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Bryan Murillo

Service Writer/Manager
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(208 reviews)
88

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LISA G.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2024
verified customerVerified Customer
10
Easy, immediate, a comfortable wait, and the estimate was 100% accurate.
Easy, immediate, a comfortable wait, and the estimate was 100% accurate.
Owner from Midtown Auto Repair- Goodyear responded on 08/14/2024 09:34 AM

We're thrilled to hear that your experience at our shop was seamless, Lisa! Providing accurate estimates and a comfortable waiting area is something we take pride in. We look forward to serving you in the future for all your auto repair needs!


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MANNY R.
Chicago, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/13/2024
verified customerVerified Customer
0
Unable to provide quality timely work
They had my car for a month didn’t touch it and gave me the run around I had to take my car to another shop
Owner from Midtown Auto Repair- Goodyear responded on 08/14/2024 09:33 AM

We're truly sorry to learn about your negative experience with us. This is not the level of service we aim to provide, and we understand how frustrating that must have been for you. We would appreciate the opportunity to discuss this matter further so that we can make things right. Please feel free to reach out to us directly.


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HAROLD S.
Chicago, IL
Kia *SPORTAGE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2024
verified customerVerified Customer
10
Quick polite competent service
Quick polite competent service
Owner from Midtown Auto Repair- Goodyear responded on 08/10/2024 09:35 AM

Hi Harold, Thank you for taking the time to leave us this fantastic review! We're delighted to hear that you appreciated our quick, polite, and competent service. We strive to provide top-notch service to all our customers, and we're thrilled to hear that we hit the mark with you. We look forward to serving you again in the future.Best regards!


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TREVOR S.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2024
verified customerVerified Customer
10
Excellent Customer Service
The guys at the shop treat you with top notch service all the time. They are truthful, do a thorough job, and treat you like a loyal customer from day 1
Owner from Midtown Auto Repair- Goodyear responded on 08/07/2024 09:35 AM

Hey Trevor, thanks a bunch for your stellar review! We're stoked that you had a top-notch experience with us. We pride ourselves on being honest and thorough, and it's awesome to hear that it didn't go unnoticed. We'll be here for you from day 1 and beyond. Cheers!


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HIRAM L.
Chicago, IL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/28/2024
verified customerVerified Customer
10
Will return!
I had two front axles replaced from normal wear. Service was friendly, informative, timely. Fair pricing.
Owner from Midtown Auto Repair- Goodyear responded on 07/29/2024 08:48 AM

Hi Hiram we noticed you rated us at 2 stars was there something we fell short on? We appreciate any feedback. 


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BENITO G.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2024
verified customerVerified Customer
10
Really Nice guy Bryan!!!
He was very polite and helpful
I recommend this shop!!!
Owner from Midtown Auto Repair- Goodyear responded on 07/27/2024 09:36 AM

We're delighted to hear that you had a positive experience at our shop! Providing excellent customer service is our top priority, and we're thrilled that you found our team to be polite and helpful. Thank you for recommending us, and we look forward to welcoming you back for any future automotive needs! Happy driving!


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JASON C.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2024
verified customerVerified Customer
10
Bryan & Team were solid!
Very knowledgeable and friendly and would come back. Thanks for all your help guys!
Owner from Midtown Auto Repair- Goodyear responded on 07/26/2024 09:38 AM

We're delighted to hear that you had a positive experience with us, Jason. Our team is always here to ensure you receive expert service with a smile. We look forward to welcoming you back whenever you need us.


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LUCILE K.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2024
verified customerVerified Customer
10
Oil change
Excellent
Quick
Reasonable price
Owner from Midtown Auto Repair- Goodyear responded on 07/25/2024 09:36 AM

Thank you for sharing your experience, Lucile! We're thrilled to hear that you found our services excellent, quick, and reasonably priced. We appreciate your 5-star rating and look forward to serving you again in the future.


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ANDREW B.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2024
verified customerVerified Customer
10
Great service and fine work
I highly recommend Midtown Auto, they have been helping my family and I for years and we trust them to always do a superior job. They also can always be relied upon to provide excellent customer service. Thank you to Dave and Cuko for all of their hard work and dedication
Owner from Midtown Auto Repair- Goodyear responded on 07/22/2024 09:36 AM

We're thrilled to hear that we've been able to consistently provide great service to you and your family over the years, Andrew! It's always a pleasure to be of assistance, and we appreciate your trust in us. Dave and Cuko will be delighted to know their hard work has made a difference. We look forward to serving you and your family for many more years to come!


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ANVITA V.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2024
verified customerVerified Customer
10
Great service highly recommend
Great experience from start to finish, everyone we spoke to seemed very knowledgeable and straightforward with us. We worked with Brian especially and he was awesome.
Owner from Midtown Auto Repair- Goodyear responded on 07/21/2024 09:35 AM

We're delighted to hear that you had a great experience with us, Anvita! Our team takes pride in providing knowledgeable and straightforward service, and we're thrilled to hear that Brian made your visit awesome. Thank you for choosing Midtown Auto Repair-Goodyear, and we appreciate your kind words!


