AR

Adam Ritch

Service Advisor
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(270 reviews)
69

Verified Customer
Oakland, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/30/2024
verified customerVerified Customer
2
Category: Service
Factory Recall
Factory recall for wiring harness problem. 6 hrs to put a zip tie on a wire. When I arrived to pick up truck, attendant brought it around with just enough snow removed to get it to the front of the building. Now the truck is giving me a trailer brake error message with no trailer attached which evidently means there is a short in the wiring harness on the truck…. Uugh.
Employees worked with

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Verified Customer
Coeur D Alene, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/18/2024
verified customerVerified Customer
1
Category: Service
Noices
After four times they have not fixed nor diagnose the problem. Honestly, it’s ridiculous.
Employees worked with

DW
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DEVIN W.
Coeur D Alene, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/18/2022
verified customerVerified Customer
1
Category: Service
Two weeks to even look at a broken vehicle
I am a long time Ford owner and have always serviced my vehicle at the dealership. I believe the service writers are doing the best they can and when the work is completed it is satisfactory. What I find un acceptable is the time it takes to have any repairs done and part shortages. I had a truck towed in after it broke down on the freeway and it was two weeks to be looked at. I've been told they can't find Techs. As a business man I call BS. If you are a well managed operation who cares about it's people and you offer enough pay you will have the talent to service the needs of it customer. Unfortunately in our area we don't have a lot of choice for factory repairs. If I could find a good independent I'd be gone in a second.
Employees worked with

CA
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CHRISSIE A.
Coeur D Alene, ID
MERC MNTNER
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/20/2021
verified customerVerified Customer
0
Category: Service
They didn't do anything
They had my car for 3 1/2 hrs to tell me my microphone didn't work cause I didn't have one. And also I wanted a upgrade on my navigation system and on the workers paper it said 89.00 well he said an upgrade won't help with your microphone problem (before he even looked at the car) and crossed it off the paper. So when I go to pick up my car I'm charged 99.00 for the diagnostic (I'm fine with) but no upgrade on the navigation system and tells me on a peice of paper where to go to get the cds to upgrade myself and they want 149.00. So I scheduled this appointment over a month ago to get absolutely nothing done waste 3 1/2 hrs with no car and paid 99.00. And then the staff is rude I was in the middle of talking to one and he had to go talk to another worker says he will be back and never saw him again. And the kid who dropped off my car when I said have a good day doesnt say one word or even look at me. Very rude guy that helped me by assuming I didn't want the upgrade when that's what I called for and fix the microphone (which couldn't be without factory mirror). Would never go back
Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/27/2021
verified customerVerified Customer
0
Category: Service
2 months to get an appointment
There is an almost 2 month wait to get an oil change. The gentleman who I spoke with was as accommodating as possible, but the inability to schedule an appointment is frustrating, I have a basic service contract and am unable to use it since my mileage would be way past the limit if I wait for Mike White service to get me in.
Employees worked with

DG
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DAVE G.
Bellingham, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/03/2021
verified customerVerified Customer
Category: Service
the worst service experience I've ever had
I brought my truck in there in morning of the 25th of June when the accessory belt broke on the freeway near you shop. My "service rep" said they'd try to diagnose it that day, but they didn't. The guy didn't call me at all, so I went back to the shop the following Monday. He said it needed a new belt and AC clutch, which is what I told him it needed when I drove it in! That's all they'd done (if they even did that). The guy couldn't tell me when they'd have it done but said it would be 2-3 weeks. So I flew home. Your rep never called me during that time. Didn't even text me. I finally got ahold of him around the 6th of July and he said they hadn't gotten to it. I said I had to buy plane tickets and asked him if they'd have it done by the 20th of July. He said they'd get it by then. I tried to call him several times in that period and he never took the call, never returned it. He didn't even text me like I asked him to. I returned there on the 23rd and you hadn't even started it! So I spent more money on hotels, food, etc., before I could get on a plane again. This time I bought a refundable return ticket because I had no faith he'd get it done the following week when he said he would. Someone there who answered my many calls was able to get a "commitment from the dispatcher" that they'd have it done by Friday 7/30. So I flew back out there and yes, the truck was drivable but they didn't fix it AC! And, of course, no one called me or texted me to tell me that or ask me if they should proceed with that. So after nearly 5 weeks in your shop I have to drive the rest of the way across the country, nearly 2000 miles in late July with no AC. And, to top it off, I'll have to pay someone else to replace the compressor and do the AC work that you didn't do. I've never had a worse experience with any kind of service on anything, through more than 40 years of having my vehicles serviced!
Not Recommended
Employees worked with

