Christian Hanson

02/11/2022

Verified Customer

Category: Service

Complete service

Always friendly

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 03:09 PM

Dwight, thank you for the kind review! We're very grateful to have the opportunity to serve you! Thank you for choosing Mike White Ford.

Employees worked with

LAUREL W.

Hayden, ID

02/10/2022

Verified Customer

Category: Service

Service was quick, thorough, very professional, very courteous

I bought a 2018 Ford Explorer, Platinum version, and I just wanted the service department to check out a few details. They were extremely helpful, courteous, professional, thorough, and they got through the short list of items to check very quickly. I was very happy with the detailed follow-up summary.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 02:51 PM

Laurel, thank you for the kind review. We're so glad that we were able to take care of your Explorer and make sure that it was in tip top shape. Thank you for choosing Mike White Ford!

Employees worked with

EDWIN C.

Hayden, ID

Ford F350

01/30/2022

Verified Customer

Category: Service

Wheel bearing

I have a very tight schedule, even though they were booked they worked me in and completed the repairs, did an oil change and fix all open recalls and gave me a ride home while repairs are being done

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/01/2022 02:38 PM

Edwin, thank you for the kind review. We're so glad that we were able to fit you in and take care of your vehicle. Thank you for choosing Mike White Ford!

Employees worked with

WILLIAM B.

Coeur D Alene, ID

01/29/2022

Verified Customer

Category: Service

Excellent Service

Our Service Advisor, Christian, was very efficient, kept us well informed, and was polite and courteous. He quickly introduced me to the shop foreman, Dwayne, who rode in the vehicle to analyze the problem. Within 5 minutes he accurately determined the problem, assigned a mechanic, determined parts availability, and managed the repairs to completion, along with Christian.
Dirk was a very pleasant, courteous young man with a smile while shuttling me home and returning the next day. Excellent customer service.
It is obvious Mike White Ford has great leadership, expert technicians, excellent teamwork, and a happy, talented workforce in the Maintenance Department.
I highly recommend Mike White Ford!

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/01/2022 02:28 PM

William, thank you for the excellent review. We'll be sure to pass along your kind words to Dwayne, Christian and Dirk. We look forward to serving you again in the future!

Employees worked with

KIMBERLI R.

Rathdrum, ID

Ford Expedition

01/12/2022

Verified Customer

Category: Service

Great service

We have a recall item and one repair. They did everything we needed, quickly. They also did a multipoint inspection and found our breaks were about shot. They called, then did the work. Great stuff! Only bummer was scheduling an appointment...they were 2 months out.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/13/2022 11:26 AM

Kimberli, thank you for the great review. We're so glad that we were able to take care of your recall and make sure that your brakes were safe well. We are working on adding additional technicians and hope to be able to schedule appointments sooner moving forward. Thank you for choosing Mike White Ford!

Employees worked with

Ford Super Duty F-450 DRW

Verified Customer

Rathdrum, ID

12/31/2021

Verified Customer

Category: Service

Always excellent

I have a fleet of Fords that we do our own basic maintenance and repairs, but for the challenging or larger jobs we take everything to Mike White Ford. They always get my work done in a timely manner and I always feel like the price is more than fair. I would struggle to get anything done without their continuous help. Special thanks to Chelsea, Christian and Angela.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/03/2022 04:35 PM

Anonymous, thank you for the excellent review! We're so grateful that you choose to bring your vehicles to us! We will be sure to pass along your kind words to the team!

Employees worked with

TIMOTHY S.

Hayden, ID

12/30/2021

Verified Customer

Category: Service

Excellent customer service

The Service Department allowed me to park my vehicle there over the holidays and did a great job servicing it

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/31/2021 02:11 PM

Timothy, thank you for the excellent review! We're so glad that we were able to take care of your vehicle and take one thing off of your plate during the busy holiday season! Thank you for choosing Mike White Ford!

Employees worked with

Ford Super Duty F-350 SRW

Verified Customer

Rathdrum, ID

12/30/2021

Verified Customer

Category: Service

Great Service

At this point everyone has experienced a supply chain issue in some industry and the auto industry hasn't been immune to that. They did a great job navigating everything and getting us fixed up as quickly as possible! Thanks Christian in Service!

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/31/2021 02:03 PM

Anonymous, thank you for the 5 star review. We have certainly been dealing with some challenging times, but we've been so grateful for the patience and understanding of our incredible customers! We will be sure to pass along your kind words to Christian! Thank you for choosing Mike White Ford!

Employees worked with

JoAnn B.

Coeur D'Alene, ID

Lincoln Nautilus

12/28/2021

Verified Customer

Category: Service

Routine maintenance

Although it was routine, I was impressed with the efficiency of the diagnosis of other issues with my car, and the quick fix!

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/31/2021 01:47 PM

JoAnn, thank you for the 5 star review! We're so glad that you were pleased with your service experience with us! We look forward to serving you again in the future!

