Business Solutions
SureCritic / Hyundai Dealer / Hyundai of St. Augustine / DANNY PEREZ TORRES
DT

DANNY PEREZ TORRES

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(577 reviews)
81

Reviews of DANNY PEREZ TORRES

Verified Customer
Saint Augustine, FL
2020 Hyundai Kona
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/14/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
It took to long for an oil change
It was too long
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/17/2021 06:26 AM

 Thank you for taking the time to share your service experience with us and for bringing this to our attention. Our sincere apologies for any inconvenience this has caused. Danny, our service consultant will be following up with you shortly. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
DG
gravatar
Dennis G.
Palm Coast, FL
2019 Hyundai Santa Fe Xl
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/17/2021
verified customer Verified Customer
5
Category: Service
Received an apology for the lackluster handling of the original appointment.
Received a nice call apologizing for the lackluster handling of the original appointment. Although after the fact it was very much appreciated.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/12/2021
Service Type: Repair
2
Category: Service
Very Poorly Handled
Poor planning which led to the need for a second visit. Commitments made and not kept. Items due but not notified till during the appt. Zero help or interaction during the entire 4 hour process, despite it being scheduled for a half hour effort, except for check in and payment.
CHERYL B. from Hyundai of St. Augustine responded on 08/13/2021 10:11 AM

Thank you for bring this issue to our attention. 
I do appologize for the issues that you had I will be having Danny your Advisor follow up with you.

Sincerely 

Cheryl Buck

Employees worked with
DT
DANNY PEREZ TORRES
TL
gravatar
Terje L.
Saint Augustine, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Prompt service
Helpful staff
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/02/2021 01:24 PM

 We thank you for taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
DC
gravatar
Domingo C.
Elkton, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
Took my 2017 Tuscon in for an oil change. The service noticed that my battery had low voltage and it was still in warranty. They put installed the new battery at no charge. They also washed and vacuumed my vehicle before returning back to me.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/02/2021 12:38 PM

 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
JM
gravatar
James M.
Palm Coast, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
My Santa Fe service
First, it is close to where I live. I like the service website a lot. It is very easy to schedule your service. They took my vehicle in right on schedule and did the oil change and other required maintenance in a short period of time. All personal were very friendly.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/26/2021 07:08 AM

We sincerely appreciate you taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
MB
MARK BOSWELL
PP
gravatar
Pauline P.
St. Augustine, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Representative
I appreciate the friendly and professional manner of my service representative, Danny Perez. He explains what services my vehicle needs and the time needed to perform service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/26/2021 07:07 AM

We sincerely appreciate you taking the time to share your service experience with us and your kind words. Danny and our  service team are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
GW
gravatar
George W.
Palm Coast, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Service department always takes care of customers. They go out of their way to make sure that the customer is satisfied.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/23/2021 07:11 AM

 Thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
RM
gravatar
Ramon M.
St. Augustine, FL
2017 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Redemption
I scheduled a parts recall service appointment and they didn't have the part available. They did find the part the next available day and called me in and squeezed me in and changed the part. They also filled up my gas tank for my inconvenience. Definitely made me happy because they went out of their way to fix the situation.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/13/2021 08:46 AM

 Thank you for taking the time to share your service experience with us. We are committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
Verified Customer
Saint Augustine, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
oil change
.....
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/09/2021 08:58 AM

 Thank you for sharing your service experience with us and the 5 star rating. Our service team is committed to keeping you safe while exceeding your expectations. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
CL
gravatar
Christopher L.
Palm Coast, FL
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great product, service and sales
Most of all they are trustworthy. Service is always prompt and thorough. NO BS sales is great.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/07/2021 12:35 PM

 We sincerely appreciate you taking the time to share our experiences with us and your kind words. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
KM
KEITH MONDELLO
SM
gravatar
Sally M.
St. Augustine, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Efficient, close proximity to my home,
Friendly personnel, quick service, comfortable waiting area, but a bit pricey on tire rotation charge.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/02/2021 06:45 AM

