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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / KEITH MONDELLO
KM

KEITH MONDELLO

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(246 reviews)
60

Reviews of KEITH MONDELLO

EH
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Erin H.
St. Augustine, FL
2012 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2022
verified customer Verified Customer
10
Category: Service
They made it right!
I had a recall and a couple other issues with my car, and Hyundai was very professional with the way they handled it!
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
EH
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Erin H.
St. Augustine, FL
2012 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2022
verified customer Verified Customer
10
Category: Service
They made it right!
I had a recall and a couple other issues with my car, and Hyundai was very professional with the way they handled it!
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/05/2022
Service Type: Repair
2
Category: Service
A whole mess of issues
My engine gave out on 16 due to a recall I was unaware of in late September. Got my car to the dealership, 7 months later the engine had finally been replaced only to find that there are now also a slew of other problems with the car. My car was fully serviced 2 months prior to the engine incident, and now my ABS is out and my battery is dead. Both of these were non existent issues prior to my car sitting on the lot at Hyundai for 7 months. Now I’m out another 3k in repairs for stuff that has happened either due to the engine issue or while in Hyundai’s care. They pretty much said I pay up for the repairs or have it towed elsewhere.
CHERYL B. from Hyundai of St. Augustine responded on 04/05/2022 12:31 PM

Thank you for taking the time to share your experience with us. Our sincere apologies for any inconvenience this may have caused you.  Tunde your Service Advisor will be reaching out to you in regards to the issue you had.

Sincerely,

Cheryl B.

Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
WT
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William T.
St. Augustine, FL
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
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JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/24/2022 06:17 AM

 We greatly appreciate you taking the time to share your service experience and the 5 star rating with us. Our service team is committed to keeping you safe and exceeding your expectations.


Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
JS
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John S.
Palm Coast, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service department
Always had a good experience the service department thanks to Danny Perez
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/18/2022 05:51 AM

We sincerely appreciate you taking the time to share your service experience with us and you kind words. Danny and our service team are committed to providing a 5 star experience.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
KM
KEITH MONDELLO
MH
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Melissa H.
Palm Coast, FL
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/22/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Never AGAIN
My car was there for 4 months. During this time I was not communicated with at all. I did reach out to the service manager several times about this communication issues. I took the initiative to call and leave voicemails and I would say 50% of the time I got a phone call back. I had to let them know when the loaner car‘s registration was expiring and then I also need an oil change. I never once was given a correct timeframe or even an update with my car unless I called for it. I was in a loaner vehicle for several months that they sold while I was driving it and try to exchange it for a much smaller vehicle knowing I had a family And we literally would not fit in a vehicle. After my car was there for several months they tried to force me into buying a battery when I told him I recently replaced the battery they told me that I could buy a battery or I could come there and they would jumpstart my car so I could take it somewhere else to purchase a battery. The service advisor also told me that I had purchased that battery at AutoZone in July 2019. I called AutoZone to check for myself and they had no record of me purchasing the battery there, neither advanced auto parts or O’Reillys which are all the shops local to me . When I asked how he knew where I bought the battery and what my warranty was I never got an answer. When I asked to speak with a manager they called to tell me my battery was OK after being put on a trickle charge all day. The service manager did replace it after I lost my patience with the situation. I also sent an email to the general manager and never even received a response. I had to leave work at least twice to go up there 45minutes from where I live so that I was able to get some type of answer or solution. Hyundai should be ashamed. The lost wages, gas, undue stress, and monumental inconvenience was so unprofessional and unfair.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/23/2021 11:26 AM

 Thank you for sharing your service experience with us. My sincere apologies for the inconvenience this has caused and we appreciate you bringing this to my attention. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
TM
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Tina M.
Palm Coast, FL
2021 Hyundai Elantra Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
I have been dealing with Hundai in St Augustine since 2014 when I purchased my first Hundai. Was treated wonderfully then and subsequently purchased a new Hundai in 2021 and and got the same Royal treatment. They have your back no matter what your needs are.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/06/2021 06:24 AM

Congratulations on your new Elantra!