Verified Customer
Hauser, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/28/2021
verified customerVerified Customer
Category: Service
Not happy they used to do better
Felt like I got the run around and they didn't even fix what it was in for now have to take it back for more warranty work not sure if I should put down names or not
Recommended
Employees worked with

AA
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ALLEN A.
Pleasanton, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/19/2021
verified customerVerified Customer
Category: Service
Service dept communication was terrible.
I dropped off my truck on a Sunday Night and left my keys in the Dropbox, I never received a call so I called at 2pm Monday and was told my truck would be looked at that evening or on Tuesday morning. I called the service dept at noon on Tuesday and was told my service rep would call me
At 2pm I called again and was told my rep was busy but my truck still had not been looked at.
at 4:30 pm Tuesday I drove 1 hr to the dealership and was going to have my truck towed to another shop. I was then told then that my truck was looked at and they had the part and could have it ready on Wednesday morning., at noon I called to speak to my service agent and he said it would be ready at 1:30 pm again I drove the 1 hr to the dealership only to be told it wouldn’t be ready until 4:30 pm.
Not Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/20/2021 05:01 PM

Allen, we would like to apologize regarding the communication challenges that happened during your service experience. We were doing our best internally and are glad that we were able to successfully get your vehicle safely back on the road. We hope that we have the opportunity to serve you again.

Employees worked with

TV
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TROY V.
Coeur D Alene, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/28/2020
verified customerVerified Customer
Category: Service
Incredibly slow service, poor communication
While it is understood that the COVID-19 Pandemic has caused some issues, and of course the holiday season in between, the service and communication were very poor. I am sure staffing concerns are part of the reason why the service rep struggled with communication, which is a management issue. Initial call requesting service was 28 September, service dept accepted vehicle 22 October. Worked with Ford Customer service to get some assistance options prior to authorizing the work identified by the service technician. Authorized the teardown and refurbishment of the transmission the week before Thanksgiving. The original estimate from the service department was around 20 hours of labor to do the work. Picked the vehicle up from the dealership on 19 December. Was also not provided an itemized invoice for the work, so not able to verify that the Ford customer care assistance was properly applied. Not the first poor experience with Mike White Ford, although the previous one was related to their sales department.
Not Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/11/2021 05:02 PM

Troy, we've attempted to call you twice and have also emailed you a detailed breakdown of your invoice. We'd really like to discuss the matter further. Please call Kevyn Erbe at (208) 664-9211 or email him at kerbe@mikewhitefordcda.com at your earliest convenience. 

Employees worked with

SC
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SEAN C.
Rathdrum, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/14/2020
verified customerVerified Customer
Category: Service
Warranty
I had sunroof issue with a new F150 truck that I bought here at Mike White Ford in October. They should have taken care of the issue rather than charging me $600 to fix a issue that was manufacturing flaw with the sunroof. I am planning on buying a new F350 this fall and I will be taking my business elsewhere!
Not Recommended
Employees worked with

PD
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PAUL D.
Harrison, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/24/2020
verified customerVerified Customer
Category: Service
Employees
No one wears a mask at Mike White Ford and that is a management error. This is the reason I gave you only 1 Star. Facemasks reduce the spread of COVID-19, that is the evidence based science ( nothing to do with politics). For every 6 people who wear a mask we prevent 1 COVID-19 case. As an emergency physician I would like to see as few COVID-19 cases as possible. Your employees all wearing a Face mask would send a strong message that you care for your customers. Telling customers to wear a facemask would send a strong message that you care for your employees
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/26/2020 10:31 AM

Paul, first and foremost, we'd like to thank you for your hard work during these complicated times. We would also like to see as few COVID-19 cases as possible. Mike personally purchased high quality, multi layer masks for employees and they were distributed. We have not required these masks to be worn, but have encouraged their use.

