Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

1296 Reviews

ReScore Reviews™ (36)

ReScore
Overall Rating 4.7222231/5Overall Rating 4.7222231/5Overall Rating 4.7222231/5Overall Rating 4.7222231/5rating 4.7222231
Original
Overall Rating 2.2777736/5Overall Rating 2.2777736/5rating 2.2777736rating 2.2777736rating 2.2777736
97% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


RL
Regina L.
Madison, TN
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018 Category: Service
Customer Service
They're custom service. Getting you in and out.
RANDY J., Parts and Service Director from Wilson County Hyundai responded on 08/21/2018

Hi Regina
Your Wilson County Hyundai family would like to thank you for completing this survey and expressing what I want our dealership to represent. Our team strives daily to be the very best in customer service, and appreciates the great comments. We look forward to your next visit.

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

WB
William B.
Murfreesboro, TN
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Great people and great customer service!
I continue to drive from Murfreesboro to Wilson County Hyundai because of the great customer service and personal attention I receive, each and every visit. Keep up the good work!
RANDY J., Parts and Service Director from Wilson County Hyundai responded on 08/21/2018

Hi William 
Thank you for your rating, review and repeat business. I know you have options when having your vehicle serviced, knowing you drive past other Hyundai dealers and the distance you drive, we truly appreciate you allowing Wilson County Hyundai to continue to earn your business. If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

KO
Katie O.
Lebanon, TN
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Great Service
You get personal attention & a pleasant place to wait. They are very efficient.
RANDY J., Parts and Service Director from Wilson County Hyundai responded on 08/20/2018

Hi Katie
Thank you for your rating, review and kind words. We know our teams take great pride in the work they do for every customer. We believe that it is the most important part of our business in providing the best possible customer service while extending professionalism, courtesy and knowledge.  If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

RH
Randyl H.
Lebanon, TN
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2018 Category: Service
I like the service and the people.
randyl H
RANDY J., Parts and Service Director from Wilson County Hyundai responded on 08/20/2018

Hi Randy
Thank you for your rating, review and repeat business. I know you have options when having your vehicle serviced and we truly appreciate you allowing us to continue to earn your business. Our employees are our greatest asset, and it’s always great to hear how we have gained our customers trust and loyalty with servicing their Hyundai.  We work very hard to ensure that happens with every customer on every visit, and look forward to seeing again next time.

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

AT
Andrea T.
Gallatin, TN
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Service with a smile
Service calls on time and out the door.
RANDY J., Parts and Service Director from Wilson County Hyundai responded on 08/20/2018

Hi Andrea
Thank you so much for taking time out of your busy day to complete this survey. Wilson County Hyundai strives daily to exceed our customers expectations and to make all our Hyundai family members feel welcome. I know you have options when having your vehicle serviced and we truly appreciate you allowing us to continue to earn your business. We value you and your business and are very grateful for your kind comments and expressing what I want our Dealership to represent. We appreciate the opportunity to be your service department and look forward to your next visit.

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

KZ
Kurt Z.
Lebanon, TN
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
great service experience everytime?
Always polite, prompt and trustworthy.
RANDY J., Parts and Service Director from Wilson County Hyundai responded on 08/17/2018

Hi Kurt
Thank you for your rating, review and repeat business. We know you have options when having your vehicle serviced and we truly appreciate you allowing us to continue to earn your business. If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

KA
Ken A.
Mount Juliet, TN
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
good service, friendliness, clean and prompt
Tina helped us with our Sonata oil change and tire rotation, and she also took the time to explain the air conditioning system so that we would get maximum cooling. I appreciated this very much, as I hadn't been getting my car cool and in the blistering heat I was suffering from the hot car. After she showed us the 2 buttons we needed to keep on, we enjoyed a cool ride home.
I would always ask for her again when we bring the Sonata in.
Thanks to all for the good service and an enjoyable appointment!
Laurie (and Ken) AuBuchon
RANDY J., Parts and Service Director from Wilson County Hyundai responded on 08/16/2018

Hi Ken
Thank you for your rating, review and repeat business. We know you have options when having your vehicle serviced and we truly appreciate you allowing us to continue to earn your business. Our employees are our greatest asset, and it’s always great to hear how we have gained our customers trust and loyalty with servicing their Hyundai.  We work very hard to ensure that happens with every customer on every visit, and look forward to seeing again next time.

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

BC
Brian C.
Old Hickory, TN
2009 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Only the Best Is Wilson Couny Hyundai
For many years, I have my service done at Wilson County Hyundai, and they always are amazing. The customer service from Mamie was wonderful! She was very nice and took care of everything! Also, the work as always is top-notch ! Thank you to everyone at Wilson County Hyunda, and I will keep recommending my family and friends!!!
RANDY J., Parts and Service Director from Wilson County Hyundai responded on 08/15/2018

Hi Brian
Thank you for your rating, review and kind words. We know our teams take great pride in the work they do for every customer. We believe that it is the most important part of our business in providing the best possible customer service while extending professionalism, courtesy and knowledge.  If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

LA
Lou A.
Alexandria, TN
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
friendly and speedy service
Randy and his staff make an EXTRA effort to provide great service. He and his staff should be commended for their efforts to their customers.
RANDY J., Parts and Service Director from Wilson County Hyundai responded on 08/14/2018

Hi Lou Ann
Thank you for your rating, review and kind words. When you're here, you're family and we are very glad you've chosen us as your Hyundai dealer.  I know our teams take great pride in the work they do for every customer. We believe that it is the most important part of our business in providing the best possible customer service while extending professionalism, courtesy and knowledge.  If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

