The entire service team is top notch! From the from to the back, the staff at the counter treat you l
ike you're the only one in the place, the attention they give you is really nice. If you are waiting for your vehicle, they make sure to update you while you wait so you don't feel forgotten. The technicians working on the cars focus on details you would not have thought of. They go beyond the simple request to make sure they don't miss anything.
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The woman that who assisted me was very helpful and understood the issues I was having with the car.
She was very welcoming and I enjoyed our conversation towards the end once I checked out.
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My recent experience with your service department, from beginning to end, would probably rate a 3. T
here was some poor communication on the front end and a gasket of some kind that was seated properly which left an oil stain in my driveway...which required a second trip to your shop. Mistakes get made, I get it.
The reason for the 5 star review was the outstanding work of your Service Manager, Rich Conley. I contacted him directly and he responded immediately, digging into what happened and provided a clear explanation. Throughout the process, he reiterated that he wanted to do the "right thing" and worked hard to come up with a resolution. We were able to work things out in a fair and equitable way. Rich took a customer that was ready to contact the BBB and because of his professionalism, brought that customer back into the Toyota family.
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I’ve been going here for years for oil changes. They do excellent work and their prices are great. Th
ough, be prepared for about 90 minutes even with an appointment.
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God puts you in Places for a reason. on the 5th of July
on my way home to Mt Vernon Wa. my truck was over heating went to 4 auto repair shops and not 1 was
open in sumner. drove back to my daughters, told my grand daughter about the issues I was having with my truck over heating and looking for help Not one auto repair shop was open! My Grand daughter said she new of some one and called. The guy just happen to be there checking what need to be taken care of for the following day. The Man was awesome I was so happy he was able the fix my Truck and in a Few hours! I was on my way Home save and sound. Thank You for being there when I needed help to get home. Thank You.
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You won't find a more honest, reliable and caring Shop than "Big John's. His promptness , caring and
professional approach to your auto needs is a "breath of Fresh Air" in this "dog eat dog " world.
All my vehicles will never have another shop touch them, as I have found a true repair home for them.
Thanks to John, Bryce and Rhonda for the service you provide
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What started off as acquaintances through a little truck cl
ub in the PNW became a full-blown authentic friendship. Scott and his team up at Scott's Classic Quality Brake and Muffler Have become family. Any need that we have had for any of our vehicles they have delivered, and at a fair price! We will always make the trip out of our way to go and see them. The way that they take care of not only our vehicles, but us as customers is top notch! Some thing that seems to have been forgotten nowadays is the value of customer service. To name a few Scott, Jennie, Ron, and Katrina are sure to serve any of your auto needs like you are their own family.
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