As one of the employees who wears a mask regularly, I can assure you that there are some of us wearing them. We completely agree with the evidence based science and encourage both employees and customers to wear masks. Our customers and our employees mean the world to us and we are taking very strict measures in terms of cleaning and disinfecting areas and high touch points. We also completely altered the layout of our showroom and waiting areas to allow for social distancing. Thank you for reaching out and we sincerely thank you and all health care workers for everything that you're doing! You are all heroes!

Employees worked with

KR
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KENNETH R.
Coeur D Alene, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/27/2020
verified customerVerified Customer
Category: Service
Frustrated
The best part of the service was the dealership remembered I needed a loaner car while my truck was in the shop.
I was not happy the truck needed two parts replaced. I question the quality of Ford products. At this point, I'm not sure the transmission issue has been resolved.
Another issue was the truck took almost two days to repair, when I was told one. I would assume Ford has something telling how long it should take to repair or replace each part. So almost a full extra day is surprising to get something fixed. Plus being without my only business truck an extra day is difficult on my business.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/04/2020 08:26 AM

Kenneth, we've left you two messages trying to get a hold of you to discuss your situation and see what we can do to improve the situation. Please call us back at your earliest convenience. (208) 664-9211 and you can speak with Adam (your service writer), or Chelsea (Assistant Service Manager) or Ed (Service Manager.) All three are aware of your situation and would appreciate the opportunity to speak with you. Thank you.

Employees worked with

PM
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PATRICIA M.
Rathdrum, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/13/2023
verified customerVerified Customer
2
Category: Service
Wait time
I was told half a day and it took longer and no updates during the fix when it was done parked my truck way out in parking lot instead of bringing it to service as they did before . I have a bad knee which they knew and I wondered the parking area looking for my car!
Employees worked with

AH
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AARON H.
Post Falls, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/08/2022
verified customerVerified Customer
2
Category: Service
Oil chnage and tire rotation
Had my truck oil changed and tires rotated which went fast and well. what struck me as odd was they gave my 2 day old air filter a yellow, need to be replaced soon, rating.

I've also had severe issues from this dealer with tire balancing. I have taken tires that were just mounted and balance by these guys to another shop and they showed me personally one of the wheels was over 4oz out of weight. the remaining 3 averaged 2.5oz out
Employees worked with

Verified Customer
Rathdrum, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/12/2022
verified customerVerified Customer
3
Category: Service
Oil leak diagnosis
Brought my truck in for a diagnosis of an oil seep. I waited over 3 hours for a one hour process. I know that the diagnosis was complete over a hour before the diagnosis results were explained to me and my truck was returned. I saw my truck returned to the parking lot over a hour before I was contacted.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/14/2022 01:00 PM

Anonymous, thank you for reaching out and letting us know about this situation. We will do some investigating and will reach out once we have some idea as to what happened and how we can ensure that the situation doesn't happen again. 

Employees worked with

JJ
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JACK J.
Rathdrum, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/26/2022
verified customerVerified Customer
3
Category: Service
below average
On 1/12/22 I took mey F250 in for starter bendix issue and was told I needed flex plate and commplete starter. I was quoted $1500.00 (verbal) max for the repair. When I picked up the truck the invoice was $1995.29 needless to say I was very disappointed that no even called to let me know about the increase.
1 day later the check engine light came on and I was told the engine needed recalibrated because the trans was removed. I took the truck back in and it was recalibrated. One more day passed and the check engine light came back on and it is still on. called service dept and the earliest they could get my truck in is 2/10/2022.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/28/2022 10:45 AM

Jack, thank you for reaching out so that we could have the opportunity to resolve this situation. We appreciate the opportunity to serve you and look forward to seeing you again in the future. 

