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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / DANNY PEREZ TORRES
DT

DANNY PEREZ TORRES

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(577 reviews)
81

Reviews of DANNY PEREZ TORRES

BO
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Barbara O.
St. Augustine, FL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
verified customerVerified Customer
10
Category: Service
Issue resolved
The service advisor listened and understood my issue. As of now it has been resolved.
Employees worked with
DT
DANNY PEREZ TORRES
JB
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Janice B.
Saint Augustine, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Always great service
Car is always done quickly and complete. Talk to me before preforming extra service. Have brought all 5 of y Hyundais, with no problems.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/20/2021 06:24 AM

 Thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
BO
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Barbara O.
St. Augustine, FL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
verified customerVerified Customer
10
Category: Service
Issue resolved
The service advisor listened and understood my issue. As of now it has been resolved.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/14/2021
Service Type: Maintenance
0
Category: Service
Poor service
I did not expect that my request when I made the appointment was going to be ignored.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/15/2021 08:20 AM

 Thank you for taking the time to share your service experience with us and our sincere apologies for the uncharacteristic level of service you received. I appreciate you bringing this to our attention so we may correct this with our Scheduling services.  We will be following up with you as we are committed to exceeding your expectations. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
MG
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Margaret G.
St. Augustine, FL
2020 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
excellent
Very efficient
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/03/2021 10:12 AM

 We sincerely appreciate you taking the time to share your service experience and the 5 star rating with us. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
Verified Customer
Saint Augustine, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
helped me tremendously
danny perez is phenomenal at his job. he gave me the best service ive experienced there
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/30/2021 02:18 PM

 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
SH
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Stacey H.
Saint Johns, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent Service and Team
I don't have anything negative to say about Hyundai of St. Augustine. Any time I bring my car in they do a thorough job and trying to find out what is wrong, they even went on a ride just to make sure the understand the problem. I am well pleased with the service and will continue bringing my vehicle here.
CHERYL B. from Hyundai of St. Augustine responded on 08/24/2021 05:38 AM

 We thank you for taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe while exceeding your expectations.

 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
DT
DANNY PEREZ TORRES
DG
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Dennis G.
Palm Coast, FL
2019 Hyundai Santa Fe Xl
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/17/2021
verified customerVerified Customer
5
Category: Service
Received an apology for the lackluster handling of the original appointment.
Received a nice call apologizing for the lackluster handling of the original appointment. Although after the fact it was very much appreciated.
Employees worked with
DT
DANNY PEREZ TORRES
Verified Customer
Saint Augustine, FL
2020 Hyundai Kona
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/14/2021
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
It took to long for an oil change
It was too long
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/17/2021 06:26 AM

 Thank you for taking the time to share your service experience with us and for bringing this to our attention. Our sincere apologies for any inconvenience this has caused. Danny, our service consultant will be following up with you shortly. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
DG
gravatar
Dennis G.
Palm Coast, FL
2019 Hyundai Santa Fe Xl
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/17/2021
verified customerVerified Customer
5
Category: Service
Received an apology for the lackluster handling of the original appointment.
Received a nice call apologizing for the lackluster handling of the original appointment. Although after the fact it was very much appreciated.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/12/2021
Service Type: Repair
2
Category: Service
Very Poorly Handled
Poor planning which led to the need for a second visit. Commitments made and not kept. Items due but not notified till during the appt. Zero help or interaction during the entire 4 hour process, despite it being scheduled for a half hour effort, except for check in and payment.
CHERYL B. from Hyundai of St. Augustine responded on 08/13/2021 10:11 AM

Thank you for bring this issue to our attention. 
I do appologize for the issues that you had I will be having Danny your Advisor follow up with you.

Sincerely 

Cheryl Buck

Employees worked with
DT
DANNY PEREZ TORRES
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