Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

2166 Reviews

ReScore Reviews™ (101)

ReScore
Overall Rating 4.6930717/5Overall Rating 4.6930717/5Overall Rating 4.6930717/5Overall Rating 4.6930717/5rating 4.6930717
Original
Overall Rating 2.37624/5Overall Rating 2.37624/5rating 2.37624rating 2.37624rating 2.37624
95% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


HL
Hubert L.
Bloomingdale, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
Great customer service
customers come first
Chris C., Service Manager from Wilkins Hyundai responded on 04/24/2019

Thank you!

CHRIS CACCITOLO
Service Manager
630-279-3000

Verified Customer
Franklin Park, IL
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Always amazing customer service
Once again Cody has provided amazing customer service. He always make me feel like a priority and is wonderful about follow-up and keeping me informed. Keep up the great work work - I truly appreciate it.
Chris C., Service Manager from Wilkins Hyundai responded on 04/24/2019

Thank you for choosing Wilkins and for the great review!

CHRIS CACCITOLO
Service Manager
630-279-3000

DF
Debra F.
Villa Park, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Review
The people are very friendly
Chris C., Service Manager from Wilkins Hyundai responded on 04/24/2019

Thank you!

CHRIS CACCITOLO
Service Manager
630-279-3000

DN
David N.
Westmont, IL
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Great Service
Carl handled my service call in a timely manner, explained current maintenance needs and completed my 7500 mile service needs within an hour; Well Done!
Chris C., Service Manager from Wilkins Hyundai responded on 04/23/2019

Thank you!

CHRIS CACCITOLO
Service Manager
630-279-3000

Verified Customer
Montgomery, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Great Staff
Clean and quality
Chris C., Service Manager from Wilkins Hyundai responded on 04/23/2019

Thank you for choosing Wilkins!

CHRIS CACCITOLO
Service Manager
630-279-3000

RK
Richard K.
Franklin Park, IL
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Wilkins to the rescue
In my several visits to Wilkins Hyundai Service Dept, I have found the facilities to be outstanding and the Service Staff (Cody) really takes ownership of issues to come to a win / win solution. The repairs were completed in a timely manner (giving me a chance to have a couple of cups of coffee and catch up on the latest "Home Remodeling" shows on a big screen TV :-) ). I had many questions (especially my first visit) and Cody did a great job of answering all of them, great dealer!

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/23/2019 Category: Service
Lack of Follow Up
Had an issue with the repair and so far my attempts to get this taken care of are hearing crickets!
Chris C., Service Manager from Wilkins Hyundai responded on 04/23/2019

We will be reaching out to you about your service.

CHRIS CACCITOLO
Service Manager
630-279-3000

BM
Barry M.
Oak Park, IL
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2019 Category: Service
Great service
I always get the best service at Wilkins.
Chris C., Service Manager from Wilkins Hyundai responded on 04/22/2019

Thank you!

CHRIS CACCITOLO
Service Manager
630-279-3000

AM
Abby M.
Villa Park, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019 Category: Service
Great Service
Love love love this dealership. They aren’t pushy, are friendly and are proactive on servicing recalls while you are there for oil changes and tire rotations.
Chris C., Service Manager from Wilkins Hyundai responded on 04/22/2019

Thank you for the great review! We all appreciate it!

CHRIS CACCITOLO
Service Manager
630-279-3000

Verified Customer
Chicago, IL
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Great Service
Great service always.
Chris C., Service Manager from Wilkins Hyundai responded on 04/20/2019

Thank you for choosing Wilkins and the 5 star review!

CHRIS CACCITOLO
Service Manager
630-279-3000

KG
Kenneth G.
Addison, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
No comment
No comment
Chris C., Service Manager from Wilkins Hyundai responded on 04/19/2019

Thank you for choosing Wilkins!

CHRIS CACCITOLO
Service Manager
630-279-3000

DS
Duane S.
Elmhurst, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Service Dept.
Excellent service.
Chris C., Service Manager from Wilkins Hyundai responded on 04/17/2019

We appreciate the great review and for choosing Wilkins!

CHRIS CACCITOLO
Service Manager
630-279-3000

KR
Kathryn R.
Addison, IL
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/17/2019 Category: Service
2012 Santa Fe stalling without warning of any kind
Service Department Advisor CODY is the go to guy, he is GREAT to work with. Cody listens and treats your issue as if it were his own , thoroughly explains work performed etc, a true asset to Wilkins Hyundai.

Work performed: Replaced throttle body and performed an ECU update. Am feeling safe to drive my vehicle again.

Reason for the 4 star rating and not a 5 - feel the labor charges were excessive.
Chris C., Service Manager from Wilkins Hyundai responded on 04/17/2019

Thank you for choosing Wilkins, We keep our prices
as competitive as possible.

CHRIS CACCITOLO
Service Manager
630-279-3000

CC
Carl C.
Lemont, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Excellent service
Service department is top notch. Chris the service manager truly provides a “customer first” experience.
Chris C., Service Manager from Wilkins Hyundai responded on 04/17/2019

Thank you for the great review!

CHRIS CACCITOLO
Service Manager
630-279-3000

Verified Customer
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Good Service
Thorough assessment and service in a timely manner.
Chris C., Service Manager from Wilkins Hyundai responded on 04/16/2019

Thank you for choosing Wilkins and the great review!

CHRIS CACCITOLO
Service Manager
630-279-3000

JG
Joseph G.
Brookfield, IL
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Great service department, great service personal.
In and out in a timely manner, fixed the first time. Way to go.
Chris C., Service Manager from Wilkins Hyundai responded on 04/16/2019

Thank you for the five star review!

CHRIS CACCITOLO
Service Manager
630-279-3000

DI
Dusan I.
Carol Stream, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Service
Friendly , helpful and professional
Chris C., Service Manager from Wilkins Hyundai responded on 04/16/2019

Thank you for choosing Wilkins!

CHRIS CACCITOLO
Service Manager
630-279-3000

Verified Customer
Carol Stream, IL
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Great service
Great service
Chris C., Service Manager from Wilkins Hyundai responded on 04/16/2019

Thank you Robert! We appreciate it!

CHRIS CACCITOLO
Service Manager
630-279-3000

Verified Customer
Broadview, IL
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Quick service
For a weekend I was in and out. Fast service
Chris C., Service Manager from Wilkins Hyundai responded on 04/15/2019

Thank you for choosing Wilkins!

CHRIS CACCITOLO
Service Manager
630-279-3000

TN
Theresa N.
St. Charles, IL
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Service on my Tuscon
Great teamwork to get my vehicle serviced correctly the first time in. The Service team is amazing here. They listen to your concerns and get you the best deal possible to fix what needs to be fixed.
Chris C., Service Manager from Wilkins Hyundai responded on 04/15/2019

Thank you for the amazing review and years of
loyal service!

CHRIS CACCITOLO
Service Manager
630-279-3000

CI
Christopher I.
Bensenville, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Excellent service
Excellent service.
Chris C., Service Manager from Wilkins Hyundai responded on 04/13/2019

We appreciate the great review!

CHRIS CACCITOLO
Service Manager
630-279-3000