CHRISTIAN SMITH

Donald M.

Wichita, KS

2021 Hyundai Tucson

04/08/2021

Verified Customer

Category: Sales

Excellent Sales and Service

We purchased our first Hyundai in 2010 and Hatchet Hyundai West has been servicing it since with care.
Now we purchased a 2021 Tucson to add to our family and couldn’t be any happier with the car buying experience. Thanks out to Jimmy and Kurt.

Recommended

CHRISTIAN S. from Hatchett Hyundai West responded on 04/09/2021 10:16 AM

Thank you for the review, If there is anything you need just let us know.

Employees worked with

AUSTIN HOOD

Charles B.

Wichita, KS

2021 Hyundai Santa Fe

03/18/2021

Verified Customer

Category: Sales

Dedicated sales, finance and service.

I’m on my fourth Hyundai, that alone says a lot about their quality. But it is the people and personnel at Hatchett Hyundai West that keep me coming back from sales and financing to service. I have never had a bad experience at this dealership, they have always been great to work with.
Thank you all at Hatchett Hyundai West for all the great miles. I had my first Hyundai for over (13) years and have been driving them since 2000. Twenty one years and still love your cars and your dealership. Thanks for a job better then well done!!

Recommended

CHRISTIAN S. from Hatchett Hyundai West responded on 03/30/2021 01:09 PM

Thanks Charles for the awesome review... If you need anything let us know.

Employees worked with

Genevieve W.

Strong City, KS

03/16/2021

Verified Customer

Category: Sales

Friendly and knowledgeable staff

Set my appointment when arriving was met by my salesman car was ready he went over all the latest technologies with me test drove it did not feel pressure a very smooth car buying experience

Recommended

CHRISTIAN S. from Hatchett Hyundai West responded on 03/30/2021 01:10 PM

Thanks Genevieve for the awesome review... If you need anything let us know.

Employees worked with

Miranda M.

Goddard, KS

2021 Hyundai Santa Fe

03/13/2021

Verified Customer

Category: Sales

We are very “Tank”ful

We have bought several vehicles from Hatchett and each time was a good experience. But this time it was a homerun! Tank is amazing! We looked at so many vehicles and he dealt with our indecisiveness very well, he went out of his way to get answers that would get us the best deal for what we were trying to accomplish! Tank was no pressure!! We literally spent the day with Tank and it was a good day! We are very happy with our purchase and the customer service Tank provided, he hit it out if the park! I can’t leave out Mr. Bull, we had dealt with him before on a prior purchase and he is great at what he does! Not only does he make emptying your bank account fun, he gives you advice that will help you with not only your purchase but in the long run!! So far we have been Hatchett for lifers, I just hope these two gentlemen are still there when we return to trade, again...

Recommended

CHRISTIAN S. from Hatchett Hyundai West responded on 03/16/2021 11:01 AM

Thank you for the review and Tank is awesome. If there is anything you need please let us know.

Employees worked with

Benjamin N.

Wichita, KS

2021 Hyundai Sonata

03/10/2021

Verified Customer

Category: Sales

Go see Heather on your visit!

Heather has sold me 2 Sonata's now and my first one was right after a wreck. I was lost after my car was totaled and felt scared to be in another car again but Heather explained all the safety features of the Sonata and explained the process from beginning to end. She is amazing with our kids while we are filling out paper work, every time I go in for oil changes she greets me with a smile and remembers me, she is just amazing!

Recommended

CHRISTIAN S. from Hatchett Hyundai West responded on 03/16/2021 11:03 AM

Thank you for the review, you couldn't ask for a better salesperson Heather is Awesome. If there is anything you need please let us know.

Employees worked with

Terry P.

Wichita, KS

03/10/2021

Verified Customer

Category: Sales

Quick and friendly and helpful and knowledgeable

This product has been very good and the service we received was excellent the people are friendly and courteous the atmosphere was very warm and friendly

Recommended

CHRISTIAN S. from Hatchett Hyundai West responded on 03/16/2021 11:03 AM

Thank you for the review. If there is anything you need please let us know.

Employees worked with

MATT A WATSON

Diana C.

Wichita, KS

2021 Hyundai Kona

03/04/2021

Verified Customer

Category: Sales

Exceptional people and product!

I have owned several cars...until I bought my first Hyundai. Now I won’t own anything else because it is, without exception, the best and safest car on the market and the best people work there! I also like that it is made in America!

Recommended

CHRISTIAN S. from Hatchett Hyundai West responded on 03/08/2021 12:34 PM

Thank you for the review. If there is anything you need
please reach out and let us know..

Thanks
Hyundai Hatchett West

Employees worked with

Patrick C.

Wichita, KS

01/20/2021

Verified Customer

Category: Sales

Easy car buying experience

We wanted a low key sales pitch and no pressure when looking for a car and that is what we got when we bought our Hyundai Santa Fe. We also got a fair deal and a lot of information & help from our salesperson John.

Recommended

CHRISTIAN S. from Hatchett Hyundai West responded on 01/21/2021 08:43 AM

Thank you for the review

From all of us at hatchett Hyundai West thank you...

Employees worked with

Debra L.

Wichita, KS

12/22/2020

Verified Customer

Category: Sales

Great service and cars

My Consultant Trevor Beisel was very knowledgeable, thorough, and made me feel very comfortable. First time i had ever bought a new car on my own and this is my second Sante Fe! Love it!

Recommended

CHRISTIAN S. from Hatchett Hyundai West responded on 01/02/2021 12:31 PM

Thank You for the review..

Happy New Years from all of us at Hatchett Hyundai West.

Employees worked with

TREVOR BEISEL

Tamara K.

