Great vehicle if you don't mind riding rough!
We love our new Kona 2021! We gave high marks for all areas, including and especially our amazing sales rep Paul Hamm. However, we are not impressed at all with two things: the overall ride and the user-friendliness of the volume buttons on the steering wheel. The ride is rough, stiff, hard, like there's no suspension. when we asked the service dept about this, they suggested new tires. HOWEVER, there was no willingness to work with us on buying new tires at a reasonable discount OR buying back our brand new tires. Some excuse was given. That was very disappointing, especially since we had JUST leased the vehicle. Also, the placement and type of volume controls on the steering wheel were very poorly desogned. It's too easy to mute the volume and take concerted effort to locate and then adjust the volume whether up or down. As I said, not a good design.