Employees worked with

NY
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NICHOLAS Y.
Spirit Lake, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/20/2021
verified customerVerified Customer
1
Category: Service
Usually I would be happy but now I’m just annoyed. My turbo has always rattled on driver side and ford won’t replace it. Pretty bad when all your buddies laugh when u start your 60k plus pickup!!
So I took pickup in for rattle noise several times to be told it’s cam phasers or what not. Then they say turbo also is making noise but ford won’t authorize it. Guess the extra warranty is useless for actually repairing a failing part they want it to leave u stranded on the freeway first. I didn’t spend this kind of investment to be sidelined!!
Employees worked with

JB
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JOHN B.
Coeur D Alene, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/08/2021
verified customerVerified Customer
3
Category: Service
Loyal customer, but no return loyalty from this dealership.
Purchased six new vehicles in last ten years, one new vehicle is on order and in transit, appointment set with sales to order another two new vehicles in coming weeks. Performed all service, without exception, for the last eleven years. Purchased many accessories over the years. All this….hundreds of thousands in sales….and had to wait 7 weeks for a simple service appointment. Rethinking my future buying, place of service, business purchases, and recommendations to friends.
Employees worked with

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Verified Customer
Coeur D Alene, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/04/2021
verified customerVerified Customer
Category: Service
High pressure sales. Make promises they don’t keep.
I have had Fords all my life. Approximately 30 or more purchased new. This is the first time the service department has not had time to fix issues. I waited over a month for an appointment. They kept the truck all day but only fixed minimal things. If this trend continues I will never purchase from this dealership again. If you sell a new truck it is your responsibility to figure out how to service it.
Not Recommended
Connor W. from Mike White Ford of Coeur d'Alene responded on 06/05/2021 10:10 AM

Hi! I'd love the opportunity to look into your last service with us and follow up with you. Your review was left anonymously, would you be willing to share your name and phone number with me? 

- Connor White 
Email: cmwhite@mikewhitefordcda.com

Employees worked with

RC
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RICHARD C.
Rathdrum, ID
Ford F350
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/25/2021
verified customerVerified Customer
Category: Service
Nice people, but didn't fix the problem!
I took my 2020 F-350 in because the driver door lock works inconsistently. When it gets below freezing it doesn't work at all. I have read many online owner reviews of this problem and it seems to be quite common, and is usually fixed by replacing the actuator. I told them all of this in great detail and left my truck there for an entire day. The dealership did give me a ride to work which I appreciate, however when I returned I was told that because the door lock issue was related to freezing, they could not repair it unless they could check it while frozen and not working. They said I would have to leave the truck overnight in freezing weather so they could check it in the morning, and to be sure and bring it back if it happened again. Guess what, it happened the very next morning when I went out to start it! Very predictable. There are a couple of problems with the recommended remedy. The first is how do you determine that it will get cold enough on a specific night to make sure it is "frozen enough?" In this climate it is anybody's guess. Spring is approaching so I guess maybe next December or January? Secondly, by the time the truck was inside to work on it, it would likely be thawed out enough so it would work fine. I am not willing to experiment with the weather to do this until the problem can be solved. I need the truck, its not a convenient thing to leave it overnight. So, basically I was told in a nice way that they either couldn't or wouldn't fix the problem. It's the temperature's fault, right? I don't know why they just didn't replace the switch or actuator, or whatever it is. It would have been worth a try. I am sure freezing weather and improperly working door locks are not just something you have to live with on an $80,000+ truck. I also purchased extended warranty coverage as well and the truck is still under factory warranty. I have determined I will take it to another dealership to see if they can do better. At this point it seems to be my only choice.
Not Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/02/2021 09:12 AM

Richard, thank you for reaching out and taking our call. We look forward to seeing you for your upcoming appointment and working towards a solution!

Employees worked with
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