AR

Adam Ritch

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.6

(270 reviews)

69

Reviews of Adam Ritch

PA

PAT A.

Coeur D'Alene, ID

08/02/2021

Verified Customer

Category: Service

2018 Explorer service

Adam was very helpful & explained everything very good.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/04/2021 02:06 PM

Pat, thank you for the 5 star review! We're so glad that you had such a good experience with Adam! We'll be sure to pass along your kind words. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

TA

TRENT A.

Post Falls, ID

07/28/2021

Verified Customer

Category: Service

Great customer service

Stayed in touch and let me know what was going on.

Thank you

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/04/2021 01:59 PM

Trent, thank you for the great review! We're so glad that you enjoyed the communication level of our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Airway Heights, WA

07/20/2021

Verified Customer

Category: Service

quick and friendly service.

quick and friendly service.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/03/2021 04:32 PM

Anonymous, thank you for the 5 star review! Quick and friendly service are two of our most important goals for all customer experiences! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Coeur D Alene, ID

07/16/2021

Verified Customer

Category: Service

Helpful and professional

The Service Department Staff welcomed me for my appointment and were efficient in getting the service done. Even though I did not buy my vehicle from Mike White Ford, they performed the recall service as if I purchased my vehicle there. Small gestures speak volumes. I left feeling satisfied with the service.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/16/2021 02:42 PM

Anonymous, thank you for the kind review! We're so glad that your appointment was a success and that you felt warmly welcomed! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

MS

MARK S.

Liberty Lake, WA

07/01/2021

Verified Customer

Category: Service

Customer service

My appointment was completed within the timeframe it was scheduled and everything was very satisfactory.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/02/2021 06:36 PM

Mark, thank you for the 5 star review! We're so glad that we were able to complete your work both on time and in a satisfactory manner! It was a pleasure serving you! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

RK

ROBERT K.

Rathdrum, ID

06/29/2021

Verified Customer

Category: Service

Airbag Replacement

I took my Ford Ranger truck in for service to replace my passenger side airbag and
was extremely pleased with the level of service provided. Original estimate of repair
was 3 hours but they did the work in just 2 hours at no cost to me. They also performed
a multi points inspection and I received a copy of that report with everything looking fine.
All service personnel were professional and cordial including Dirk who provided a ride
with their courtesy shuttle. I would recommend this Service Dept. to others.

Sincerely,
Robert K

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/02/2021 06:31 PM

Robert, thank you for the 5 star review. We're so glad that you were pleased with the repair and our courtesy shuttle! Your kind words mean a lot! It was a pleasure serving you! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Hauser, ID

Ford Super Duty F-350 SRW

06/28/2021

Verified Customer

Category: Service

Not happy they used to do better

Felt like I got the run around and they didn't even fix what it was in for now have to take it back for more warranty work not sure if I should put down names or not

Recommended

Employees worked with

Service Advisor

Verified Customer

Airway Heights, WA

06/12/2021

Verified Customer

Category: Service

GREAT SERVICE

GREAT SERVICE

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/16/2021 03:15 PM

Anonymous, thank you for the great review! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

TH

TED H.

WA

Ford F350

06/11/2021

Verified Customer

Category: Service

Friendly

I usually am very happy with my experience at Mike White, but this time they fell a little short in my opinion. I was scheduled for 7:15 and I was there at about 7:05. I handed my truck off and was told that it should be done at noon. What??? It was there for a light assembly under the hood that was literally a 5 minute or less repair. To top it off, I wasn't told that the truck needed to be there that long and since it was such a small repair and a first thing in the morning appointment, I wasn't prepared to wait that long or leave the truck there. after sitting in the lounge for almost an hour, I decided I would cancel the repair and leave. I went in and told them I needed the truck so I could leave because I wasn't prepared to sit there half the day. I was told the mechanic was going to show up at 8:00 and that would be his first job. Finally the truck was done a little after 9:00. I didn't end up there until noon, but I was there over 2 hours for a small repair and was told it was going to take 5 hours. I understand that it may not be the first repair, but I should have been told there was a time frame repair so I would not have been blindsided.

Recommended

Employees worked with

Service Advisor

RL

ROY L.

