant, knowledgeable and has great customer service acumen. I was a big box store manager for years so I have an eye for these things. 😊

Thanks

I was sure I had deduced the problem with my door and diagnostics confirmed it. The part was ordered. I received the call and scheduled the appointment. Busy me got the days mixed up. But Wilkins serviced me even though..... Great.

Excellent customer service, I appreciate not being pushed to replace things that was not necessary. Would definitely be back for my next service

The facility is great and the service advisors are always so helpful and informative.

Taking too much time

I did not buy my car from Wilkins because the sale department would not look for the car I wanted told me the would rather sell their own stock. Was very unhappy with them. Not sure if I can recommend to a friend yet.

The staff were very helpful !
Also the warranty was incredibly amazing.

Pleasurable experience

The service center at Wilkins runs like a new car: smoothly and reliably. They complete the work in the time promised or sooner. They're honest and don't try to sell you services you don't need. They do good work and know what they're doing. Also, the waiting area is clean, pleasant and quiet. It's clear that they work hard and pay attention to details, but they make it look easy.

excellecent service and friendly people at every level

Friendly and efficient service.

My guys Chris, Cody and Carl are simply the best!! Love them!!

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