Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

1965 Reviews

ReScore Reviews™ (92)

ReScore
Overall Rating 4.6739117/5Overall Rating 4.6739117/5Overall Rating 4.6739117/5Overall Rating 4.6739117/5rating 4.6739117
Original
Overall Rating 2.36957/5Overall Rating 2.36957/5rating 2.36957rating 2.36957rating 2.36957
95% Would Recommend
100% Business Response
Latest Review about 15 hours ago

Reviews


Verified Customer
Wood Dale, IL
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2018 Category: Service
Great Attention to Detail
When I purchased my vehicle at a different dealership nearly a decade ago I had the OEM bluetooth installed in the overhead console replacing the sunglasses holder and it wasn't installed particularly well and recently the console started to crack and required replacement.

The part was not standard (I think they had to create it out of two separate parts) but the technician who repaired the console did an outstanding job. No one would ever know that it was not original to the car. I am incredibly pleased and grateful to have the console replaced and looking great.
Chris C., Service Manager from Wilkins Hyundai responded on 12/18/2018

Thank you for the great review. We truly appreciate
 it.

CHRIS CACCITOLO
Service Manager
630-279-3000

Verified Customer
Itasca, IL
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/17/2018 Category: Service
N/A
Better trained service department
Chris C., Service Manager from Wilkins Hyundai responded on 12/18/2018

We will contact you today to review your visit. 

CHRIS CACCITOLO
Service Manager
630-279-3000

AD
Arlene D.
Bloomingdale, IL
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2018 Category: Service
Great Service
Everytime I go for service I am treated like family. Whatever the service that is needed Cody explains what has to be done.
Chris C., Service Manager from Wilkins Hyundai responded on 12/18/2018

Thank you for the 5 star review and Happy Holidays!

CHRIS CACCITOLO
Service Manager
630-279-3000

JC
John C.
Bloomingdale, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2018 Category: Service
Owner
Convenient location and friendly staff. Get us in a out in a reasonable time
Chris C., Service Manager from Wilkins Hyundai responded on 12/18/2018

Thank you for choosing Wilkins and Happy Holidays!

CHRIS CACCITOLO
Service Manager
630-279-3000

MC
Mary C.
Bartlett, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2018 Category: Service
The Best!
Always great customer service!
Chris C., Service Manager from Wilkins Hyundai responded on 12/17/2018

Thank you Mary! Happy Holidays!

CHRIS CACCITOLO
Service Manager
630-279-3000

MS
Mary S.
Franklin Park, IL
2015 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/17/2018 Category: Service
Good Service
The service is good, facility clean and comfortable, employees courteous. Only issue is add-ons once you get there. I am sure this is typical of all dealership maintenance/repair shops.
Chris C., Service Manager from Wilkins Hyundai responded on 12/17/2018

Happy Holidays!

CHRIS CACCITOLO
Service Manager
630-279-3000

JM
Jack M.
Elmhurst, IL
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Number one.....
Outstanding service from Chris the manager to the gentleman that cleans the car after service Is completed. Even the waiting lounge is great, as are the sales and support teams.
Chris C., Service Manager from Wilkins Hyundai responded on 12/14/2018

Thank you Mr. McCurdy and Happy Holidays to you and your family!

CHRIS CACCITOLO
Service Manager
630-279-3000

MG
Marc G.
Elmhurst, IL
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
great service
great experience
Chris C., Service Manager from Wilkins Hyundai responded on 12/14/2018

Thank you and Happy Holidays!

CHRIS CACCITOLO
Service Manager
630-279-3000

LL
Leslie L.
Bloomingdale, IL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
No appointment,they took the car in right away did a complete inspection along with a campaign in and out in about 2 hours
yes wouldn"t think twice about
Chris C., Service Manager from Wilkins Hyundai responded on 12/12/2018

Thank you for choosing Wilkins and Happy Holidays!