Employees worked with

REX C.

Dalton Gardens, ID

12/13/2021

Verified Customer

Category: Service

Sunroof

Got my vehicle back in great shape and the problem resolved. They went the extra mile!

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/13/2021 04:16 PM

Rex, thank you for the 5 star review! We're so glad that your sunroof is taken care of and back in working order! Thank you for choosing Mike White Ford!

Employees worked with

RICHARD G.

Spokane, WA

12/08/2021

Verified Customer

Category: Service

Very Professional, Clean Work Place, VERY NICE PEOPLE!!!

The work was very professionaly done, on time as promised, did the work as needed and went the extra mile to check my brake pads, tire pressure, and under the hood. I highly recommend this team at Mike White Ford. JOB WELL DONE!! I have had work done in the past and will continue in the future!!

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/10/2021 08:36 AM

Richard, thank you for the kind review. We're so glad that you were pleased with the work and your experience with us! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

TIM S.

Post Falls, ID

11/30/2021

Verified Customer

Category: Service

Excellent Service

My service advisor Christian is the best. Very friendly and helpful. In today's world it's nice to see a customer service individual who gets it.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/01/2021 11:21 AM

Tim, thank you for the excellent review! We're so glad that you have had such great experiences with Christian! We will be sure to pass along your kind words! Thank you for choosing Mike White Ford!

Employees worked with

GEORGE S.

Loon Lake, WA

11/28/2021

Verified Customer

Category: Service

Excellent

The dealership and service department we have experienced!

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/29/2021 02:52 PM

George, thank you for the excellent review! We're so grateful that you have chosen to give us an opportunity to serve you! Thank you for choosing Mike White Ford!

Employees worked with

ALLAN F.

Post Falls, ID

11/19/2021

Verified Customer

Category: Service

Mike White Ford sets the STANDARD for SERVICE

Quick professional Service.

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/19/2021 02:17 PM

Allan, thank you for the fantastic review! Quick and professional are two of our biggest goals! Thank you for choosing Mike White Ford!

Employees worked with

Verified Customer

Hayden, ID

Ford F250

11/12/2021

Verified Customer

Category: Service

Great

Wonderful service. Prompt and courteous.

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/16/2021 11:19 AM

Anonymous, thank you for the great review! We're so glad that you were pleased with our service team! Thank you for choosing Mike White Ford!

Employees worked with

DONALD G.

Coeur D Alene, ID

11/02/2021

Verified Customer

Category: Service

Service neds

Needs were quickly addressed and completed in less time then estimated.

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/03/2021 03:44 PM

Donald, thank you for the kind review! We're so glad that we were able to take care of your vehicle's needs and get you back on the road even sooner than promised! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

MARK M.

Post Falls, ID

Ford Escape

10/26/2021

Verified Customer

Category: Service

One of my best experiences ever

My vehicle would clunk when I put it in reverse. It didn't always happen but it started the day I bought the car, new in 2017. I'd taken it back to the dealership where I bought it and they sorta blew me off and said it's normal. They told me it had floating brake pads and the clunk was the pads shifting when I put it in reverse. I let it go for awhile but looked online to see that it wasn't an uncommon problem for my vehicle but it was somehow related to the transmission. I finally took it to Mike White Ford, thinking they probably wouldn't be able to duplicate it or fix it. Much to my pleasant surprise, they were able to duplicate it and fix it. The best part...it cost me NOTHING!

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/28/2021 03:16 PM

Mark, we are so glad that we were able to duplicate the issue and take care of it for you! It was our pleasure! We look forward to serving you again in the future!

Employees worked with

ANN D.

Coeur D Alene, ID

Ford Escape

10/22/2021

Verified Customer

Category: Service

Car Repair. Wouldn't start consistently.

Fast, effective service.
Provided car during service period. Feel confident they did the best work at a reasonable cost. Was there for only five minutes for pick-up, which included: turning in service car, paying for service and having my car driven to me from service lot.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/22/2021 02:27 PM

Ann, thank you for the fantastic review. We're so glad that your experience was fast and effective. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Ford Super Duty F-250 SRW

PATRICK K.

Post Falls, ID

10/04/2021

Verified Customer

Category: Service

Excellent Customer Service by Christian

Christian in the Service Dept. is very knowledgeable and always takes his time explaining what was done and/or needs to be done to the vehicle.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/04/2021 03:41 PM

Patrick, thank you for the excellent review! We're so glad that you had such a great experience with Christian! We will be sure to pass along your kind words. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

PAMELA S.

Post Falls, ID

Ford Transit Van

09/28/2021

Verified Customer

Category: Service

Great Service

My transit's egr valve assembly was replaced (difficult job) and now is running fine.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/04/2021 03:17 PM

Pamela, thank you for the great review! We're grateful that you trusted us with a difficult job and that we were able to take care of your concern. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with