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SureCritic / Rosen Hyundai / JESUS FAVELA
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JESUS FAVELA

Rosen Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(46 reviews)
75

Reviews of JESUS FAVELA

JW
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Jeffrey W.
Kingston, IL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2020
verified customer Verified Customer
Category: Sales
Santa Fe Purchase
First item buyer of Hyundai. My salesman Jared was exceptional. They didn’t have my vehicle choice in stock but had it there quickly. Love my new ride.
Recommended
VERONICA R. from Rosen Hyundai responded on 09/07/2020 10:53 AM

Thank you Jeffrey, we love to hear such great feedback about our staff and services here at Rosen Hyundai.  It was a pleasure doing business with you.

Employees worked with
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JESUS FAVELA
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YASEEN ALI
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JARED SHAW
Verified Customer
Algonquin, IL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2020
verified customer Verified Customer
Category: Sales
Great experience.
Whole process was easy and smooth.
Recommended
VERONICA R. from Rosen Hyundai responded on 09/07/2020 10:47 AM

Thank you for the review!  I'm glad we could meet all of your expectations!  We strive for excellence here at Rosen Hyundai!  Thanks for your business!

Employees worked with
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JESUS FAVELA
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JARED SHAW
TL
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Thomas L.
Chicago, IL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2020
verified customer Verified Customer
Category: Sales
Great vehicle
The Hyundai Tucson has been a great car to drive.
Recommended
VERONICA R. from Rosen Hyundai responded on 09/07/2020 10:27 AM

I'm glad you're enjoying your Tuscon Thomas; Thank you for your review.  We appreciate your business and hope to see you again soon!

Employees worked with
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JESUS FAVELA
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JARED SHAW
RH
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Robert H.
Lake In The Hills, IL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2020
verified customer Verified Customer
Category: Sales
the sales team
sales time was the best that we take to,other dealers i had to walk around to find someone.
Recommended
VERONICA R. from Rosen Hyundai responded on 09/03/2020 01:17 PM

Thanks for the review Robert. We strive to exceed in customer satisfaction; enjoy your new vehicle and we hope to see you again soon!

Employees worked with
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JESUS FAVELA
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YASEEN ALI
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MIKE BECKER
RT
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Robert T.
Mundelein, IL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2020
verified customer Verified Customer
Category: Sales
the people that work there
Excellent team of professional people. Only car dealership I enjoy going to for car shopping. Knowledgable, friendly, no pressure, accurate with all rebates/etc, help on all paperwork to get the deal done quickly. Sales manager is the icing on the cake to make everything go smoothly. They handle you extremely professional from the moment you walk in--throughout your service calls. Maintain a great inventory selection and most importantly they are HONEST! 12 straight years of buying cars and sending friends and family--that says it ALL!
Recommended
VERONICA R. from Rosen Hyundai responded on 09/03/2020 01:29 PM

We are glad to have you continually return to Rosen Hyundai Robert!  Customer satisfaction is imperative to us here and I'm glad you experience that every time you visit us!  Look forward to seeing you again soon!

Employees worked with
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JESUS FAVELA
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MIKE BECKER
JS
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Jake S.
Algonquin, IL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2020
verified customer Verified Customer
Category: Sales
Seamless
Everyone at the dealership made you feel comfortable. There was no rush, and no pressure from the sales department.
Recommended
VERONICA R. from Rosen Hyundai responded on 09/07/2020 10:24 AM

Thanks for the review Jake!  I'm glad everything went smooth with a comfortable pace! Thank you for your business.

Employees worked with
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JESUS FAVELA
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YASEEN ALI
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RON TURNER
Verified Customer
Lake In The Hills, IL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2020
verified customer Verified Customer
Category: Sales
Great service and parts people.
I am very happy with my purchase. I wouldn’t use the same sales person again. He was very rushed. Also when calls were made after sale about accessories he never called back and failed to follow through.
Recommended
VERONICA R. from Rosen Hyundai responded on 09/04/2020 12:29 PM

Thank you for taking the time to do a review. I'm glad you had a good experience for the most part... I'm sorry to hear about after the sale, but thank you for bringing it to our attention.  If you have any questions or would just like someone to go over more features in your vehicle, please let me know!

