Our goal is to provide the most accurate picture of a business's online reputation. To provide the most accurate picture, we use an automated algorithm to help us recommend reviews that are most valuable for visitors to our site. Reviews that are recommended may ultimately become "not recommended" and vice versa based on continued updates and learning from our algorithm. Reviews that are verified through the business point of sale system may post immediately to the recommended reviews section of our site, however, based on the application of our automated algorithm, may become "not recommended".
Vern, we're always glad to see you and take care of your vehicle. I think you may have accidentally reversed the grading scale when leaving your review. 1 star is the worst and 5 is the best. I'll send you a link to re-score the review, if you like. If not, we still look forward to serving you again in the future.