 Thank you for taking the time to share your experiences with us and your kind words. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
Verified Customer
Palm Coast, FL
2010 Hyundai Elantra Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Na
Everything ok
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/25/2021 12:07 PM

  Thank you for sharing your service experience with us and the 5 star  rating. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
CL
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Christopher L.
Palm Coast, FL
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great product, service and sales
Most of all they are trustworthy. Service is always prompt and thorough. NO BS sales is great.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/07/2021 12:35 PM

 We sincerely appreciate you taking the time to share our experiences with us and your kind words. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
KM
KEITH MONDELLO
EA
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Elisa A.
Palm Coast, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly and efficient.
The service was friendly and efficient. My car was handled with care in a sufficient manner.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/06/2021 01:55 PM

 Thank you for sharing your service experience with us and the 5 star rating. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
JS
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Jennifer S.
Palm Coast, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer service is 10/10
The customer service is amazing
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/16/2021 10:52 AM

 We thank you for taking the time to share your service experience with us and kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
Verified Customer
St. Augustine, FL
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Friendly staff, repair work was excellent.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/04/2021 06:19 AM

We thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to keeping you safe while exceeding your expectations.
 Happy New year.

 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
KM
KEITH MONDELLO
JD
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Jacob D.
Jacksonville, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Excellent service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/21/2020 05:30 AM

 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
DB
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Detria B.
Jacksonville, FL
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2020
verified customer Verified Customer
Category: Service
Compassion
Tunde is the lead for my service team. She and her team have worked very hard to fix an existing problem with my brand new vehicle, including calling me every other day to offer any help commuting back and forth to the dealership. Her thoughtfullness and dedication to her job should not go unnoticed.
Recommended
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
DB
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Detria B.
Jacksonville, FL
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2020
verified customer Verified Customer
Category: Service
Compassion
Tunde is the lead for my service team. She and her team have worked very hard to fix an existing problem with my brand new vehicle, including calling me every other day to offer any help commuting back and forth to the dealership. Her thoughtfullness and dedication to her job should not go unnoticed.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/16/2020
Service Type: Repair
Category: Service
Problem Solver
Tunde is the lead in my service team. She has gone above and beyond in assisting me with getting an pre-existing problem on my brand new vehicle fixed. She actually takes my feedback and concerns and creates a plan around that. Her diligence is truly appreciated.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/17/2020 06:09 AM

 Thank you for sharing your service experience with us and our deepest apologies for any inconvenience this has caused. Tunde, your service consultant will be following you shortly to get this corrected. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
KH
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Kelly H.
Palm Coast, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Always exceptional service
From the moment you pull in with your car for service you are greeted by friendly & helpful staff. My mechanic always seems to find the issue that I am hearing or dealing with so I don't leave feeling like it's been unresolved. Dave the courtesy driver is just wonderful! And then you get to end experience with get another friendly encounter with the cashier. Tundy is my service advisor but every one of them are outstanding and and they're ready to help.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/26/2020 06:03 AM

 Thank you for taking the time to share your service experiences with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
JT
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John T.
Palm Coast, FL
2018 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellence
Very professional staff, waiting area clean and accommodating. Service is exceptional and always has met my needs.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/28/2020 09:34 AM

 Thank you for taking the time to share your service experience with us and your kind words. We are committed to keeping you safe while exceeding your expectations.

 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
Verified Customer
San Mateo, FL
2013 Hyundai Accent
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
.
.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/09/2020 12:19 PM

 We thank you for taking the time to share your service experience with us. Our sincere apologies for the uncharacteristic level of service you received. We have just implemented our contactless service communication through texting as a safety precaution for our guests and team. Tunde, your service consultant will be following up with you. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
Verified Customer
Palm Coast, FL
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly fast service
Needed my ac fixed in a pinch. Also had another issue needing fixed. Gave me a quick and reasonable quote and fixed it 2 days later! Thanks again. Rogers customer service was top notch!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/29/2020 06:28 AM

 We thank you for taking the time to share your service experience with us and your kind words. Roger and our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
BW
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Boyd W.
St. Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great service
Right on time to take our car back to do the oil and oil filter change. Everything was done in an hour. The staff are always so pleasant and helpful.
Bought our car here 5 years ago and have had the service done here every time since purchase. Thank you so much!!!
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/09/2020 01:51 PM

 We greatly appreciate you taking the time to share your kind words with us and continued loyalty to Hyundai of St Augustine. Our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
KM
KEITH MONDELLO
PG
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Patricia G.
Saint Augustine, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awesome!
Love, love, love this dealership! The service department is amazing...especially Tunde!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/23/2020 02:27 PM

 We greatly appreciate you taking the time to share your service experiences and kind words with us. Tunde enjoys hearing how she is doing. Our service team is committed to keeping you safe and exceeding your experience. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
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