Business Solutions
SureCritic / Hyundai Dealer / College Park Hyundai / DONNELL BROWN
avatar

DONNELL BROWN

SERVICE CONSULTANT
College Park Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(303 reviews)
72

Reviews of DONNELL BROWN

Verified Customer
Columbia, MD
2021 Hyundai Palisade
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/30/2021
Service Type: Maintenance
verified customer Verified Customer
5
Category: Service
just "ok"
need better communication with client, better waiting area, the express oil change took 2-3 hours.
BRANDON C H. from College Park Hyundai responded on 08/30/2021 04:50 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
CS
gravatar
Chandra S.
Greenbelt, MD
2020 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Awesome service awesome people
Always good a service
BRANDON C H. from College Park Hyundai responded on 08/24/2021 06:26 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
JD
gravatar
Jannifer D.
Silver Spring, MD
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
good service all around
i always get good service at college park hyundai they know what needs to be done ,and always keep me updated on what may soon need attention.
BRANDON C H. from College Park Hyundai responded on 08/23/2021 01:34 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
RV
gravatar
Rebeca V.
Silver Spring, MD
2020 Hyundai Kona
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/21/2021
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
Not satisfactory at all
I to check the brakes that have been making a squeaking noise and they couldn’t find anything and technicians didn’t hear it. However, the brakes continue to make a squeaking noise and this is for a 2020 model that hardly has 12k Miles on it and has not be driven that much. It makes me wonder if is something that has to do with a factory defect and if that is the case, it should be fixed under the manufacturer warranty. Also mentioned that the driver’s seat heating system was defective, sometimes it will work and other times it will not turn on. The representative indicated that they had to do a diagnosis and if it was determined that there was nothing wrong, I will have to pay the diagnosis fee of $180, which seems to be ridiculous. It should be inspected and there is definitely something wrong with it, but I am concerned that they will say that nothing is wrong, same as with brakes and then I will be stuck paying a $180 diagnosis fee for nothing. This is the first time that we own a Hyundai and it will probably be the last time. Wr have always owned Toyota vehicles and have not experienced this type of issues that should be covered under the bumper to bumper warranty.
BRANDON C H. from College Park Hyundai responded on 08/22/2021 05:25 AM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (301) 441-1313, at your convenience. I thank you in advance

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
DQ
gravatar
Demetris Q.
Burtonsville, MD
2019 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/18/2021
Service Type: Maintenance
Category: Service
BRANDON C H. from College Park Hyundai responded on 03/18/2021 01:13 PM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (310) 441-1313, at your convenience. I thank you in advance.

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
JJ
gravatar
Janice J.
New Carrollton, MD
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/16/2021
Service Type: Repair
Category: Service
BRANDON C H. from College Park Hyundai responded on 03/17/2021 04:03 AM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (310) 441-1313, at your convenience. I thank you in advance.

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.