Business Solutions

avatar

JESUS FAVELA

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(46 reviews)
75
Send a Message to JESUS

MW
gravatar
Mary W.
Lake In The Hills, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
verified customer Verified Customer
10
Category: Sales
Great people who you can trust! Hyundai is a fantastic car and the company stands behind their name
Fantastic people who care’n
Dominick L. from Rosen Hyundai responded on 03/12/2022

Mary thanks for the reveiw! 


TH
gravatar
Thomas H.
Crystal Lake, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2022
verified customer Verified Customer
9
Category: Sales
Purchase
See survey
JENNIFER D. from Rosen Hyundai responded on 03/07/2022

Thank you for your 5 Star review. It is much appreciated. We look forward to servicing your vehicle in the future. 


Verified Customer
Algonquin, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
verified customer Verified Customer
10
Category: Sales
New Customer
Great salesperson. There was never any pressure to buy.
Awesome women who explain your new car features. They really take their time and go over all the features.

Finance Dept. was just ok to deal with.
JENNIFER D. from Rosen Hyundai responded on 02/03/2022

Thank you so much for your 5 Star review. It is much appreciated. Michael (your Sales person) says thank you as well.  We will address the finance issue mentioned. 

Dominick L. from Rosen Hyundai responded on 02/03/2022

Thank you for the review! 

Employees worked with

CT
gravatar
Crystal T.
Rolling Meadows, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
verified customer Verified Customer
10
Category: Sales
Best Dealership Experience Hands Down!!
Until now, I have never been to a dealership without feeling like I was being taken advantage of in some way. This dealership has gone above and beyond to ensure their customers are well taken care of. Everything from sales, research, financing, and picking up my new car was absolutely pleasant. What a rockstar team!
JENNIFER D. from Rosen Hyundai responded on 01/28/2022

Thank you for your 5 Star review Crystal. It is much appreciated. We look forward to servicing your vehicle in the future. 

Employees worked with

Verified Customer
Dekalb, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customer Verified Customer
10
Category: Sales
Exceptional Service
Mike and Yaseen were amazing to work with! They both did an amazing job explaining everything answering every question and made the overall experience great! They are personable and want to ensure you are happy, it’s been two weeks since I got my new car and I could not be happier! If you are looking to buy, this is your place and these are the folks to go to!
JENNIFER D. from Rosen Hyundai responded on 01/28/2022

Thank you for your 5 Star review. It is much appreciated. 


Verified Customer
Crystal Lake, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
verified customer Verified Customer
10
Category: Sales
Satisfied customer
My mom and I enjoyed our experience we didn’t spend a lot of time we where in and out with what we where looking for! And Richard went out of his way to get the car from Wisconsin we truly appreciate it!
JENNIFER D. from Rosen Hyundai responded on 01/13/2022

Thank you for your 5 Star review. 


Verified Customer
Wonder Lake, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2022
verified customer Verified Customer
10
Category: Sales
Great Experience
No high pressure tactics. Very knowledgeable staff that made sure I understood the various features and how to operate my new Santa Fe.
JENNIFER D. from Rosen Hyundai responded on 01/03/2022

Thank you for your 5 Star Review. It is much appreciated. We look forward to servicing your vehicle in the future. Have a great New Year.

Employees worked with

AS
gravatar
Alexander S.
Crystal Lake, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2021
verified customer Verified Customer
10
Category: Sales
Jared is AWESOME!
from start to finish jared helped us pick the perfect car, he was so helpful and patient when we were switching what we wanted but in the end he was able to deliver more than enough! we love our car!
JENNIFER D. from Rosen Hyundai responded on 12/20/2021

Thank you so much for the 5 Star review. So glad you had a great experience. We look forward to servicing your vehicle in the future. 


CP
gravatar
Carol P.
Huntley, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2021
verified customer Verified Customer
10
Category: Sales
Great Place to Buy a Car
I love Rosen Hyundai and have leased and purchased many cars there. Always friendly and professional
Dominick L. from Rosen Hyundai responded on 12/16/2021

Thanks for the review! 


TA
gravatar
Theodore A.
Dundee, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
verified customer Verified Customer
10
Category: Sales
Awesome
Salesman and team were very knowledgeable and friendly. Explained every feature of the vehicle. No complaints with my purchase.
JENNIFER D. from Rosen Hyundai responded on 11/17/2021

Thank you for your 5 Star Review. We appreciate your business. We look forward to servicing your vehicle. 

Employees worked with

Verified Customer
Woodstock, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2021
verified customer Verified Customer
10
Category: Sales
Very positive experience. Team members worked with us to get financing on a beautiful vehicle.
Loved everything about our experience at Rosen. From sales person to the person that went ovr all the details of the purchase. Would recommend to everyone & definitely purchase from Rosen again.
VERONICA R. from Rosen Hyundai responded on 11/08/2021

Thank you for the 5 star review, we appreciate your business.


