Business Solutions

JL

JIM LIGOROTIS

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(27 reviews)
81
Send a Message to JIM

JA
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Jordan A.
Denton, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/23/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Poor work
I’m not one for writing bad reviews but this needs to be said. My Veloster had no power and acceleration. By putting a new sensor on it the power was indeed restored. However going back to my home was not pleasant as it didn’t handle well in slow speeds and while stopped or at idle. It sputters and shakes the car. Believing it must just need to settle in I didn’t think of it and just relaxed. When I went out the next day a mile from home for errands the engine light came on after it sputtered while I reversed to park. All from replacing a sensor in the engine.

With that being the case, they were not very thorough to make sure everything was in good order.

I’ve been taking my car to and from shop after shop that is a Hyundai dealer and feel that the company doesn’t keep its promises. My parents have a Hyundai vehicle too and the dealer always asks for you to keep bringing it back to them for service. And they too are having problems where things don’t get fixed even with warranties.

Very dissatisfied.
DYLAN H. from Eckert Hyundai responded on 04/25/2022

I am sorry to hear you are having trouble with your vehicle.  Your check engine light could be caused by numerous issues.  If you would like to bring it in for us to look at it we would be glad to.  I am a little confused about the timing if you could clarify  we worked on the vehicle 03/18 and we got this on 4/23.  Did you call in and speak to anyone the on 3/19


VD
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Verna D.
Frisco, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
Exceptional service. Will definitely bring car in again. Verna D
DYLAN H. from Eckert Hyundai responded on 04/04/2022

Thank you for the 5 star review.  We look forward to seeing you again.

Employees worked with

RB
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Reginald B.
Hickory Creek, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Good service
Wasn't use to making an appointment, good thing I didn't have any pressing issues with my car.
DYLAN H. from Eckert Hyundai responded on 03/26/2022

Thank you for the 5 star review.

Employees worked with

Verified Customer
Sanger, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Awesome
Great fast service
DYLAN H. from Eckert Hyundai responded on 03/22/2022

Thank you for the 5 star review.

Employees worked with

CB
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Christopher B.
Lake Dallas, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional Service!
Eckert is knowledgeable ,professional and provide amazing service. These guys took care my Sonata and made sure everything is right and to my satisfaction before I left. I'll always get my service and repairs completed here.
DYLAN H. from Eckert Hyundai responded on 01/26/2022

Thank you for the 5 star review.  We appriciate your business.

Employees worked with

Verified Customer
Aubrey, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Good
Good Service!
DYLAN H. from Eckert Hyundai responded on 01/17/2022

We appreciate your 5 star review!

Employees worked with

MH
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Michael H.
Aubrey, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil Change and Vehicle (State) Inspection
Appointment was quick and courteous. Appeared to value me. My only beef is having to wait for the appointment. Not the appointment itself. 1.5 weeks for this one. 2 weeks for prior. This may be a sign of the times. Because I don’t recall previous appointments being that far out.
DYLAN H. from Eckert Hyundai responded on 12/18/2021

Thank you for the 5 star review, and the positive feedback on the wait times for appointments.  We are working hard on ways to speed up the service wait times.  If I can ever be of assistance please give me a call.


Verified Customer
Aubrey, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service review
The timing was perfect for the occasion. Only took about 45 mins.
DYLAN H. from Eckert Hyundai responded on 11/30/2021

Thank you for the 5 star review.  We try hard to make every visit as pleasant as possible.

Employees worked with

Verified Customer
Carrollton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
great service
great service and personnal. Facility was very clean
DYLAN H. from Eckert Hyundai responded on 11/20/2021

Thank you for the 5 star review anf the positive feedback.  We will work to be better next time.

Employees worked with

BM
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Bonnie M.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very pleasant
As always, the staff at Eckert is friendly and very accommodating.
DYLAN H. from Eckert Hyundai responded on 11/15/2021

Thank you for the 5 star review.  We are working on processes to speed return times for customers.  Hope to see you again when the need arises.


CP
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Cindy P.
Flower Mound, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Routine oil change
This is my 2nd vehicle from Eckert. This dealership is friendly and quickly serviced my Santa Fe. They even made sure I had the latest software update to the engine. I scheduled this service quickly online too at a time that was convenient for me.
DYLAN H. from Eckert Hyundai responded on 10/26/2021

Thank you for the 5 star review,  And for the kind words.  We look forward to seeing you agian soon.

Employees worked with

DM
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Dylan M.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Oil change, multipoint inspection, and recall.
Y’all were awesome!!
DYLAN H. from Eckert Hyundai responded on 10/25/2021

Thank you for the 5 star review.  We look forward to seeing you again soon.