Wichita, KS

2021 Hyundai Palisade

11/21/2020

Verified Customer

Category: Sales

The people

Great experience a d very easy to complete paperwork.

Recommended

CHRISTIAN S. from Hatchett Hyundai West responded on 11/25/2020 01:58 PM

Thank you for the review and Happy Holidays from all of us at Hatchett Hyundai West

Employees worked with

Richard K.

Pretty Prairie, KS

2021 Hyundai Tucson

11/20/2020

Verified Customer

Category: Sales

R Kollhoff

Very easy to work with and knew exactly where we were at all times. Everyone was very cordial

Recommended

CHRISTIAN S. from Hatchett Hyundai West responded on 11/25/2020 01:58 PM

Thank you for the review and Happy Holidays from all of us at Hatchett Hyundai West.

Employees worked with

MATT A WATSON

Letique D.

Hutchinson, KS

2020 Hyundai Ioniq Hev

09/21/2020

Verified Customer

Category: Sales

Hatchett Hyundai West

Heather Cusick is the best! She always remembers me and my family, and is always so happy to help! No "salesperson pressure" like you find elsewhere. Kurt was helpful, funny, very personable. Absolutely wonderful experience from the whole team! This is not the first car I've purchased from them and will not be my last! Thank you so much!

Recommended

CHRISTIAN S. from Hatchett Hyundai West responded on 10/02/2020 07:10 AM

Thanks agian from all of us at Hatchett Hyundai.

Employees worked with

Verified Customer

Great Bend, KS

2021 Hyundai Palisade

09/13/2020

Verified Customer

Category: Sales

Hands down best experience!!

After 13 years with my old car, I was a little intimidated about going through the process of looking for and purchasing a new car. It was so easy! Loved everything about the car I ordered & my experience was awesome!

Recommended

CHRISTIAN S. from Hatchett Hyundai West responded on 10/02/2020 07:18 AM

Thank you for your business and the review. If there is anything you need please
let us know.

Thanks Again
from Hatchett Hyundai West

Employees worked with

Verified Customer

Maize, KS

2021 Hyundai Palisade

09/02/2020

Verified Customer

Category: Sales

Great buying experience!

This is an extremely efficient, knowledgeable and helpful dealership. The sales and finance team are top notch.

Recommended

CHRISTIAN S. from Hatchett Hyundai West responded on 10/02/2020 07:23 AM

Halie,

Thank you for your business and the review. If there is anything you need please
let us know.

Thanks Again
from Hatchett Hyundai West

Employees worked with

Deangela T.

Burrton, KS

2020 Hyundai Elantra

08/22/2020

Verified Customer

Category: Sales

awesome experience

Matt was great and walked me through the process with respect, professionalism, and a great attitude. He was very knowledgeable and attentive.

Recommended

CHRISTIAN S. from Hatchett Hyundai West responded on 10/02/2020 07:27 AM

Deangela,

Thank you for your business and the review. If there is anything you need please
let us know.

Thanks Again
from Hatchett Hyundai West

Employees worked with

MATT A WATSON

Verified Customer

Wichita, KS

2021 Hyundai Elantra

03/08/2021

Verified Customer

Category: Sales

Nearby, had a Hyundai before, saw TV ads

Representatives very pleasant. Answered my questions. Explained everything so I could understand. Bryant very good and I cannot remember person who helped with paperwork, but it was Mr. Bull. I am enjoying my new car.

Recommended

CHRISTIAN S. from Hatchett Hyundai West responded on 03/08/2021 12:32 PM

Thank you for the review.

Employees worked with

Lawrence V.

Hutchinson, KS

12/18/2020

Verified Customer

Category: Sales

Sales person John Olson

Good service and attn

Recommended

CHRISTIAN S. from Hatchett Hyundai West responded on 12/18/2020 08:57 AM

Thank you for the review, I will get with John and work with him
on what he did wrong.

Happy Holidays from all of us at Hatchett Hyundai West

Employees worked with

Carl B.

Wichita, KS

2022 Hyundai Sonata

ReScore Review™

02/04/2022

Verified Customer

Category: Sales

Negotiations on trade in was difficult

Finance no issues. Knowledgeable. Competent. Zero issues with our salesman. Adrian kept me informed constantly on the availability of my car being built. Took a Sonata for a test drive. Explained features. Set my car up electronically. We felt he was on our side on final price negotiations. Lack of honesty and respect was from personnel setting trade in value.

Original Review

02/04/2022

Category: Sales

Got taken on trade in by dealership

Offered $ 7540 for trade in by used car manager. Settled for $ 9000. Felt was 500 to $ 1000 low, was right. Put car on their used car lot for $ 13,995. This was our sixth new car purchased at this dealership. Never again.

CHRISTIAN S. from Hatchett Hyundai West responded on 02/04/2022 11:30 AM

Talked with Adrain about this. Sorry we let you down and if there is anything I can do
to help please let me or Adrain know.

Hatchett Hyundai West.

CHRISTIAN S. from Hatchett Hyundai West responded on 02/04/2022 12:53 PM

Thank you so much from Adrain and the New Car Deptment. If there is anything
you need please let Adrain or us know.

Thank you
Hatchett Hyundai West New Car Deptment..

Employees worked with

ADRIAN D BOYDSTON

Michael M.

Wichita, KS

2021 Hyundai Santa Fe

05/06/2021

Verified Customer

Category: Sales

Deceptive advertising and dishonesty

Lied to me regarding my trade in value, costing me over $7000. Their representation of offering up to $1000 over Kelley Blue Book Value proved false. They made up a story of how the banks would not take a contract for my 2016 F150 with only a little over 20,000 miles on it, at the average trade value. Yet a few days later, they are listing my truck for sale at Maximum Trade Value, as "Value Priced"!

Not Recommended

Employees worked with