Verified Customer
Elgin, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2021
verified customer Verified Customer
10
Category: Sales
Hyundai Tucson Review
Sales team extremely helpful and knowledgeable.
VERONICA R. from Rosen Hyundai responded on 11/08/2021

Thank you for the 5 star review!


VS
gravatar
Varun S.
Vernon Hills, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
verified customer Verified Customer
10
Category: Sales
Jon Muehl is an excellent salesperson at Rosen Hyundai Algonquin.
Jon Muehl is an excellent salesperson . He was very helpful in getting me my dream vehicle Hyundai Palisade SEL AWD Premium Package Abys Black Pearl color.
For Jon customer comes first. He understands customer expectations and demands and guides them accordingly. Ultimately he makes our(Customer) life easy... He works to fit our budget and we as customers don't feel pressured.

I would give Jon Muehl 5 STAR rating and excellent work by ROSEN Team..

EXCELLENT SERVICE.....
VERONICA R. from Rosen Hyundai responded on 09/29/2021

Thanks for the 5 star review Varun! We appreciate your business and look forward to helping you with your future vehicle needs.


AB
gravatar
Alice B.
Huntley, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2021
verified customer Verified Customer
10
Category: Sales
Excellent service at Rosen Hyundai
Greg Epstein was the sales representative that help me with the leasing of the 2022 ELANTRA.
He is very professional and knowledgeable about the Hyundai vehicle I leased.
I would definitely recommend Rosen Hyundai and Greg.
Dominick L. from Rosen Hyundai responded on 09/20/2021

Alice Thank you for the review! 


Verified Customer
Gilberts, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2021
verified customer Verified Customer
Category: Sales
Amazing car!
We loved our experience at Hyundai. The people were very friendly, professional, and helpful. They went that extra mile to satisfy my needs.
Recommended
VERONICA R. from Rosen Hyundai responded on 07/13/2021

Thank you for the 5 star review, we appreciate your business!

Employees worked with

BG
gravatar
Brady G.
Racine, WI
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/01/2021
verified customer Verified Customer
Category: Sales
Dent
Sales person was amazing. Friendly and kept in contact. Manager kept in contact and was responsive. I would be giving a five star if we did not deal with our dent situation. Brand new and they drilled hold in our door and plugged it with a piece of plastic. Working in the field other cautions could have been taken like removing the door panel and fixing the dent. Not drilling a hole and placing a plastic plug in. They did offer to come back to have plastic plug fixed. However after one bad experience done incorrectly I do not feel comfortable having them do anymore body work- to a brand new vehicle.
Not Recommended
VERONICA R. from Rosen Hyundai responded on 07/02/2021

I'm glad you had a good experience with us~ Other than the dent.  Very sorry about that.  I will forward your information to our General Manager.

Employees worked with

PS
gravatar
Patricia S.
Algonquin, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
verified customer Verified Customer
Category: Sales
Exceptional customer service
We were very impressed with this dealer and the customer service and how well we were taken care of.
Recommended
VERONICA R. from Rosen Hyundai responded on 07/01/2021

Thank you for the 5 star review Patricia!  Enjoy your new Santa Fe!

Employees worked with

SB
gravatar
Stephen B.
Village Of Lakewood, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
verified customer Verified Customer
Category: Sales
Getting Most out of Car
Staff was friendly and knowledgeable. Buying the Calligraphy model has a great upside if you know how to use it. Spent four hours on two different occasions and will go back for further training as questions continue to pop up as to how to use. There is a lot to learn and I am confidant that fine tuning will continue to happen as I go forward
Recommended
VERONICA R. from Rosen Hyundai responded on 07/01/2021

Thank you for the 5 star review Steve. We appreciate your business.  Enjoy your new Palisade!


EH
gravatar
Edward H.
Bartlett, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2021
verified customer Verified Customer
Category: Sales
Not Pushy
The sales men where not pushy listened to what we wanted. Everyone there worked as a team once we made our purchase.
Recommended
VERONICA R. from Rosen Hyundai responded on 05/06/2021

Thank you for the 5 star review Edward.  We are glad you had a great experience and your business is appreciated!

Employees worked with

MB
gravatar
Mark B.
Cary, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2021
verified customer Verified Customer
Category: Sales
Another great car buying experience.
From the moment I walked in the door I was treated as a valued customer, as I always am at Rosen. I hate buying cars and they always make it a no pressure very pleasant experience. That’s why I have purchased 5 cars from Rosen and recommend them to my friends and family.
Recommended
VERONICA R. from Rosen Hyundai responded on 04/05/2021

Thank you for the great 5 star review Mark.   Thank you for your continued business; we look forward to helping you again soon!


Displaying Review 1 - 20 of 46 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.