SW
Sandra W.
Hermitage, TN
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
I enjoy the cleanliness and the friendliness of the staff. My car has always been serviced quickly and reasonably priced.
I enjoy feeling like Hyundai cares about me and my car, informing me of anything my car might need that I did not know of. No pressure, just good service.
RANDY J., Parts and Service Director from Wilson County Hyundai responded on 08/13/2018

Hi Sandra
Thank you so much for taking time out of your busy day to complete this survey. Wilson County Hyundai strives daily to exceed our customers expectations and to make all our Hyundai family members feel welcome. We value you and your business and are very grateful for your kind comments and expressing what I want our Dealership to represent. We appreciate the opportunity to be your service provider and look forward to your next visit.

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

FD
Frederick D.
Old Hickory, TN
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Had a problem. They analyzed it and fixed it, timely
Great warranty!
RANDY J., Parts and Service Director from Wilson County Hyundai responded on 08/10/2018

Hi Frederick
Thank you for your rating, review and kind words. We know our teams take great pride in the work they do for every customer. We believe that it is the most important part of our business in providing the best possible customer service while extending professionalism, courtesy and knowledge.  If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

WH
Walter H.
Castalian Springs, TN
2012 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Honest
Trustworthy
RANDY J., Parts and Service Director from Wilson County Hyundai responded on 08/10/2018

Hi Walter
Thank you for your rating, review and repeat business. We know you have options when having your vehicle serviced and we truly appreciate you allowing us to continue to earn your business. If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

TS
Tami S.
Lebanon, TN
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Oil change
Easy to set up appointment via website. Fast service. Affordable. Thank you.
RANDY J., Parts and Service Director from Wilson County Hyundai responded on 08/10/2018

Hi Tami
Thank you for your rating, review and kind words. We know our teams take great pride in the work they do for every customer. We believe that it is the most important part of our business in providing the best possible customer service while extending professionalism, courtesy and knowledge.  If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

CG
Cam G.
Lebanon, TN
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Quick and Efficient Service
Always greeted with a smile and a hello. Really let you know they appreciate your business here at Wilson County Hyundai! Comfortable waiting room. Service so quick didn't even get to finish my coffee!
Wouldn't go anywhere else!
RANDY J., Parts and Service Director from Wilson County Hyundai responded on 08/08/2018

Hi Cam
Thank you for your rating, review and kind words. I know our teams take great pride in the work they do for every customer. We believe that it is the most important part of our business in providing the best possible customer service while extending professionalism, courtesy and knowledge.  I  know you have options when having your vehicle serviced and we truly appreciate you allowing us to continue to earn your business. If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

LK
Lenor K.
Lebanon, TN
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Good Dealership
Good customer service!
RANDY J., Parts and Service Director from Wilson County Hyundai responded on 08/07/2018

Hi Lenor
Thank you for giving us your feedback! Our goal is always to provide excellent service and get you back on the road as quickly as possible.  We know you have options when having your vehicle serviced and we truly appreciate you allowing us to continue to earn your business. If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

PG
Pat G.
Mount Juliet, TN
2013 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Pat G
Very nice and knowledgeable people. Always gets my car serviced in a timely fashion.
RANDY J., Parts and Service Director from Wilson County Hyundai responded on 08/07/2018

Hello Pat
Thank you for your rating, review and repeat business. Our teams are trained to know the vehicles and nuances of every model; this training helps us communicate to every owner not only what is needed, but why. I know you have options when having your vehicle serviced and we truly appreciate you allowing us to continue to earn your business.  .  If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

LW
Lance W.
Smyrna, TN
2013 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Great service
Went out of their way to locate an extra warranty coverage I didn't even know existed to cover a minor car repair.
RANDY J., Parts and Service Director from Wilson County Hyundai responded on 08/06/2018

Thank you for your rating, review and repeat business. We know you have options when having your vehicle serviced and we truly appreciate you allowing us to continue to earn your business.When you're here, you're family and we are very glad you've chosen Wilson County your Hyundai dealer.  If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

HK
Hope K.
Lebanon, TN
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Service
Always the best service, thank you
RANDY J., Parts and Service Director from Wilson County Hyundai responded on 08/06/2018

Hi Hope
Thank you for your rating, review and kind words. We know our teams take great pride in the work they do for every customer. We believe that it is the most important part of our business in providing the best possible customer service while extending professionalism, courtesy and knowledge.  If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

PD
Patrick D.
Lebanon, TN
2013 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2018 Category: Service
Always clean and professional
Wilson County Hyundai is always professional and clean
RANDY J., Parts and Service Director from Wilson County Hyundai responded on 08/06/2018

Hi Patrick
Thank you for taking the time to respond back to us informing us of your recent visit.  We work hard to ensure every customer receives just the same positive experience you experienced on your visit.  Training and customer satisfaction are two of the areas we focus daily with our team.  We hope to see again soon for your next maintenance service and earn that 5th star.

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

Verified Customer
Lebanon, TN
2018 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Great service
They took care of everything I needed and did it quick.
RANDY J., Parts and Service Director from Wilson County Hyundai responded on 08/06/2018

Dear Valued Customer
Thank you for your rating, review and kind words. We know our teams take great pride in the work they do for every customer. We believe that it is the most important part of our business in providing the best possible customer service while extending professionalism, courtesy and knowledge.  If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564