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DF

DALTON FRIEDEL

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(182 reviews)
60

Reviews of DALTON FRIEDEL

JC
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Joy C.
Lakeland, FL
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/30/2021
Service Type: Maintenance
Category: Service
JESSICA L A., Service Manager from Lakeland Hyundai responded on 05/31/2021 07:20 AM

We thank you for your feedback and would like to speak with to see if we can resolve any shorting or concerns. We look forward to speaking with you soon and enjoy your weekend. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2020
verified customerVerified Customer
Category: Service
Sunroof
Service manager corrected issue
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/23/2020
Service Type: Repair
Category: Service
Sunroof repair
Poor communication
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/23/2020 02:55 PM

I would like to apologize for your recent experience and will reach out to you tomorrow. Hope you enjoy the rest of your weekend. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
CS
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Chanda S.
Mulberry, FL
2016 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2020
verified customerVerified Customer
Category: Service
Customers service call
Customers service reached out after hours to help with my car
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/27/2020
Service Type: Maintenance
Category: Service
Car wash always broke
Don't expect them to answer your text in service department. Plan to spend hours for oil change
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 07/28/2020 04:48 PM

Thank you for taking the time to speak with me and providing insightful information. We will be using this as a training experience for our staff. If you need anything in the future please feel free to contact me directly at 863-577-5122. Have a great night.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
WL
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Wesley L.
Lakeland, FL
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/18/2021
Service Type: Maintenance
Category: Service
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/18/2021 02:06 PM

Again I would like to apolgize for your recent service experiance. We look foarward to seeing you tomorrow and hope you have a great evening. 

Employees worked with
DF
DALTON FRIEDEL
SA
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Sanfilippo A.
Mulberry, FL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/12/2021
Service Type: Repair
Category: Service
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2021 09:18 AM

We sincerely appreciate your feedback and taking the time to enlighten me on the experience you received from our staff. I personally would like to apologize and if there is anything more, I can do please let me know. We will be using this experience as a training session to make sure our team is respectful of your time and value you as a great customer. Our goal is to exceed your expectations and again please don’t hesitate if there is anything you need or have questions about call or email me directly. Thank you again and have a great weekend.

Jessica Alexander
Lakeland Hyundai Service Manager 
863-577-5122 

Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lake Alfred, FL
2018 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Complete lack of respect for my time
Consistently sit for over two hours for an oil change and tire rotation. Last time they did not rotate the tires when they said they did, lost the wheel lock and did not contact me to come in for a tire replacement under warranty. I sat and watched the service manager play on his phone and tell stories with the coworker to his left while I sat watching reruns of "Good Bones" for over two hours with no communication at all. When I left, no apology was offered for the wait and I did not receive any papers regarding what was done on the visit. I was told that I would receive a call when a replacement tire could be located and replaced under the road hazard warranty. After two weeks, surprise, no phone call. I had to call the dealership myself, only to be told that the service manager had 'forgotten' and that it had not been ordered. A complete joke of an experience.
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/30/2020 12:36 PM

Again I would like to apologize your experience and will try to reach back out again tomorrow to get this resolved. Have a good weekend. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/31/2020 03:00 PM

Thank you for taking the time to speak with me and I look forward to seeing you tomorrow. Have a great night.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
JR
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John R.
Polk City, FL
2015 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2020
verified customerVerified Customer
Category: Service
AC
Jessica has gone beyond her way to keeping me advised
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/06/2020
Service Type: Maintenance
Category: Service
AC
Not trained mechanics
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/06/2020 03:26 PM

Thank you for taking the time to speak with me and providing insightful information. We will be using this as a training experience for our staff. If you need anything in the future please feel free to contact me directly at 863-577-5122. Have a great night.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
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