It is always a pleasure to see you Mr. Kennemer.
Joe BajaliaThank you Dustie.
Joe BajaliaThank you for the wonderful survey David.
Joe BajaliaMrs Smitherman
You brought us your vehicle because you are having an issue with a check engine light on and not being able to fill up your vehicle with enough gas. You agreed to the ( diag fee ) to tell you what is wrong with your car. This is the same process and fee for every customer. We told you what is wrong and you declined having it fixed. Not sure where the confusion is. We also performed a multi point inspection on your car , where the technician makes a visual inspection of Bulbs, tires, brakes , etc. All of the recommendations for both are on your receipt. Again you paid the same price every customer pays for the same service. All of this was disclosed to you before working on your car. The diag fee is to DIAGNOSE the concern you are having with your car. This is different from the visual inspection.
Thank you for the five star survey James.
Joe BajaliaThank you for the feedback
Joe BajaliaMary
We will contact you first thing Monday to get this resolved for you.
Thank you for speaking with me today. I appreciate your willingness to re-score your survey, and your business. Please do not hesitate to call or text if there is anything else we can do for you Mary.
Thanks,
Matt Austin
Assistant Service Manager
205-314-0311