Adam Ritch

10/20/2021

Verified Customer

Category: Service

Did what they said they were going to do!

I went in with a proposed service recall and they verified and fixed it without trying to sell me anything else. I added on an oil change and it was a great price!

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/21/2021 03:00 PM

Anonymous, thank you for the great review! We're so glad that we were able to take care of your recall and your oil change at the same time! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JEFFREY T.

Liberty Lake, WA

10/18/2021

Verified Customer

Category: Service

Great

Great service

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/18/2021 03:41 PM

Jeffrey, thank you for the great review! We're so glad that you had such a great experience! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Ford Super Duty F-350 SRW

TIM O.

Post Falls, ID

10/06/2021

Verified Customer

Category: Service

Outstanding...

Your service was exceptional, the job was done extremely quick and done by competent tech's. The value was great and came in below my original cost projections. I'm a happy return customer.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/08/2021 02:47 PM

Tim, thank you for the outstanding review! We're so glad that you had such a fast and pleasant experience! We're grateful that you chose to come back to us and hope to be able to serve you again when you have further needs in the future!

Employees worked with

CHARLES D.

Spirit Lake, ID

10/04/2021

Verified Customer

Category: Service

Service Dept

Great service, great price but didn't receive the free car wash coupon like last time.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/05/2021 02:48 PM

Charles, we're glad that you enjoyed your service. We apologize that you didn't receive your coupon but we'd like to make it right. Please reply to this review with your mailing address and we'll drop a coupon in the mail for you. Thank you for choosing Mike White Ford!

Employees worked with

JOHN B.

Coeur D Alene, ID

09/08/2021

Verified Customer

Category: Service

Loyal customer, but no return loyalty from this dealership.

Purchased six new vehicles in last ten years, one new vehicle is on order and in transit, appointment set with sales to order another two new vehicles in coming weeks. Performed all service, without exception, for the last eleven years. Purchased many accessories over the years. All this….hundreds of thousands in sales….and had to wait 7 weeks for a simple service appointment. Rethinking my future buying, place of service, business purchases, and recommendations to friends.

Employees worked with

Verified Customer

Airway Heights, WA

09/03/2021

Verified Customer

Category: Service

GREAT!

WOULD RECOMEND!

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/03/2021 03:59 PM

Anonymous, thank you for the great review! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

BILLY G.

Coeur D Alene, ID

Ford Edge

09/02/2021

Verified Customer

Category: Service

All good

I went in for warranty work and needed a check up on a couple minor issues. The warranty work went perfect and a free inspection resolved my questions.
All good.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/03/2021 03:59 PM

Billy, thank you for the good review! We're glad that the warranty work went smoothly and we were able to answer your questions with the inspection! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer

Coeur D Alene, ID

08/27/2021

Verified Customer

Category: Service

2 months to get an appointment

There is an almost 2 month wait to get an oil change. The gentleman who I spoke with was as accommodating as possible, but the inability to schedule an appointment is frustrating, I have a basic service contract and am unable to use it since my mileage would be way past the limit if I wait for Mike White service to get me in.

Employees worked with

MARK S.

Liberty Lake, WA

08/25/2021

Verified Customer

Category: Service

Excellent customer service

Work was completed quickly

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/25/2021 10:52 AM

Mark, thank you for the excellent review! We're so glad that your work was completed quickly and well! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer

Post Falls, ID

Ford F250

08/22/2021

Verified Customer

Category: Service

Just and oil change this time

Not much to say about this visit, as it was a routine oil change.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/25/2021 10:50 AM

Anonymous, thank you for the 5 star review! We're glad that your oil change went smoothly! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DENICE T.

Coeur D Alene, ID

Ford Expedition

08/19/2021

Verified Customer

Category: Service

Exceeded expectations

On Monday, my brand new Expedition presented a significant oil leak. I called the service department immediately and Cole offered to take a quick look that day to ensure the car was safe to drive, and at the same time booked an appointment for Wednesday to perform a more detailed check. I brought the car in Monday afternoon and was informed the car could not leave for safety reasons; Cole provided a service loaner and promised an update when the car could be better examined, likely on Wednesday which was the day of my original appointment. Adam called mid-morning Tuesday and told me the leaking crankshaft gasket was fixed and I could pick up the car at lunchtime Tuesday. Totally exceeded my expectations. Great customer service and communication by both Cole and Adam.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/25/2021 10:46 AM

Denise, thank you for the kind review. It's never a good time when there are issues with a brand new vehicle. We really apprentice your patience and understanding. We're so glad that we were able to take care of the issue and get you back in the car quickly and safely! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer

Liberty Lake, WA

Ford Focus

08/13/2021

Verified Customer

Category: Service

AC Fixed

Jesse got my car in and was able to figure out why my AC didn’t work. The issue was fixed and my AC has been working good ever since.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/13/2021 02:12 PM

Anonymous, thank you for the 5 star review! We're so glad that Jesse was able to get your AC situation sorted out! It's hot out there and AC isn't exactly optional right now! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with