Business Solutions

AB
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ALISSA BROWN

I love to make people happy. Whether that's by resolving an issue they had when they came in or adding onto an already great experience they've had with us. When you come to see me, I will treat you like family!
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(9 reviews)
70
Send a Message to ALISSA

Verified Customer
New York Mills, NY
2022 Hyundai Tucson Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
verified customer Verified Customer
10
Category: Service
Service
Initially I was disappointed with the time that it took to have my vehicle serviced, although the service was done properly.
Gina reached out to me and explained that there was a problem with the vehicle ahead of me, that I didn’t know at the time. She was very concerned that I wasn’t happy and assured me this was only a one time situation.
I will continue to have my vehicle serviced at Mastrovito. Not every dealership would take the time to reach out!
Employees worked with

Verified Customer
New York Mills, NY
2022 Hyundai Tucson Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
verified customer Verified Customer
10
Category: Service
Service
Initially I was disappointed with the time that it took to have my vehicle serviced, although the service was done properly.
Gina reached out to me and explained that there was a problem with the vehicle ahead of me, that I didn’t know at the time. She was very concerned that I wasn’t happy and assured me this was only a one time situation.
I will continue to have my vehicle serviced at Mastrovito. Not every dealership would take the time to reach out!

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/15/2022
Service Type: Repair
7
Category: Service
Service
I was told it would be an hour. After an hour I was told it had not been looked at. Disappointing.
GINA M. from Mastrovito Hyundai responded on 03/17/2022

Hello! Thank you so much for taking the time to speak with me today regarding your recent service visit. I will look into your oil change question and apply awards. Thank you again. We sincerely appreciate your business.
Gina 

Employees worked with

Verified Customer
New Hartford, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Great service.
Always get great service. Fast and friendly people.
GINA M. from Mastrovito Hyundai responded on 02/11/2022

We are happy to hear that you received fast and friendly service at Mastrovito Hyundai. That is our goal!! We appreciate your business and look forward to seeing you again in the future. #makeyourmovetomastrovito 

Employees worked with

JG
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John G.
Yorkville, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Easy and fast
Great place to do business. The staff is very courteous and professional. I would recommend this dealership to everyone looking for a quality automobile.
GINA M. from Mastrovito Hyundai responded on 02/11/2022

THank you very much for providing this review. We sincerely appreciate your recommendation and business. Thank you for being a supportive and loyal customer! #makeyourmovetomastrovito 

Employees worked with

AB
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Aliceann B.
Rome, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
love it when work is covered under warranty
thank you
GINA M. from Mastrovito Hyundai responded on 12/21/2021

Thank you for taking the time to complete this review. We are so happy to hear that you received excellent service. Thank you for your business. #makeyourmovetomastrovito! 

Employees worked with

Verified Customer
Herkimer, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Super
Following up Carbone is a difficult task...The new people did a good job delivering great car car shile making it a comfortable wait
GINA M. from Mastrovito Hyundai responded on 10/18/2021


Thank you very much for taking the time to complete this review. We are so happy to hear that you received comfortable and excellent service here at Mastrovito Hyundai! That is so important to us!! We really appreciate your business and look forward to seeing you again in the future. 
#makeyourmovetomastrovito!                                            

Employees worked with

CF
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Christopher F.
Remsen, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Everything was Great
It was Great. I would go back. Vary nice people.
GINA M. from Mastrovito Hyundai responded on 09/08/2021

I would like to personally thank you for your patronage and look forward to providing you with excellent Hyundai service.  I like to take notice of those customer that take the time to complete the surveys.  This helps our business grow.  As a family owned/operted business we want to take every opportunity to make it show.  If I can be of assistance in the future please do not hesitate to contact me.  Thanks for #makingyourmovetomastrovito!

Employees worked with

Verified Customer
Utica, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Awesome service provided
My service appointment was exceptional from start to finish. The appointment was made with courtesy and within a perfect time frame. My vehicle was ready in the time stated - and the customer lounge was very pleasant to wait for my vehicle. Thank you Mastrovito Hyundai!
Recommended
David S S. from Mastrovito Hyundai responded on 07/27/2021

Regina I would like to personally thank you for your patronage and look forward to providing you with excellent Hyundai service.  I like to take notice of those customer that take the time to complete the surveys.  This helps our business grow.  As a family owned/operted business we want to take every opportunity to make it show.  If I can be of assistance in the future please do not hesitate to contact me.  Thanks.

Employees worked with

Verified Customer
New Hartford, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Clean and neet facility with friendly staff.
Get you in at the appointment time. Clean garage and with the windows you can see when your vehicle is being worked on,
Recommended
David S S. from Mastrovito Hyundai responded on 07/08/2021

Robert I would like to personally thank you for your patronage and look forward to providing you with excellent Hyundai service.  I like to take notice of those customer that take the time to complete the surveys.  This helps our business grow.  As a family owned/operted business we want to take every opportunity to make it show.  If I can be of assistance in the future please do not hesitate to contact me.  Thanks.  

 

Employees worked with

Verified Customer
Clinton, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Both service writers (manager) here friendly and professional.
Recommended
David S S. from Mastrovito Hyundai responded on 07/08/2021

Mr. Omara I would like to personally thank you for your patronage and look forward to providing you with excellent Hyundai service.  I like to take notice of those customer that take the time to complete the surveys.  This helps our business grow.  As a family owned/operted business we want to take every opportunity to make it show.  If I can be of assistance in the future please do not hesitate to contact me.  Thanks.  

 

Employees worked with
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