 We sincerely appreciate you taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
PW
gravatar
Patricia W.
St. Augustine, FL
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2021
verified customer Verified Customer
Category: Service
Great service
They really do everything to make their customers happy.
Recommended
Employees worked with
DT
DANNY PEREZ TORRES
MB
MARK BOSWELL
PW
gravatar
Patricia W.
St. Augustine, FL
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2021
verified customer Verified Customer
Category: Service
Great service
They really do everything to make their customers happy.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2021
Service Type: Repair
Category: Service
Customer care
The really do everything they can to make their customers happy.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 06/25/2021 05:26 AM

Thank you for your feed back we greatly appreciate the kind words. 
Danny your Service Advisor will be reaching out to you today.

Thank you for helping us be #1 in Customer Service 

Sincerely,

Service Team at Hyundai of St. Augustine

Employees worked with
DT
DANNY PEREZ TORRES
MB
MARK BOSWELL
ES
gravatar
Eleanor S.
St. Augustine, FL
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
EVERYTHINGI NEEDED TO BE DONE WAS TO MY SATISFACTION.
THE ONLY COMPLAINT IS THE LONG TIME IT USUALLY TAKES TO GET MY CAR DONE. I SAT IN THE WAITING ROOM FOR OVER 2 HOURS.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/11/2021 07:51 AM

 We thank you for taking the time to share your service experience with us and your feedback. Our apologies if the additional time needed to complete the software updates on your vehicle was not explained before hand. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
GB
gravatar
Gary B.
Saint Augustine, FL
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Antifreeze leak
Outstanding service and repair. Didn’t have an appointment, but they got me right in, found and corrected the problem. I was in & out in 1.5 hrs. Couldn’t be more pleased. Thank you.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/10/2021 01:06 PM

 We thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
Verified Customer
St. Augustine, FL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/09/2021
verified customer Verified Customer
Category: Service
Resolved issue
There was an issue with my vehicle and Danny went above and beyond to get the issue resolved. I'm one Happy customer.
Recommended
Employees worked with
DT
DANNY PEREZ TORRES
CI
gravatar
Catherine I.
Palm Coast, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Danny in the maintenance dept.
This man always goes the extra mile with overseeing that your car is properly serviced..
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/09/2021 07:36 AM

Thank you for taking the time to share your service experience with us. Danny and our service team are committed to keeping you safe while exceeding your expectations. Our apologies for the extra time needed to complete all of your services needed.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
Verified Customer
St. Augustine, FL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/09/2021
verified customer Verified Customer
Category: Service
Resolved issue
There was an issue with my vehicle and Danny went above and beyond to get the issue resolved. I'm one Happy customer.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/04/2021
Service Type: Maintenance
Category: Service
Broke shatk fin on car and didnt say anything.
The shark fin was broken when my car was returned. I'm guessing from the car wash after the service. No one said anything and when I left. A short way from the dealership it fell off my car and got ran over. Immediately went back to let them know what happened. I was told they will see what they can do. This was Wednesday I'm giving them til Monday to call me back.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/04/2021 03:44 PM

 Our sincere apologies for your shark fin falling off. Danny, your service consultant will be following up with on Monday to get this corrected. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/09/2021 05:48 AM

 Thank you for speaking with Danny and allowing us to make this right. Once again our sincere apologies as we have no idea how this happened.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
VF
gravatar
Vincent F.
St. Augustine, FL
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent, As Always!
I always know what to expect when I arrive at St. Augustine Hyundai’s Service Center - excellence! My Service Tech Danny is great, and takes the time to be sure I explain any issues the car may be having, and that I understand what will need to be done to diagnose and repair the issues I present. Always a great visit here!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/29/2021 11:47 AM

Thank you for taking the time to share your service experiences with us and your kind words. Danny and our service team are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
JC
gravatar
Jack C.
St. Augustine, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good people
Good people and great work. My car always come back cleaner and totally repaired.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/24/2021 12:28 PM

 We greatly appreciate you taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.