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TOM F.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2024
verified customerVerified Customer
10
Service
Excellent work and outstanding service
Owner from Midtown Auto Repair- Goodyear responded on 07/20/2024 09:35 AM

We're delighted to hear that you had a great experience with us! Providing excellent work and outstanding service is our top priority, and we're thrilled that we could meet your expectations. Thank you for choosing Midtown Auto Repair-Goodyear, and we hope to see you again in the future!


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SINISA S.
Chicago, IL
Saab *9-3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2024
verified customerVerified Customer
10
Great
Good place for Saab repairs
Owner from Midtown Auto Repair- Goodyear responded on 07/19/2024 09:37 AM

We are delighted to hear that you had a positive experience at our shop for Saab repairs. Thank you for choosing us, and we appreciate your 5-star rating! We look forward to serving you again in the future for all your automotive needs.


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MICHAEL H.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2024
verified customerVerified Customer
10
Great job on my car!
Did and great job fixing my pump issue- answered all my questions
Owner from Midtown Auto Repair- Goodyear responded on 07/19/2024 09:37 AM

We're thrilled to hear that we could help fix your pump issue and answer all your questions. We strive to provide excellent service and are glad to hear about your positive experience. If you have any more questions in the future, don't hesitate to reach out. Thank you for choosing Midtown Auto Repair- Goodyear for your automotive needs!


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MATTHEW C.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2024
verified customerVerified Customer
10
Make dealing with car service easy
Brian and team are great to deal with and are never busy about service or trying to increase the cost to you.
Owner from Midtown Auto Repair- Goodyear responded on 07/13/2024 09:36 AM

Hi Matthew,Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our team to be great to deal with and focused on providing excellent service without trying to increase costs. We strive to make every visit as smooth and transparent as possible. Your feedback means a lot to us, and we look forward to serving you again in the future.Best regards,Midtown Auto Repair- Goodyear


MD
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MORGAN D.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2024
verified customerVerified Customer
10
Friendly Experience
I thought the staff were very friendly, knowledgeable, and helpful! great communication, awareness of how they delivered not-so-great news (nothing that was their fault). I would go back.
Owner from Midtown Auto Repair- Goodyear responded on 07/12/2024 09:39 AM

We're thrilled to hear that you found our staff to be friendly, knowledgeable, and helpful. It's great to know that you appreciated our communication and handling of the situation. We look forward to welcoming you back in the future!


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MIGUEL V.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2024
verified customerVerified Customer
10
Perfect service excellent
Excellent service
Owner from Midtown Auto Repair- Goodyear responded on 07/11/2024 09:35 AM

Hey Miguel, thanks for the stellar review! We're thrilled to hear that you had an excellent experience with us. Providing top-notch service is what we're all about, and we're glad to have met your expectations. If you ever need anything in the future, don't hesitate to reach out. Looking forward to serving you again!


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ROBERT D.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2024
verified customerVerified Customer
10
Fast and Professional Service
The folks at Midtown are always available to answer my questions and they provide terrific customer service. The techs are accurate and efficient. Since I started going there for repairs a few years ago, I've never felt more secure that my +100k.miles volvo will be well kept for years to come.
Owner from Midtown Auto Repair- Goodyear responded on 07/11/2024 09:35 AM

We're thrilled to hear that our team has been able to provide you with the level of service that we strive for. Keeping your Volvo in top condition for the long haul is what we're all about. Thank you for taking the time to share your experience, and we look forward to providing top-notch service for years to come!


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MARK S.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2024
verified customerVerified Customer
10
Audi Spring Replacement
Bryan was consistently helpful.
Owner from Midtown Auto Repair- Goodyear responded on 07/10/2024 09:34 AM

We're delighted to hear that Bryan provided consistently helpful service during your visit. It's fantastic to know that our team delivered the excellent customer experience we strive for. Thank you for taking the time to share your positive feedback, and we look forward to assisting you with any future automotive needs.


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MARIA R.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2024
verified customerVerified Customer
10
General service
I have been very pleased with all the services needed by my old Saab. The team is very knowledgable, quick to solve the issue and patient in explaining what the issue might be. They are also cost conscious when it comes to replacement parts on an older car. Highly recommend!
Owner from Midtown Auto Repair- Goodyear responded on 07/08/2024 09:33 AM

We're thrilled to hear that you've been pleased with the services for your old Saab! Our team is dedicated to providing knowledgeable and efficient service, and we're glad to hear that you found us to be patient and cost-conscious. Thank you for recommending us, and we look forward to serving you in the future.


JC
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JAMES C.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2024
verified customerVerified Customer
10
All auto repairs shops should be run like this
Brian, Cuoco and the guys at Midtown got this down. All auto repair shops should be run like Midtown. They have a full staff of qualified mechanics which enables them to get your car worked on and fixed quickly. They're polite, respectful of your time and always get it right. They've earned my trust.
Owner from Midtown Auto Repair- Goodyear responded on 07/03/2024 09:35 AM

Hey James, thanks for the fantastic review! We're thrilled to hear that our team provided you with a top-notch experience. Rest assured that we'll continue to work hard to maintain your trust. See you again soon!


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