Employees worked with
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JESUS FAVELA
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JARED SHAW
Verified Customer
Pingree Grove, IL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2020
verified customer Verified Customer
Category: Sales
Better Than Any Other
Quick and easy purchase. Very transparent with pricing and worked hard to get me financed when most wouldn't.
Recommended
VERONICA R. from Rosen Hyundai responded on 09/04/2020 11:46 AM

Thank you for your review. It's always good to hear we had not only good service, but fast as well.  We appreciate your business and hope to see you again soon.

Employees worked with
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JESUS FAVELA
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JARED SHAW
KC
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Kacey C.
Schaumburg, IL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2020
verified customer Verified Customer
Category: Sales
Great experience
I went to Hyundai expecting to be there all day, but the process was so quick and painless. Everyone was so helpful! So happy with my experience.
Recommended
VERONICA R. from Rosen Hyundai responded on 09/04/2020 11:06 AM

I'm glad to hear you had a great experience here and that the process was quick Kacey.  Thank you for your business and review, we appreciate it! 

Employees worked with
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JESUS FAVELA
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YASEEN ALI
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RON TURNER
NC
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Nancy C.
Cary, IL
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2020
verified customer Verified Customer
Category: Sales
Great experience
Easy and pleasant experience
Recommended
VERONICA R. from Rosen Hyundai responded on 09/04/2020 10:35 AM

Hi Nancy, thank you for the review. I'm glad to hear you had such a great experience here at the Algonquin Rosen Hyundai!  We appreciate your business!

Employees worked with
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JESUS FAVELA
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MIKE BECKER
Verified Customer
Lake In The Hills, IL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2020
verified customer Verified Customer
Category: Sales
Great dealership
We buy all of our cars from Rosen and have always had great experiences.
Recommended
VERONICA R. from Rosen Hyundai responded on 09/04/2020 10:33 AM

Thanks for the review. It's always great to hear from our returning customers/friends/family!!  I'm glad we took care of the issue with your new vehicle and hope you are still enjoying it :) We look forward to seeing you again soon!

Employees worked with
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JESUS FAVELA
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YASEEN ALI
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JARED SHAW
BG
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Brady G.
Racine, WI
2021 Hyundai Palisade
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/01/2021
verified customer Verified Customer
Category: Sales
Dent
Sales person was amazing. Friendly and kept in contact. Manager kept in contact and was responsive. I would be giving a five star if we did not deal with our dent situation. Brand new and they drilled hold in our door and plugged it with a piece of plastic. Working in the field other cautions could have been taken like removing the door panel and fixing the dent. Not drilling a hole and placing a plastic plug in. They did offer to come back to have plastic plug fixed. However after one bad experience done incorrectly I do not feel comfortable having them do anymore body work- to a brand new vehicle.
Not Recommended
VERONICA R. from Rosen Hyundai responded on 07/02/2021 07:21 AM

I'm glad you had a good experience with us~ Other than the dent.  Very sorry about that.  I will forward your information to our General Manager.

Employees worked with
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JESUS FAVELA
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YASEEN ALI
MW
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Mary W.
Lake In The Hills, IL
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
verified customer Verified Customer
10
Category: Sales
Great people who you can trust! Hyundai is a fantastic car and the company stands behind their name
Fantastic people who care’n
Dominick L. from Rosen Hyundai responded on 03/12/2022 08:16 AM

Mary thanks for the reveiw! 

Employees worked with
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JESUS FAVELA
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YASEEN ALI
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MIKE BECKER
TH
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Thomas H.
Crystal Lake, IL
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2022
verified customer Verified Customer
9
Category: Sales
Purchase
See survey
JENNIFER D. from Rosen Hyundai responded on 03/07/2022 03:04 PM

Thank you for your 5 Star review. It is much appreciated. We look forward to servicing your vehicle in the future. 

