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SureCritic / Hyundai Dealer / Eckert Hyundai / JIM LIGOROTIS
JL

JIM LIGOROTIS

Eckert Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(27 reviews)
81

Reviews of JIM LIGOROTIS

DB
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Darrin B.
Flower Mound, TX
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Best Hyundai Genesis Deslership in Texas
The staff is very laid back but extremely professional! Highly recommended!
DYLAN H. from Eckert Hyundai responded on 10/15/2021 06:00 AM

Thank you for the 5 star review, and for the positive feedback.  We strive to make every visit a pleasnt one.

Employees worked with
JL
JIM LIGOROTIS
DS
DAVID SHIPLETT
Verified Customer
Richardson, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Definitely Recommend
My overall experience with Eckert Hyundai was good so far right from scheduling the appointment to the service.Whenever I mention about any issues,they diagnose it and immediately order parts incase of under warranty issues.They followup with the scheduling the appointment as soon they get the parts.Overall I am happy with the service.
DYLAN H. from Eckert Hyundai responded on 10/15/2021 05:57 AM

Thank you for the 5 star review.  We look forward to seeing you again.

Employees worked with
JL
JIM LIGOROTIS
RP
ROBIN PETERSON
RH
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Richard H.
Argyle, TX
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
good job
friendly staff
DYLAN H. from Eckert Hyundai responded on 10/12/2021 05:15 AM

Thank you for the 5 star review.  We look forward to seeing you again soon.

Employees worked with
JL
JIM LIGOROTIS
PD
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Paul D.
Ponder, TX
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service Experience
I have the service on my Genesis done at Eckert because the service personnel are consistently polite, friendly, very skilled, thorough in diagnosing the service needs, provide clear explanation of work recommended and choices available. The work is always well done. When I leave Eckert Service, I have confidence that the service on my car has been done correctly, fairly and by personal that value my business.
DYLAN H. from Eckert Hyundai responded on 10/08/2021 09:16 AM

Thank you for the 5 star review.  We appricaite your business and look forward to seeing you again.

Employees worked with
JL
JIM LIGOROTIS
KO
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Ken O.
Denton, TX
2016 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/05/2021
Service Type: Maintenance
verified customer Verified Customer
6
Category: Service
Rude
I was treated very disrespectful and like a trash. Kesa in the accounting was very rude to me, she threw my keys, papers and even the discount coupons that I showed her to me and refused to honor it. She talked to me very disrespectful and the rudeness is out of this world. Also the service prices are getting too high. I missed when Donald is in charge, everyone was respectful and I was treated like a family.
DYLAN H. from Eckert Hyundai responded on 10/05/2021 03:34 PM

I am very dissapointed to hear that you feel you were treated poorly.  I would like to speak to you reguarding this matter.  I will be reaching out to you soon.

STACY B. from Eckert Hyundai responded on 10/28/2021 11:44 AM

Mr. Okafor,
Thank you for allowing me to clear up your concerns today. You are a valued customer and we look forward to serving you well in the future. 
Stacy Bonneau

Employees worked with
JL
JIM LIGOROTIS
Verified Customer
Flower Mound, TX
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Always quality customer service
Eckert treats me the same whether I am in for a routine oil change, a safety recall, or I am looking to purchase a new vehicle. They take the time to provide each customer with hospitality regardless of how much potential money the customer is going to spend. It is refreshing.
DYLAN H. from Eckert Hyundai responded on 10/01/2021 05:51 AM

Thank you for the 5 star review.  We look forward to seeing you again.

Employees worked with
JL
JIM LIGOROTIS
AS
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Alan S.
Flower Mound, TX
2019 Hyundai Kona
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/17/2021
verified customer Verified Customer
8
Category: Service
Five attempts so far
It is still being worked on and we are concerned at the failures to resolve this issue. It has been several weeks since the start and now heading into two weeks with a loaner, and they still seem to be shooting at different solutions. Even Hyundai Engineer's suggestion seems to have failed to solve the issue. Patients is an issue as we have to wonder how much longer to wait for this to be resolved. And can we trust this vehicle after so many failures to resolve this issue. 2019 Kona SE.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/18/2021
Service Type: Repair
7
Category: Service
Two times for two problems
Went there for an electrical problem. Instead of 1 and a half to two hours, it was 5 hours over 2 days. Couldn't keep there facts strait and had to leave it after spending a couple of hours waiting. Then had to go back for another electrical problem with an estimate of 1 and a half to two hours. Wondering how long this one will take. Since buying our two 2019 Demo cars there have seen a decline in service, feels like Van Hyundai now. Will be moving to local services soon as the warrantee expires, and only going there for certain repairs.
DYLAN H. from Eckert Hyundai responded on 09/20/2021 07:22 AM

I am sory to hear your recent experincae was not a pleasnt one. I will be contacting you soon to discuss this.

Employees worked with
JL
JIM LIGOROTIS
Verified Customer
Richardson, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Regular service appointment
This was my first visit to this hyundai facility and I had Overall good experience right from scheduling appointment to getting the service done.I would come back again .
Also I would recommend this dealership
DYLAN H. from Eckert Hyundai responded on 08/30/2021 06:39 AM

Thnak you for the % star review and the positive feedback.  It is our pleasure to serve you, and hope to see you again soon.

Employees worked with
JL
JIM LIGOROTIS
HN
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Hunter N.
Whitesboro, TX
2020 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Easy scheduling and good service
Scheduling an appointment was very easy with the Eckert Hyundai facility and when I showed up for my appointment they got me in immediately. I left for lunch and they sent me an email and a call letting me know my car was good to go and where they had it. Overall a good experience.
DYLAN H. from Eckert Hyundai responded on 08/09/2021 06:20 AM

Thank you for the 5 star review and the positve feedback.

Employees worked with
JL
JIM LIGOROTIS
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