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SureCritic / Hyundai Dealer / Eckert Hyundai / BILLY POPE
BP

BILLY POPE

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(298 reviews)
81

Reviews of BILLY POPE

RS
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Rajiv S.
Roanoke, TX
2017 Hyundai Santa Fe Sport
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/12/2021
Service Type: Maintenance
verified customerVerified Customer
5
Category: Service
ok
ok
DYLAN H. from Eckert Hyundai responded on 11/15/2021 05:44 AM

Mr Shah,  I am sorry to see you did not feel you received good service while here.  I will be reaching out soon.

Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
Verified Customer
Lewisville, TX
2018 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Staff needs to wear masks when approaching a customer
Staff needs to wear a mask when approaching a vehicle for service or at the very least social distance! We are still in the middle of a pandemic
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/11/2020 01:28 PM

Mr. Byron Crain, 

Please feel free to call me so we can discuss at your leisure.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
Verified Customer
Lewisville, TX
2016 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Below average
Bad experience
Not Recommended
Employees worked with
BP
BILLY POPE
MP
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Martha P.
Pilot Point, TX
2012 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
verified customerVerified Customer
10
Category: Service
Service Manager is the best ?????
The situation is solved with the car. The service manager is one of the best customer service people I have seen in the last few years and dealing with situations like this. Dylan is professional, he’s courteous, he listens to the client, there was no doubt in his mind what I was saying was truthful I feel like he needs to be rewarded in someway for raising the bar in a situation like this. Give him an on the spot award, give him a raise, give him a gift card to go out to eat whatever he is an asset to your company and he needs to be rewarded
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/21/2022
Service Type: Maintenance
0
Category: Service
Tech broke third hand light
Tech broke third hand light
DYLAN H. from Eckert Hyundai responded on 03/21/2022 03:57 PM

Thank you for bringing this to my attention and allowing me the oppertunity to correct the issue.

Employees worked with
BP
BILLY POPE
Verified Customer
Argyle, TX
2014 Hyundai Santa Fe Sport
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/03/2021
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Incompetent
Scheduled for recall in advance (oil change while there for recall); 2 hours later, I was told they did not have the recall part.
DYLAN H. from Eckert Hyundai responded on 09/03/2021 08:28 PM

We appoligise that your service visit was not excellent.  As discussed while you were here I would like to make this up to you if possible.   We take pride in our work and try very hard to make every guest visit as good as can be,  however we are human and mistakes can be made.

Employees worked with
BP
BILLY POPE
Verified Customer
Lewisville, TX
2013 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2021
verified customerVerified Customer
Category: Service
Exceptional Customer Service and Follow-up
Dylan restored my confidence in Eckert Hyndai. Dylan was extremely professional and took accountability for all of my concerns. He made sure my concerns were resolved in a timely manner. I appreciate his integrity and professionalism. I will share my exceptional customer service experience with all my family and friends.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/05/2021
Service Type: Maintenance
Category: Service
Exceptional Customer Service and Follow-up
I took my initial concern to management for resolution after a not so favorable experience. Dylan listened and documented my concerns regarding my recent experience and gave me his promise to resolve to my satisfaction. He told me when my issues would be resolved and they met or exceeded every expectation. Dylan's professionalism and integrity restored my faith in Eckert Hyundai. I have purchased two vechicles from Eckert Hyundai and will purchase future vechicles from them and will recommend them to my family and friends. I would love to give a 5 Star rating, but I am not able to change the score. Here are my * * * * * (stars) for Eckert Hyundai.
Recommended
DYLAN H. from Eckert Hyundai responded on 06/05/2021 06:09 AM

Thnak you for the feedback. I am sorry to hear you are not pleased with the service received.  I will be contactng you soon to discuss this matter and what we can do to resolve your concerns.  If at anytime you wish to speak to me always feel free to ask for me when you are here or give me a call at 940-243-6208

DYLAN H. from Eckert Hyundai responded on 06/07/2021 03:15 PM

Thank you for allowing me to address your concerns.  

Employees worked with
BP
BILLY POPE
ER
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Erica R.
Denton, TX
2020 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/08/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Unhappy
Never updated and car still isn’t right very rude people
Not Recommended
DYLAN H. from Eckert Hyundai responded on 05/10/2021 05:24 AM

I am sorry to hear your vehicle is not performing as expected.  Please give us a call and we set up a time to get it looked at. 

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
Verified Customer
Denton, TX
2012 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2021
verified customerVerified Customer
Category: Service
Thank you!
I appreciate the new service manager calling me to apologize and try to make things better. I have purchased many cars here in the past and am willing to give another chance. Thank you for reaching out and caring to correct this problem.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/17/2021
Service Type: Maintenance
Category: Service
Used to be a great place
This used to be a great place, honest and dependable, but not any more. My last visit to the service department was the most unprofessional and uncaring experience and I will not return.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/17/2021 10:58 AM

Ms. Willard,
  I do apoligize about your transmission failure, the reason the quotes where different was you got quoted new, reman, and used, as you requested. I am sorry we could not come to an agreement and i do understand and respect your opinion. I myself have been here for last 8 Years and i want to make things right, please feel free to reach out to me when you are available.

Don Wheeler
Fixed Operation Manager
940-243-6208
DYLAN H. from Eckert Hyundai responded on 02/20/2021 06:09 AM

Thank you for speaking with me about this matter.  We strive for exellent service everytime and look foward to seeing you again.

DYLAN H. from Eckert Hyundai responded on 03/08/2021 05:30 AM

Thank you very much for the positive review.  We look forward to seeing you.

Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
BH
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Barry H.
Denton, TX
2020 Hyundai Palisade
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Purchased a 2020 Palisade and an prepaid oil change every 3750 miles. I have had two oil changes and I noticed that they add 4000 miles to the sticker telling when to change the oil next. I called and talk to Billy Pope, he explained that some tech's just round up the miles for easier math. I asked why they don't use a calculator and get the mileage right, he said nothing. I thought he might offer to get it right in the future but he didn't. I find this very poor customer service.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/28/2019 03:26 PM

I apologize for any concerns sir. Please reach out to me so we can get these corrected. It is very important to us at the dealer to maintain our on line reputation, we will do what it takes to get it corrected for you, please let me know what it will take.
This grading system directly affects the service advisors pay and our reputaion, please let me know what i can do.

Don Wheeler
Fixed Operation Manager
940-243-6208

Employees worked with
BP
BILLY POPE
MW
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Mary W.
Denton, TX
2012 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/14/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service update
Poor communication with changes from software update
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/14/2017 12:30 PM

Ms. Winborn,

  I apologize for the lack of communication ma'am, I am a bit confused. The update we did on your vehicle is as follows.

TSB 17-01-008
Some 2011-2013MY Elantra, 2013MY Elantra GT, and 2013MY Elantra Coupe vehicles may exhibit
an issue with Nitrogen Oxides (NOx) emission exceeding the standards under certain specific
conditions.

This condition should do the opposite and make the vehicle use less fuel thus emitting less smoke.

Please call me at your leisure

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
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