98% Would Recommend
Latest Review 5 days ago
John M. on 06/18/2016
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
John said the estimate was $50 less than what they charged him, and they never kept him undated on the status of his vehicle like they told him they would. When he called for an update he was on hold for 8 minutes so he hung up, thinking he was forgotten. He waited 5 minutes then called again. It rang a few times, the line was picked up, then the line was disconnected. He does not know if that was on purpose or an accident. On his third try he was able to reach someone. He said he has used this business many times. Sometimes the service is good, sometimes not so much. He said this is his last visit because he was not happy.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 06/14/2016
Review Created: 06/18/2016
This review was collected via phone interview by Customer Research Inc.
Laura D. at Zoladz Auto Center responded on 06/22/2016

John I am happy we came in under the estimated cost.  As far as the phone goes we have internet based phones and have been experiencing problems with the service.  We are working to resolve this issue.  We apologize for any inconvenience and appreciate your business.

Rick S. on 10/01/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Rick said he went to the business to have a tire rod put on they did not do an alignment. The vehicle pulls to one side now. He did not bring it back to the business and he took it somewhere else to be fixed.
Vehicle: Dodge Pickup
Category: Service
Service Date: 09/28/2015
Review Created: 10/01/2015
This review was collected via phone interview by Customer Research Inc.
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