I had a great experience with Repair Revolution today. I called them because my car was leaking fluid
. They advised me that I would save money if I took the car to the dealership (because it is still under warranty), but offered to do a complimentary fluid check in the meantime. And I am so glad they did, because they found that the dealership had not seated the oil filter properly, and the engine was leaking oil! Gabe took the time to explain everything to me, and even took detailed pictures for me to share with the dealership when I take it in. I left feeling informed and empowered. Thank you so much!
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My 24,000 mile service was quick and easy. I made my reservation online, had no wait for express serv
ice check-in and was out the door in under an hour.
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When it comes to old fashioned customer service, and going the extra mile this is THE dealership that
goes above and beyond that standard. They offer the type of customer service my grandfather said existed in his day and was far and few these days. I had the absolute pleasure of working with Shelby and Galen. These two individuals were wonderful and helpful with my situation, they went above and beyond any expectation I've ever had for a car dealership. Galen asked me question on what I was comfortable price wise, and what I wanted to be driving. I wasn't optimistic of the chances of success as I had fallen short at other dealerships, but Galen and his amazing team at Buick GMC of Bellevue pulled off this feat as if no big deal. I was astonished at the level of dedication the whole staff puts in to make sure the customer feels as comfortable as possible, there was no attempting to sway me to a different vehicle just to make a sale. They ensured that the sale they made ensured the customers happiness was at the core of that sale. (In which Shelby was a fountain of information on everything related to buying cars. There were many many many things that she educated my wife and I on when it comes to the nitty gritty of car sales and buying, which I am grateful for as purchasing vehicles is quite the dive sometimes). Even when some issues occurred after the sale (which the staff stayed late to work with me, which is absolutely phenomenal and well above the highest expectation.) Galen and his colleges put the issues at the front most urgency and did everything within their powers to once again make sure I was taken care of. I can not give enough praise for the level of professionalism, and customer service I experienced at Buick GMC of Bellevue. I will more then happily tell people of the type of care this dealership has for its customers and the above and beyond services they posses!!! 10/10
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This is a great shop! Caleb and his team are knowledgeable, cheerful, and love their work. We've brou
ght our vehicles to these guys for routine maintenance as well as repairs and feel well cared for for the price. They are my family's trusted shop.
They've worked on the following vehicles for us:
1. 2012 Mercedes Sprinter - Diesel
2. 2011 Mercedes ML 350
3. 2009 Honda Odyssey
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After visiting a different shop, Carl and his team problem solved the electrical issue and got me up
and running. Honest, fast and efficient. Anytime you tow a car in and drive out for under $600, it's a good day.
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