Business Solutions

DT

DANNY PEREZ TORRES

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(577 reviews)
81
Send a Message to DANNY PEREZ

Verified Customer
Orlando, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/08/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Oil change
I was greeted by friendly and knowledgeable staff which were upfront about waiting for my oil change. I double checked my oil after leaving and it was at the correct level. They also gave my vehicle a quick vacuum which I appreciate. I turned down the car wash, however I really appreciate them asking in advance instead of washing it without telling me. Make an appointment and you should have a great experience. I’d love to make this my primary dealership for all of my service but it’s almost 2 hours away from me.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/11/2022

 We appreciate you taking the time to share your feedback and kind words with us. Our service team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

RC
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Ruth C.
Ponte Vedra, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good job
Good job
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/07/2022

 Thank you for taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe and exceeding your expectations.
 We are pleased to announce we are building a brand new facility to better serve our valued guests.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

VB
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Vicki B.
St. Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
I have been a customer for ten years …always had a great & positive experience
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/03/2022

 We sincerely appreciate you taking the time to share your service experience with us and your kind words. Our service team is committed to exceeding your expectations.


Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

DW
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Donald W.
St. Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Everything about the service experience was just perfect...
Your employees work ethic and knowledge were excellent
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/02/2022

 We greatly appreciate you taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe and exceeding your expectations.

 We are pleased to announce we are building a brand new facility to better serve our valued guests.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

JS
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John S.
Palm Coast, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service department
Always had a good experience the service department thanks to Danny Perez
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/18/2022

We sincerely appreciate you taking the time to share your service experience with us and you kind words. Danny and our service team are committed to providing a 5 star experience.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

CL
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Carol L.
St. Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Carol & Peter Lomaglio
Been dealing with St Augustine Hyundai since we moved to S A in 2015. Have purchased 2 vehicles in that time frame and have used their service dept. every time. Can't beat them, very happy with the autos and the service dept. Peter L.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/14/2022

 We greatly appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. Danny and our service team are committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

Verified Customer
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
excellent
excellent
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/07/2022

 Thank you for taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

Verified Customer
Palm Coast, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
First Service
Very happy with the check in, the short wait for the service, and of course the car wash. Exceptional communication
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/21/2021

 We appreciate you taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe and exceeding your expectations.

 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

Verified Customer
St. Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Recall and service visit
A positive experience
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/14/2021

 We appreciate you taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe and exceeding your expectations.
 
 Happy Holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Saint Johns, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good and friendly service
Happy with service and friendly atmosphere.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/03/2021

 We sincerely appreciate you taking the time to share your service experience with us and your kind words. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

JC
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James C.
Bunnell, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Awesome
Good service and excellent staff
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/11/2021

We thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

Verified Customer
Saint Augustine, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2021
verified customer Verified Customer
8
Category: Service
Thank you joe king
Joe was in touch with me promptly, and assured me that the situation with my last experience was being handled internally. He advised me that they are working to provide exceptional customer and that my next experience would exceed my expectations.
Employees worked with

Verified Customer
Saint Augustine, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2021
verified customer Verified Customer
8
Category: Service
Thank you joe king
Joe was in touch with me promptly, and assured me that the situation with my last experience was being handled internally. He advised me that they are working to provide exceptional customer and that my next experience would exceed my expectations.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/06/2021
Service Type: Maintenance
0
Category: Service
Terrible customer service
The service team members made me feel extremely disrespected and Their customer service was unacceptable
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/06/2021

 Thank you for taking the time to share your experience with us and our deepest apologies on the uncharacteristic level of service you received. We greatly appreciate your candid feedback as it assists us in improving our customer service. Danny will be following up with you as we are committed to exceeding your expectations and would love to know more details. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/06/2021

 Thank you for taking the time to speak with me today and for bringing this to my attention. We value and your time and your feedback is so vital in helping us with our processes. I hope we may regain your confidence in us. Please don't hesitate to contact me personally if I may ever be of assistance.

Sincerely,
Joe King
Joeking@Hyundaiofstaugustine.org 

Employees worked with

BO
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Barbara O.
St. Augustine, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
verified customer Verified Customer
10
Category: Service
Issue resolved
The service advisor listened and understood my issue. As of now it has been resolved.
Employees worked with

JB
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Janice B.
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always great service
Car is always done quickly and complete. Talk to me before preforming extra service. Have brought all 5 of y Hyundais, with no problems.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/20/2021

 Thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

BO
gravatar
Barbara O.
St. Augustine, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
verified customer Verified Customer
10
Category: Service
Issue resolved
The service advisor listened and understood my issue. As of now it has been resolved.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/14/2021
Service Type: Maintenance
0
Category: Service
Poor service
I did not expect that my request when I made the appointment was going to be ignored.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/15/2021

 Thank you for taking the time to share your service experience with us and our sincere apologies for the uncharacteristic level of service you received. I appreciate you bringing this to our attention so we may correct this with our Scheduling services.  We will be following up with you as we are committed to exceeding your expectations. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

MG
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Margaret G.
St. Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
excellent
Very efficient
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/03/2021

 We sincerely appreciate you taking the time to share your service experience and the 5 star rating with us. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

Verified Customer
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
helped me tremendously
danny perez is phenomenal at his job. he gave me the best service ive experienced there
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/30/2021

 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

SH
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Stacey H.
Saint Johns, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service and Team
I don't have anything negative to say about Hyundai of St. Augustine. Any time I bring my car in they do a thorough job and trying to find out what is wrong, they even went on a ride just to make sure the understand the problem. I am well pleased with the service and will continue bringing my vehicle here.
CHERYL B. from Hyundai of St. Augustine responded on 08/24/2021

 We thank you for taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe while exceeding your expectations.

 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

DG
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Dennis G.
Palm Coast, FL
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/17/2021
verified customer Verified Customer
5
Category: Service
Received an apology for the lackluster handling of the original appointment.
Received a nice call apologizing for the lackluster handling of the original appointment. Although after the fact it was very much appreciated.
Employees worked with
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