Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

599 Reviews

98% Would Recommend
Latest Review 6 days ago

Reviews


JM
John M.
Elma, NY
Dodge Grand Caravan
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/18/2016 Category: Service
John said the estimate was $50 less than what they charged him, and they never kept him undated on the status of his vehicle like they told him they would. When he called for an update he was on hold for 8 minutes so he hung up, thinking he was forgotten. He waited 5 minutes then called again. It rang a few times, the line was picked up, then the line was disconnected. He does not know if that was on purpose or an accident. On his third try he was able to reach someone. He said he has used this business many times. Sometimes the service is good, sometimes not so much. He said this is his last visit because he was not happy.
This review was collected via phone interview by Customer Research Inc.
Laura D. from Zoladz Auto Center responded on 06/22/2016

John I am happy we came in under the estimated cost.  As far as the phone goes we have internet based phones and have been experiencing problems with the service.  We are working to resolve this issue.  We apologize for any inconvenience and appreciate your business.


RS
Rick S.
Alden, NY
Dodge Pickup
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/01/2015 Category: Service
Rick said he went to the business to have a tire rod put on they did not do an alignment. The vehicle pulls to one side now. He did not bring it back to the business and he took it somewhere else to be fixed.
This review was collected via phone interview by Customer Research Inc.