Matt is always very helpful with great customer service! I moved further away and still come back to
this service center because they are always on point!
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We have bought our CRV from Christie Chang recently, she is super
professional and patient. She went over every single detail regarding to the vehicles and all options before we made our decision to order. While we were waiting for our car to arrive, she also always kept us posted and being very responsive. She made the buying process completely stress free and went above and beyond to help us on anything we need even after the sale was made. This was absolutely the best car purchase experience I have ever had.
If you are looking for a car, come and see Christie Chang!
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Our Genesis GV70 air conditioning recently stopped cooling. Not a good thing with summer just around
the corner here in Florida.
I reached out to Crown Hyundai Genesis, speaking initially to one of the schedulers, Ashley I believe. The conversation was pleasant and professional. She set a realistic and reasonable expectation, that someone should call me back within 24 hours to schedule the warranty work to get the ac fixed, as they were very busy with similar work.
Before close of business the same day, I was contacted by the service advisor Cassandra. She told me, if I could get it to them the same day, they would get started on the repair right away and that she had a loaner car just return, so I wouldn't be without wheels while they did the work. Wow! talk about under promising and over delivering! That's the way it should be done everywhere, by everyone. Cassandra even called me again before I left my house, to let me know that the loaner was an electrified Genesis, and would that be ok. I told her the small community I lived in didn't have very many electric charging stations nearby, and would it be at all possible to get a gas powered vehicle. She apologized and offered a G70 sedan, which I was totally and completely fine with. Cassandra is a shining example of what a dealer service advisor is supposed to be, and a credit to her profession and the dealer.
The ac repair work was done in less than a week, and they even replaced the oxidized bright trim around the windows, that was also covered by warranty. Kasandra called me at least two times during the week to keep me up to date on the repairs and order status of the window trim parts.
This was without a doubt one of the best dealer service experiences I have ever had anywhere, and I cannot sing enough praise for Crown Hyundai Genesis and Cassandra. I would most definitely recommend them to a close friend or family member. Thank you Crown!
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I purchased a car Jan 2021 from Oxnard Honda. My experience was initially good, then it went downhi
ll as I was leaving the dealership. However, long story short....Daniel-Sales, Doug-Sales Mgr., Brian-Service Mgr. all went ABOVE and BEYOND to make a positive of a negative experience. And I do mean beyond!! I have much gratitude for all of them reaching out, taking alot of time, staying in touch and delivering great service, also keeping me informed, most of all keeping their word!! I would definitely make the drive to Oxnard from Valencia again to purchase a car! Love ya guys!! Great service after all!!
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I have all my cars serviced here and bought a beautiful car here 4 mothis ago. This is a top notch s
ervice deparyment with a fabulous service manager! Darren and his staff are fabulous!
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First day approach was very smooth and fair negotiation was provided by the company and during the d
eal closure date, with small clarification/details requested, the associate seems to loose patience..after all, customer is paying money ryt..I felt like just wanna rush and close the deal.
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This past weekend we drove from the Tri-Cities to Shorline to pick up our KIA Sportage lease vehicle.
We worked the deal via text with salesman Bryce. When we arrived, there were no, I mean ZERO, surprises or bait and switches. Everything was exactly as agreed upon and the team (including management and financial and of course the salesman) worked with expediency. We can honestly say that this team provided the best leasing experience we have had and we have leased/purchased at least 25 cars.
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