Employees worked with
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JESUS FAVELA
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RICHARD MATTHIES
Verified Customer
Algonquin, IL
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
verified customer Verified Customer
10
Category: Sales
New Customer
Great salesperson. There was never any pressure to buy.
Awesome women who explain your new car features. They really take their time and go over all the features.

Finance Dept. was just ok to deal with.
JENNIFER D. from Rosen Hyundai responded on 02/03/2022 01:14 PM

Thank you so much for your 5 Star review. It is much appreciated. Michael (your Sales person) says thank you as well.  We will address the finance issue mentioned. 

Dominick L. from Rosen Hyundai responded on 02/03/2022 02:02 PM

Thank you for the review! 

Employees worked with
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JESUS FAVELA
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MIKE BECKER
CT
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Crystal T.
Rolling Meadows, IL
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
verified customer Verified Customer
10
Category: Sales
Best Dealership Experience Hands Down!!
Until now, I have never been to a dealership without feeling like I was being taken advantage of in some way. This dealership has gone above and beyond to ensure their customers are well taken care of. Everything from sales, research, financing, and picking up my new car was absolutely pleasant. What a rockstar team!
JENNIFER D. from Rosen Hyundai responded on 01/28/2022 12:36 PM

Thank you for your 5 Star review Crystal. It is much appreciated. We look forward to servicing your vehicle in the future. 

Employees worked with
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JESUS FAVELA
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BRENNAN KRESAL
Verified Customer
Dekalb, IL
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customer Verified Customer
10
Category: Sales
Exceptional Service
Mike and Yaseen were amazing to work with! They both did an amazing job explaining everything answering every question and made the overall experience great! They are personable and want to ensure you are happy, it’s been two weeks since I got my new car and I could not be happier! If you are looking to buy, this is your place and these are the folks to go to!
JENNIFER D. from Rosen Hyundai responded on 01/28/2022 12:29 PM

Thank you for your 5 Star review. It is much appreciated. 

Employees worked with
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JESUS FAVELA
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YASEEN ALI
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MIKE BECKER
Verified Customer
Crystal Lake, IL
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
verified customer Verified Customer
10
Category: Sales
Satisfied customer
My mom and I enjoyed our experience we didn’t spend a lot of time we where in and out with what we where looking for! And Richard went out of his way to get the car from Wisconsin we truly appreciate it!
JENNIFER D. from Rosen Hyundai responded on 01/13/2022 10:09 AM

Thank you for your 5 Star review. 

Employees worked with
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JESUS FAVELA
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YASEEN ALI
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RICHARD MATTHIES
Verified Customer
Wonder Lake, IL
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2022
verified customer Verified Customer
10
Category: Sales
Great Experience
No high pressure tactics. Very knowledgeable staff that made sure I understood the various features and how to operate my new Santa Fe.
JENNIFER D. from Rosen Hyundai responded on 01/03/2022 10:48 AM

Thank you for your 5 Star Review. It is much appreciated. We look forward to servicing your vehicle in the future. Have a great New Year.

Employees worked with
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JESUS FAVELA
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JARED SHAW
AS
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Alexander S.
Crystal Lake, IL
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2021
verified customer Verified Customer
10
Category: Sales
Jared is AWESOME!
from start to finish jared helped us pick the perfect car, he was so helpful and patient when we were switching what we wanted but in the end he was able to deliver more than enough! we love our car!
JENNIFER D. from Rosen Hyundai responded on 12/20/2021 03:32 PM

Thank you so much for the 5 Star review. So glad you had a great experience. We look forward to servicing your vehicle in the future. 

Employees worked with
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JESUS FAVELA
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YASEEN ALI
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JARED SHAW
Displaying Review 21 - 40 of 46 in total
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