Employees worked with

AS
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Alan S.
Flower Mound, TX
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/17/2021
verified customer Verified Customer
8
Category: Service
Five attempts so far
It is still being worked on and we are concerned at the failures to resolve this issue. It has been several weeks since the start and now heading into two weeks with a loaner, and they still seem to be shooting at different solutions. Even Hyundai Engineer's suggestion seems to have failed to solve the issue. Patients is an issue as we have to wonder how much longer to wait for this to be resolved. And can we trust this vehicle after so many failures to resolve this issue. 2019 Kona SE.
Employees worked with

DB
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Darrin B.
Flower Mound, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Best Hyundai Genesis Deslership in Texas
The staff is very laid back but extremely professional! Highly recommended!
DYLAN H. from Eckert Hyundai responded on 10/15/2021

Thank you for the 5 star review, and for the positive feedback.  We strive to make every visit a pleasnt one.


Verified Customer
Richardson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Definitely Recommend
My overall experience with Eckert Hyundai was good so far right from scheduling the appointment to the service.Whenever I mention about any issues,they diagnose it and immediately order parts incase of under warranty issues.They followup with the scheduling the appointment as soon they get the parts.Overall I am happy with the service.
DYLAN H. from Eckert Hyundai responded on 10/15/2021

Thank you for the 5 star review.  We look forward to seeing you again.


RH
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Richard H.
Argyle, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
good job
friendly staff
DYLAN H. from Eckert Hyundai responded on 10/12/2021

Thank you for the 5 star review.  We look forward to seeing you again soon.

Employees worked with

PD
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Paul D.
Ponder, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service Experience
I have the service on my Genesis done at Eckert because the service personnel are consistently polite, friendly, very skilled, thorough in diagnosing the service needs, provide clear explanation of work recommended and choices available. The work is always well done. When I leave Eckert Service, I have confidence that the service on my car has been done correctly, fairly and by personal that value my business.
DYLAN H. from Eckert Hyundai responded on 10/08/2021

Thank you for the 5 star review.  We appricaite your business and look forward to seeing you again.

Employees worked with

KO
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Ken O.
Denton, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/05/2021
Service Type: Maintenance
verified customer Verified Customer
6
Category: Service
Rude
I was treated very disrespectful and like a trash. Kesa in the accounting was very rude to me, she threw my keys, papers and even the discount coupons that I showed her to me and refused to honor it. She talked to me very disrespectful and the rudeness is out of this world. Also the service prices are getting too high. I missed when Donald is in charge, everyone was respectful and I was treated like a family.
DYLAN H. from Eckert Hyundai responded on 10/05/2021

I am very dissapointed to hear that you feel you were treated poorly.  I would like to speak to you reguarding this matter.  I will be reaching out to you soon.

STACY B. from Eckert Hyundai responded on 10/28/2021

Mr. Okafor,
Thank you for allowing me to clear up your concerns today. You are a valued customer and we look forward to serving you well in the future. 
Stacy Bonneau

Employees worked with

Verified Customer
Flower Mound, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Always quality customer service
Eckert treats me the same whether I am in for a routine oil change, a safety recall, or I am looking to purchase a new vehicle. They take the time to provide each customer with hospitality regardless of how much potential money the customer is going to spend. It is refreshing.
DYLAN H. from Eckert Hyundai responded on 10/01/2021

Thank you for the 5 star review.  We look forward to seeing you again.

Employees worked with

AS
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Alan S.
Flower Mound, TX
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/17/2021
verified customer Verified Customer
8
Category: Service
Five attempts so far
It is still being worked on and we are concerned at the failures to resolve this issue. It has been several weeks since the start and now heading into two weeks with a loaner, and they still seem to be shooting at different solutions. Even Hyundai Engineer's suggestion seems to have failed to solve the issue. Patients is an issue as we have to wonder how much longer to wait for this to be resolved. And can we trust this vehicle after so many failures to resolve this issue. 2019 Kona SE.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/18/2021
Service Type: Repair
7
Category: Service
Two times for two problems
Went there for an electrical problem. Instead of 1 and a half to two hours, it was 5 hours over 2 days. Couldn't keep there facts strait and had to leave it after spending a couple of hours waiting. Then had to go back for another electrical problem with an estimate of 1 and a half to two hours. Wondering how long this one will take. Since buying our two 2019 Demo cars there have seen a decline in service, feels like Van Hyundai now. Will be moving to local services soon as the warrantee expires, and only going there for certain repairs.
DYLAN H. from Eckert Hyundai responded on 09/20/2021

I am sory to hear your recent experincae was not a pleasnt one. I will be contacting you soon to discuss this.

Employees worked with
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