Business Solutions

TO

TUNDE O'CONNOR

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(687 reviews)
78
Send a Message to TUNDE

EH
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Erin H.
St. Augustine, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2022
verified customer Verified Customer
10
Category: Service
They made it right!
I had a recall and a couple other issues with my car, and Hyundai was very professional with the way they handled it!

EH
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Erin H.
St. Augustine, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2022
verified customer Verified Customer
10
Category: Service
They made it right!
I had a recall and a couple other issues with my car, and Hyundai was very professional with the way they handled it!

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/05/2022
Service Type: Repair
2
Category: Service
A whole mess of issues
My engine gave out on 16 due to a recall I was unaware of in late September. Got my car to the dealership, 7 months later the engine had finally been replaced only to find that there are now also a slew of other problems with the car. My car was fully serviced 2 months prior to the engine incident, and now my ABS is out and my battery is dead. Both of these were non existent issues prior to my car sitting on the lot at Hyundai for 7 months. Now I’m out another 3k in repairs for stuff that has happened either due to the engine issue or while in Hyundai’s care. They pretty much said I pay up for the repairs or have it towed elsewhere.
CHERYL B. from Hyundai of St. Augustine responded on 04/05/2022

Thank you for taking the time to share your experience with us. Our sincere apologies for any inconvenience this may have caused you.  Tunde your Service Advisor will be reaching out to you in regards to the issue you had.

Sincerely,

Cheryl B.


KD
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Kenneth D.
Palm Coast, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Professional Service Team
All members of the Service Department were very kind and very professional. I would not take my car to any other place for servicing. While waiting, they kept me informed of the time line as to what was being performed on my car.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/31/2022

 We greatly appreciate you taking the time to share your service experience and kind words with us. Our service team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

Verified Customer
Green Cove Springs, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very professional staff
My Sonata is 5 years old and I'm still returning to this Service Department because (i) the staff is professional, Tunde, is very knowledgeable and explains fully what needs to be done; (2) the service technicians are capable, I have never had to return for work to be corrected....and last but not least, the men who wash the car..ooh..I get compliments every time about how clean and sparkling my car looksl
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/28/2022

 We sincerely appreciate you taking the time to share your service experience and kind words with us. Our service team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

AF
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Angela F.
St. Augustine, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
verified customer Verified Customer
10
Category: Service
Great service
Tunde took care of all our needs and she is very professional. Overall we had a great experience with our service!

AF
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Angela F.
St. Augustine, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
verified customer Verified Customer
10
Category: Service
Great service
Tunde took care of all our needs and she is very professional. Overall we had a great experience with our service!

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/23/2022
Service Type: Maintenance
0
Category: Service
First service
They don’t care about the customers car they scratch the top of my hood at my very first service and I’m very pissed about it
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/24/2022

 Thank you for sharing your service experience with us and our deepest apologies for any inconvenience this may have caused. We stand behind our work 100% and your consultant, Tunde has made a reservation to have this corrected. We take tremendous pride in exceeding our guest's expectations and will make sure we get this corrected for you.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

LV
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Laurel V.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service was exceptional as always.
We live in Jacksonville, it's worth the trip. I have always had positive experiences with Hyundai of St. Augustine. Hyundai customer for life.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/15/2022

Thank you for taking the time to share your service experience with us and the 5 star rating also for traveling from Jacksonville we realy apprectiate you being a Hyundai customer for life. . Our service team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

DM
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Diane M.
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great people ,
The service is great. friendly people, they go above and beyond to make sure your comfortable.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/10/2022

We greatly appreciate you taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

MG
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Mark G.
St. Augustine, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/08/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
The Hyundai service was very good
The service was very good. Staff were very friendly people. Very helpful staff.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/09/2022

 We thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Don't have to ask for the best expect the best.
The cars today are far more advanced then when I first started in the 50s driving. Those were simple and easy to maintain yourself. Today it takes a qualified, knowledgeable individual who can check all the key elements and explain them to you in easy to understand terms. "Hyundai Tech's do that".
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/18/2022

Thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

AW
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Aileen W.
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service
I’ve been with Hyundai St Augustine since 2005: 1996 Elantra wagon, 2019 Elantra Touring, 2018 Kona. In all cases, service has been excellent.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/07/2022

 We greatly appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. We are committed to keeping you safe and exceeding your expectations.


Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

CG
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Carmen G.
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service at St Augustine Hyundai
This is our fourth Hyundai from St Augustine. Their service has been great, otherwise we wouldn't have been repeat customers. Their Advisors are very knowledgeable and helpful in explaining what has to be done. Their scheduling is such that there is a minimum wait time to see an Advisor and the estimated wait time is fairly accurate. We have been very satisfied and happy with their service.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/27/2022

 We sincerely appreciate you taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe and exceeding your expectations.
 
 We are pleased to announce we are building a brand new facility to better serve our valued guests.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

WT
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William T.
St. Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
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JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/24/2022

 We greatly appreciate you taking the time to share your service experience and the 5 star rating with us. Our service team is committed to keeping you safe and exceeding your expectations.


Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

CO
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Candice O.
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Wonderful, wonderful Service all around
I leased a Kona at St Augustine Hyundai and that experience was amazing. Easiest car purchase I ever made. Everyone was so helpful and bent over backward to assist.

First service and that experience was amazing also. I have never experienced such friendly and helpful staff. The service was quick and thorough. They brought me home and then picked me up again.

Go to St Augustine Hyundai if you truly want a great experience all around.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/21/2022

 We greatly appreciate you taking the time to share your experiences with us and your kind words. We are committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

GJ
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George J.
Ormond Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Maintenance at St. Augustine Hyundai
I continue to bring my 2015 Sonata back to St. Augustine for service even though I live in Ormond Beach because I am comfortable with quality and professional handling of my car. Trust is a big deal in today's world.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/14/2022

Thank you for taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe and exceeding your expectations.
 We are pleased to announce that we are building a brand new facility to better serve our valued guests


Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
St. Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional service
Love my little Kona, recommend this vehicle. Not to big not too small just right and the service has been great.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/14/2022

 We thank you for taking the time to share your service visit and your kind words. Our service team is committed to providing a safe environment and 5 star experience.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

KB
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Kurt B.
Bunnell, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Professionally run service department.
After having my Santa Fe serviced here for a year I have developed a confidence that everyone there genuinely cares about doing a good job. I trust my vehicle to St Augustine Hyundai.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/04/2022

 We greatly appreciate you taking the time to share your service experience and kind words with us. Our service team is committed to keeping you safe and exceeding your expectations.
 
 Happy New year.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

Verified Customer
Palm Coast, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service
Receptionist and Service personnel very attentive and professional. Will definitely be using this location in the future!
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/03/2022

 We greatly appreciate you taking the time to share your service experience with us and your kind words. Tunde and our service team are committed to keeping you safe and exceeding your expectations.

Happy New year!



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

Verified Customer
Palm Coast, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
verified customer Verified Customer
10
Category: Service
Great service
My 2019 Hyundai Elantra was serviced recently @ Hyundai, St. Augustine and I was extremely happy with the great service provided. Not only did the service dept. provide the requested diagnostics, but also a recent recall during my appt. I left feeling confident in the reliability of my auto..................
Employees worked with

PM
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Patricia M.
Palm Coast, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
verified customer Verified Customer
10
Category: Service
Took care of a recall on my car.
I came in to get my gas rebate and was told about the recall. My car was taken care of and I got a car wash. was out in 45 mins.
Employees worked with
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