CHRIS CACCITOLO
Service Manager
630-279-3000

JD
Joe D.
Bensenville, IL
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Check engine light
Came in with a check engine light. Found the problem and got the light off.
Chris C., Service Manager from Wilkins Hyundai responded on 12/11/2018

Thank you for choosing Wilkins! Happy Holidays!

CHRIS CACCITOLO
Service Manager
630-279-3000

GL
George L.
Villa Park, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Regular Service
I am always pleased with the service department representatives. They are courteous and friendly. They will review your service record and let you know what you need and never try to push any service or product on you.
Chris C., Service Manager from Wilkins Hyundai responded on 12/11/2018

Thank you and Happy Holidays!

CHRIS CACCITOLO
Service Manager
630-279-3000

Verified Customer
Bellwood, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/10/2018 Category: Service
Good service but...
I went in for a recall. The guy who serviced me was very nice and professional. However, I still have to return to have a time clock to be installed. I was not aware that this part would have to ordered even though I called ahead. I would’ve just liked to have know that I would have to return after my hour and a half wait on this initial visit. Other than that I am very pleased.
Chris C., Service Manager from Wilkins Hyundai responded on 12/11/2018

We will contact you today to review your visit.

CHRIS CACCITOLO
Service Manager
630-279-3000

RW
Ronald W.
Melrose Park, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
Great service
Service team is friendly and look out for your needs and keep up with any recalls and take care of it in a timely manor.
Very easy to set up service, just call or go on line and bring your vehicle in.
Chris C., Service Manager from Wilkins Hyundai responded on 12/11/2018

Thank you and Happy Holidays!

CHRIS CACCITOLO
Service Manager
630-279-3000

MN
Michael N.
Villa Park, IL
2007 Hyundai Azera
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/10/2018 Category: Service
History on vehicle - Service
Carl did a great job. He took the time to show and explain the problem to me.
Chris C., Service Manager from Wilkins Hyundai responded on 12/11/2018

Thank you and Happy Holidays!

CHRIS CACCITOLO
Service Manager
630-279-3000

Verified Customer
Franklin Park, IL
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Great service always do a great job
QUALITY SERVICE
Chris C., Service Manager from Wilkins Hyundai responded on 12/10/2018

Thank you for choosing Wilkins! Happy Holidays!

CHRIS CACCITOLO
Service Manager
630-279-3000

Verified Customer
Chicago, IL
2010 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Great Service!
They always provide great service.
Chris C., Service Manager from Wilkins Hyundai responded on 12/10/2018

Thank you Susan. Happy Holidays!

CHRIS CACCITOLO
Service Manager
630-279-3000

Verified Customer
Hoffman Estates, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
.
Quick service. Thank you
Chris C., Service Manager from Wilkins Hyundai responded on 12/10/2018

Thank you and Happy Holidays!

CHRIS CACCITOLO
Service Manager
630-279-3000

AN
Angela N.
Oak Park, IL
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Excellent service!
Fast, friendly, found coupons for me, did an excellent job. Also right by Marianos, which is a great place to wait. Couldn't ask for better service!
Chris C., Service Manager from Wilkins Hyundai responded on 12/10/2018

Thank you and Happy Holidays!

CHRIS CACCITOLO
Service Manager
630-279-3000

Verified Customer
Elmwood Park, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Oil change
Best customer service
Chris C., Service Manager from Wilkins Hyundai responded on 12/10/2018

Thank you and Happy Holidays!

CHRIS CACCITOLO
Service Manager
630-279-3000

Verified Customer
Elmhurst, IL
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Great job
I believe the mechanic that helped me is Codi. He did a very good job in communicating the issues with my car and even helped reduced the price for me. I will be coming back.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/04/2018 Category: Service
Ok
They maybe should put a little more time in confirming a recommended repair to help you save money, since work at dealerships are usually more costly already.
Chris C., Service Manager from Wilkins Hyundai responded on 12/04/2018

We will contact you to review your visit.

CHRIS CACCITOLO
Service Manager
630-279-3000