Coeur D'Alene, ID

06/10/2021

Verified Customer

Category: Service

Excellent service as usual

Adam was our service representative, he went above and beyond to diagnose the problem with my husbands truck. And got the job done in a timely manner. We have a 2005 Ford Ranger and have never taken it to be serviced anywhere but this Ford dealership, even though it has gone thru multiple owner changes, the service has always remained the same, we will never stop coming here for the excellent service we receive. This is why the good ole 2005 ranger keeps on truckin!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/16/2021 02:58 PM

Roy, thank you for the excellent review! We're so glad that Adam was able to serve you so well! We'll be sure to pass along your kind words to him! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Rathdrum, ID

05/28/2021

Verified Customer

Category: Service

Excellent

Love the company and all who I have worked with

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/28/2021 12:16 PM

Anonymous, thank you for the excellent review! We're so glad that you've had such great experiences with us and our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

PS

PAMELA S.

Post Falls, ID

Ford Transit Van

05/26/2021

Verified Customer

Category: Service

Great Crew

Friendly professional service crew. Always a good experience at White Ford.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/27/2021 02:18 PM

Pam, thank you for the great review! It's always nice to see you! We're so glad that you had a good experience with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

RA

RICHARD A.

Post Falls, ID

05/25/2021

Verified Customer

Category: Service

Just what I needed

Standard oil change as expected for a reasonable price, plus real diagnostic of the problem I was experiencing with concrete steps to resolve it.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/25/2021 03:22 PM

Richard, thank you for the great review! We're so glad that your oil change went smoothly and that you were able to get a diagnostic with steps for resolution! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

CR

COLLEEN R.

Coeur D Alene, ID

05/15/2021

Verified Customer

Category: Service

Professional service

Perfect and easy experience. Done what was asked

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/18/2021 01:18 PM

Colleen, thank you for the great review! We're so glad that you found your service experience to be perfect and easy! That's always what we aim for! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

TH

TED H.

WA

Ford F350

04/30/2021

Verified Customer

Category: Service

Friendly and helpful people

Every time I go here, the staff are happy to see me and are ready to jump in and take care of what I'm there for. They work at making sure I know the outcome of the service and take the time to explain all aspects of the diagnosis and the repair.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/03/2021 03:28 PM

Ted, thank you for the great review! We're so glad that you always feel taken care of when you're here! Our service team genuinely cares! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Airway Heights, WA

04/30/2021

Verified Customer

Category: Service

RECENT EXPERIENCE

WE ALWAYS HAVE A GREAT EXPERIENCE WHEN WE TAKE OUR VEHICLES TO MIKE WHITE TO GET RECALLS OF WARRANTY WORK DONE.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/30/2021 02:55 PM

Anonymous, thank you for the great review! We're very grateful that you choose to come to us for your vehicle needs - be it recall or warranty! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Coeur D'Alene, ID

04/27/2021

Verified Customer

Category: Service

Great service and excellent prices on tires.

I had my work truck serviced for a brake related recall, but also to have the tires replaced, the oil changed, and to look at the heater/air conditioning system which was not blowing very much air. The truck was dropped off at 8:30 AM, and I was told that it would be ready at 3:30 PM. The truck was ready at 3:00, and the air conditioning issue turned out to be a cabin filter. The price on the tires was excellent, much lower than the local competitors for a name brand tire. I will be a return customer.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/28/2021 08:45 AM

Anonymous, thank you for the 5 star review! We're so glad that we were able to take care of your work truck! We are very proud of our low price guarantee on tires and always happy to be a pleasant surprise for our customers! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

Service Advisor

DS

DEBRA S.

Spirit Lake, ID

04/26/2021

Verified Customer

Category: Service

Always a pleasure

I have always had excellent service and had my car taken care of very professionally. Never messed my car up with scratches and grease. Friendly service people with a smile. A pleasure.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/27/2021 12:59 PM

Debra, thank you for the excellent review! We're so glad that you've had such great experiences with our team in the past and that you continue to have positive experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

ML

MICHAEL L.

Coeur D Alene, ID

Ford Super Duty F-250 SRW

04/26/2021

Verified Customer

Category: Service

Above and Beyond

At first, I was told it would be a month out to get some warranty work done on my truck sky roof... however, I got a call the next day from Pat saying he could get me in "tomorrow morning". I took the truck in and had it back within 72 hours, completely done! Thanks, guys!!!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/27/2021 12:58 PM

Michael, thank you for the fantastic review. We're so glad that we were able to get your truck in sooner rather than later and get your roof back in tip top condition! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

BH

BRETT H.

ID

04/22/2021

Verified Customer

Category: Service

Great Service

Adam was excellent to work with. He kept me apprised on all the aspects of what I needed, got the parts and quickly got the repair completed. Very happy.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/26/2021 11:36 AM

Brett, thank you for the 5 star review! We're so glad that you had such a great experience with Adam! We will be sure to pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Displaying Review 1 - 20 of 272 in total

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.